Company Description Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture which offers exclu…
Skills: Front Office Operations, Guest Recovery, Luxury Service Delivery, Problem Solving, Team Leadership
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Mid level$4.3B raised
Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views…
Skills: Resource Planning, Team Management, Staff Training, Brand Standard Maintenance, Menu Planning
Company Description Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordi…
Skills: Time Management, Multi-tasking, Customer Service, Written Communication, Spoken Communication
Ausbildung zum Hotelfachmann / Hotelfachfrau (m/w/d)
München, Brandenburg, Germany · On-site
Entry level$4.3B raised
Unternehmensbeschreibung Du willst im September 2026 deine Ausbildung starten, weißt aber noch nicht genau was? Du bist offen, motiviert und freust dich auf spannende Begegnungen mit Menschen? Dann möchten wir unsere Lei…
Skills: Hospitality, Customer Service, Cooking Basics, Housekeeping, Front Office Operations
Ausbildung Fachmann/ Fachfrau für Restaurants und Veranstaltungsgastronomie (m/w/d)
München, Brandenburg, Germany · On-site
Entry level$4.3B raised
Unternehmensbeschreibung Das Novotel München City Arnulfpark ist im aufstrebenden Business Distrikt Arnulfpark. Durch eine perfekte Anbindung eignet sich das Hotel ideal für Geschäfts- und Städtereisen. Das 4-Sterne-Hote…
Company Description Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led expe…
Skills: Front Office Operations, Team Leadership, Guest Relations, PMS Systems, Opera
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Food and Beverage Service, Table Setting, Guest Relations, HACCP Regulations, Menu Knowledge
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a land…
Skills: Maintenance Management, Contract Negotiation, Budgeting, Health and Safety Compliance, Team Leadership
Description de l'entreprise Hôtels et centres de villégiature Fairmont Rejoignez une équipe dynamique et faites partie d'un réseau de 90 propriétés spectaculaires, et 34 autres en préparation, dans 30 pays à travers le m…
Company Description Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordi…
Skills: Customer Service, Time Management, Multi-tasking, Communication Skills, Night Auditing
Company Description Nestled in the heart of Nairobi since 1904, Fairmont The Norfolk is one of the city’s most iconic landmarks, where timeless elegance meets modern luxury. Set within serene tropical gardens, the hotel …
Skills: Leadership, Communication, Problem Solving, Food Safety, Inventory Management
Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We…
Company Description Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. L…
Skills: Kitchen Management, Staff Training, Menu Planning, Food Safety, HACCP
Company Description Why Work for Accor? At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewardi…
Skills: Housekeeping, Attention To Detail, Time Management, Organizational Skills, Cleaning Techniques
Company Description Joining Accor means more than just starting a new job — it’s the beginning of an exciting career journey with one of the world’s leading hospitality groups. With over 5,000 properties in 110 countries…
Company Description Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. L…
Skills: Data Entry, MS Office, Administrative Support, Document Management, Scheduling
Company Description At The William Inglis Hotel – MGallery South West Sydney, we pride ourselves on blending rich history, modern luxury and heartfelt hospitality. As one of Sydney's most unique hospitality destinations,…
Skills: Customer Service, Guest Relations, Front Office Operations, Opera Cloud, Communication Skills
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Front Office Operations, Team Leadership, Guest Relations, Staff Training, Performance Management
Company Description The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel i…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 17d ago
~40 hrs/week
Responsibilities
The Duty Manager oversees daily hotel operations to ensure exceptional luxury service and guest satisfaction across all departments. Key duties include handling VIP arrivals, resolving guest concerns, and coordinating with various operational teams to maintain brand standards.
Requirements
Candidates need at least 3 years of leadership experience in Front Office or a similar supervisory role within a luxury hotel. A diploma or bachelor's degree in Hospitality Management or a related field is required.
Full job description
Company Description
Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture which offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.
Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await.
Job Description
As Duty Manager, you will serve as the Manager on Duty, overseeing the day-to-day hotel operation and ensuring exceptional service across all departments. You will proactively resolve guest concerns, support operational teams, and lead by example in delivering memorable luxury experiences.
Your responsibilities include:
Act as the Manager on Duty during assigned shifts, ensuring smooth hotel operations and guest satisfaction.
Deliver personalized luxury service by anticipating guest needs and creating memorable experiences.
Handle VIP arrivals, special requests, and guest recovery with professionalism, empathy, and sound judgment.
Respond promptly to guest feedback, emergencies, and operational challenges while ensuring timely resolution.
Coordinate closely with Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other departments to maintain operational excellence.
Conduct regular inspections of guest areas and hotel facilities to ensure cleanliness, presentation, safety, and brand standards.
Monitor daily arrivals, departures, occupancy, and special events to anticipate operational requirements.
Lead daily operational briefings and communicate important information across departments.
Ensure compliance with hotel policies, safety procedures, emergency protocols, and local regulations.
Prepare daily operational reports, incident reports, and guest follow-up documentation.
Support and coach team members by providing guidance, encouragement, and real-time operational leadership.
Foster a positive and collaborative working environment aligned with Sofitel's Heartist culture.
Identify opportunities to continuously improve guest satisfaction, operational efficiency, and service quality.
Maintain strong relationships with repeat guests, ALL – Accor Live Limitless members, and key stakeholders.
Perform any other duties or special projects assigned by the Front Office Manager, Director of Rooms, or Hotel Management.
Qualifications
Minimum 3 years of experience in Front Office leadership, Duty Manager, Assistant Front Office Manager, or a similar supervisory role within an international upscale or luxury hotel.
Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field.
Strong knowledge of Front Office operations and overall hotel operations.
Excellent problem-solving and decision-making skills with the ability to remain calm under pressure.
Outstanding communication and interpersonal skills with a genuine passion for guest service.
Proven ability to lead, motivate, and coach multicultural teams.
Strong organizational and time management skills with excellent attention to detail.
High level of professionalism, integrity, and discretion.
Experience using Opera Cloud or other Property Management Systems is an advantage.
Proficiency in Microsoft Office applications.
Excellent spoken and written English. Additional languages are a plus.
Willingness to work rotating shifts, weekends, and public holidays.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage