Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Customer Service, Freight Forwarding, Trucking, Cartage, Microsoft Office
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
IntroductionJoin us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Tog…
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Palatine Township, Illinois, United States · On-site
$17/hr–$24/hr
Entry level
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Loading and Unloading, Palletizing, Data Entry, Power Equipment Operation, Inventory Auditing
Introduction Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of th…
Skills: Full Cycle Recruiting, Team Management, Sourcing Strategies, Stakeholder Management, Employer Branding
Palatine Township, Illinois, United States · On-site
$18/hr–$26/hr
Mid level
IntroductionJoin us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Tog…
Skills: Forklift Operation, Inventory Management, Safety Inspections, Data Entry, Time Management
Darby Township, Pennsylvania, United States · On-site
Senior
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. To…
Skills: Forklift Operation, Inventory Management, Safety Inspections, Data Entry, Time Management
Introduction Move the world with us! AIT is a global freight forwarding company that has offices all around the world. Are you looking for a fast-paced, exciting and dynamic job? Then you are a perfect fit for our compan…
Skills: Business Development, Account Management, Field Sales, Negotiation, CRM Data Maintenance
IntroductionJoin us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Tog…
San Pedro Garza García, Nuevo León, Mexico · On-site
Senior
Sobre AIT AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished …
Skills: P&L Management, Operational Oversight, Business Development, Sales and Marketing, Customer Service
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Remote Workforce Management, Leadership, People Management, Analytical Thinking, Problem Solving
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: P&L Management, Operational Oversight, Business Development, Staff Mentoring, Recruitment
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Business Process Optimization, Financial Analysis, P&L Analysis, Revenue Optimization, Audit & Allocation
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$22/hr–$32/hr
Full-time
high school
Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision
Posted 43d ago
Apply by Jun 25
~40 hrs/week
Responsibilities
The agent monitors daily reports and trends for AIT stations to ensure on-time performance and compliance. They are also responsible for training agents on the MyAIT portal and resolving escalations between AIT and its partners.
Requirements
A high school diploma and at least one year of customer service experience are required. Experience in freight forwarding or trucking/cartage is preferred.
Full job description
Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Domestic Operations Support Agent I is responsible for reviewing daily reports for AIT stations and Agents. Monitoring trends and address past due issues. Identify solutions for on time performance and Cartage Manual compliance. Assist agent with training and portal usage. Resolve agent escalations between AIT and Agent.
Responsibilities
Work on the training and assistance with the agent on the MyAIT for partners portal.
Identify root cause for agent escalation issues and implement solutions as needed.
Review On Time Reports for AIT Stations, ICs and agents on a daily basis to monitor trends and address past due issues.
Review Cartage/Final Mile Snapshot. Monthly quarterly data on ASC quality, market focus, new agent focus on metrics and goal achievement.
Responsible for reviewing primary agents’ coverage and rates and identify uncovered and high cost areas that requires improvement.
Agent POD Scanned QMS Report, maintain goal of 5% for outstanding POD’s.
The wage range for this position is $22.70-$32.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.
Qualifications
Education Qualifications
High School Diploma Required
Experience Qualifications
1+ years Customer Service Experience Required
1+ years Freight Forwarding industry experience Preferred
1+ years Trucking or Cartage related work experience Preferred
Skills and Abilities
Strong verbal and written communication skills. (Medium proficiency)
Proficient in Microsoft Office suite (Medium proficiency)
Excellent customer service and interpersonal skills (Medium proficiency)
Have a strong work ethic and professional demeanor. (High proficiency)
Ability to work as a team member. (High proficiency)
Ability to work in a fast pace, high volume environment. (High proficiency)
Strong organizational skills and attention to detail (High proficiency)
Other Skills We Hope to See:
Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.)
Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.)
Teamwork (Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.)
Problem Solving (Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.)
Attention to Detail (Ensures one’s own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other’s work; organizes information and materials for others to understand.)
What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Headquarters
Itasca, Illinois
LinkedIn followers
71,719
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes end-to-end deliveries via sea, air, ground and rail — on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe, the Middle East and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more at www.aitworldwide.com.
Our Mission
At AIT, we provide solutions to earn our customers' trust, leveraging our products, regions and vertical markets, all backed by a high-performance culture.
Our Vision
Become the global logistics provider respected for delivering a world-class experience.
Offices: 2 Pierce Pl, Suite 2100, Itasca, Illinois 60143, US
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Headquarters
Itasca, Illinois
LinkedIn followers
71,719
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes end-to-end deliveries via sea, air, ground and rail — on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe, the Middle East and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more at www.aitworldwide.com.
Our Mission
At AIT, we provide solutions to earn our customers' trust, leveraging our products, regions and vertical markets, all backed by a high-performance culture.
Our Vision
Become the global logistics provider respected for delivering a world-class experience.
Offices: 2 Pierce Pl, Suite 2100, Itasca, Illinois 60143, US