Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Introduction Move the world with us! Wake up each day to be part of a global movement. A movement to make an impact. A movement to go for it! A movement to provide best-in class solutions. A movement to be empowered. A m…
Skills: Freight Forwarding, Export Air Freight, GDP Quality Assurance, Dangerous Goods Handling, Customer Service
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
IntroductionJoin us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Tog…
Skills: Operational Process Design, SOP Development, Continuous Improvement, Stakeholder Management, Global Team Leadership
IntroductionJoin us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Tog…
Skills: Logistics Pricing, Cost Strategy, Network Planning, Financial Analysis, Power BI
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Colnbrook with Poyle, England, United Kingdom · On-site
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Introduction Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of th…
Introduction Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of th…
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Skills: Customs Declarations, HS Code Classification, VAT Regulations, EU Customs Regulations, Belgian Customs Regulations
IntroductionJoin us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Tog…
Einführung Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the …
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Dusseldorf, North Rhine-Westphalia, Germany · On-site
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IntroductionJoin us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Tog…
Colnbrook with Poyle, England, United Kingdom · On-site
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HR Operations Specialist Germany, Czechia & France
Kelsterbach, Hesse, Germany · On-site
Mid level
Einführung Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the …
Skills: Payroll Administration, HRIS Management, Onboarding, Labor Law Compliance, Time Processing
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
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Full-time
associate degree, professional certificate
Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision
Posted 25d ago
Apply by Jul 13
~40 hrs/week
Responsibilities
Coordinate day-to-day ocean import and export shipments, including managing documentation, bookings, and operational milestones. Ensure customer satisfaction by providing accurate quotations, tracking shipments, and resolving delays or damages.
Requirements
Requires 4-6 years of freight forwarding experience and proficiency in CargoWise, with a CCO certification required. An associate degree and Dangerous Goods certification are preferred.
Full job description
Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Ocean Operations Agent III is responsible for coordinating the day-to-day ocean import and export of international freight forwarding shipments out of the USA of international transportation based upon customer requests.
Responsibilities
Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
Prepare profitable quotations accurately.
Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, bookings, routing, and operational milestone updates.
Coordinate the day-to-day ocean import and export of products, including reviewing orders and documents.
Track and communicate all delays, damages, problems, and work to resolve customer issues.
Responsible for all aspects of ocean import and export international operations such as customer service, data entry of shipments, operations and billing.
Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
Coordinate recovery/delivery schedules with various cartage agents and international partners.
Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
Ensure all shipments are properly billed within company guidelines and timelines.
Other duties and responsibilities will be assigned as business demands deem necessary.
Qualifications
A team player who works well with others – being respectful to our teammates is a Core Value
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Other Skills We Hope to See:
Associates Degree or equivalent
4-6 Years Freight Forwarding experience preferred
Dangerous Goods Certification preferred
Certified CargoWise Specialist CCO required
Certified CargoWise Specialist, CCS preferred
Proficiency Knowledge of CargoWise
Advanced math & geography skills.
Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions
Ability to recommend solutions to common problems.
Strong organizational and time management skills.
Advanced knowledge of freight movement, ocean vendors, ocean space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
Proficiency with using MS Office
Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents.
Ability to communicate and interact effectively with a variety of people; can effectively present information in large group settings.
Responds promptly & professionally to customer needs and solicits feedback to improve performance.
What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Headquarters
Itasca, Illinois
LinkedIn followers
72,695
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes end-to-end deliveries via sea, air, ground and rail — on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe, the Middle East and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more at www.aitworldwide.com.
Our Mission
At AIT, we provide solutions to earn our customers' trust, leveraging our products, regions and vertical markets, all backed by a high-performance culture.
Our Vision
Become the global logistics provider respected for delivering a world-class experience.
Offices: 2 Pierce Pl, Suite 2100, Itasca, Illinois 60143, US
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Headquarters
Itasca, Illinois
LinkedIn followers
72,695
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes end-to-end deliveries via sea, air, ground and rail — on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe, the Middle East and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more at www.aitworldwide.com.
Our Mission
At AIT, we provide solutions to earn our customers' trust, leveraging our products, regions and vertical markets, all backed by a high-performance culture.
Our Vision
Become the global logistics provider respected for delivering a world-class experience.
Offices: 2 Pierce Pl, Suite 2100, Itasca, Illinois 60143, US