Plantation, Florida, United States · Remote Solely
Entry level$728M raised
Remote Healthcare Advocate-Nevada Only Location: Must Reside in the state of Nevada Employment Type: Full-time Supporting: Healthcare About Us We're the largest minority-owned CX provider, delivering digital-first, peopl…
Skills: Problem Solving, Active Listening, Customer Service, Sales, Detail Oriented
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Skills: International Voice Background, Retail Experience, Operations Management, BPO Industry Knowledge, Written Communication
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundred…
Skills: Learning Development, Instructional Design, Training Delivery, Customer Experience
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Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, HSA Options, Paid Time Off, Daily or Weekly Pay
Posted 12d ago
Apply by Sep 30
~40 hrs/week
Remote in Nevada, United States
Responsibilities
Guide customers through product challenges and provide clear, effective solutions to their concerns. Maintain accurate customer records and identify opportunities to introduce enhanced services that add value.
Requirements
Requires a high school diploma or GED and a private home office with specific high-speed internet requirements. Preference is given to candidates with 6+ months of customer service or sales experience.
Full job description
Remote Healthcare Advocate-Nevada Only
Location: Must Reside in the state of Nevada
Employment Type: Full-time
Supporting: Healthcare
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
Guide customers through questions, concerns, or challenges they encounter while using the product or service
Listen actively to understand the root of the issue and provide clear, effective solutions
Record detailed call information for auditing, reporting, and follow-up purposes
Maintain and update customer records to ensure accurate and current information
Identify opportunities to introduce customers to new or enhanced services that meet their needs
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
We’re passionate about creating customers for life by designing experiences that elevate your brand. As your full-service CX partner from strategy to execution, we blend proven performance, industry-leading expertise and the right technology that delivers real results and limitless possibilities. What makes us different: We don't just deliver customer experiences—we pioneer them. Bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. Our global reach includes 100,000 professionals across 17 countries, serving 250+ brands in 75+ languages. Ready to be part of a team that's curious, creative, connected, and committed? Check out our careers page: alorica.com/careers
Offices: 5161 California Ave, Suite 100, Irvine, CA 92617, US
Digital Customer ExperienceContact Center ServicesAI-Powered SolutionsBusiness Process ConsultingCX Strategy & ExecutionData & AnalyticsDigital TransformationMulti-Channel SupportContent ModerationFinancial Services
We’re passionate about creating customers for life by designing experiences that elevate your brand. As your full-service CX partner from strategy to execution, we blend proven performance, industry-leading expertise and the right technology that delivers real results and limitless possibilities. What makes us different: We don't just deliver customer experiences—we pioneer them. Bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. Our global reach includes 100,000 professionals across 17 countries, serving 250+ brands in 75+ languages. Ready to be part of a team that's curious, creative, connected, and committed? Check out our careers page: alorica.com/careers
Offices: 5161 California Ave, Suite 100, Irvine, CA 92617, US
Digital Customer ExperienceContact Center ServicesAI-Powered SolutionsBusiness Process ConsultingCX Strategy & ExecutionData & AnalyticsDigital TransformationMulti-Channel SupportContent ModerationFinancial Services