Jaipur, Rajasthan, India · On-site
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Guest Relations, Butler Service, Front Office Operations, Property Management Systems, Interpersonal Skills
Umluj, Tabuk, Saudi Arabia · On-site
Company Description The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and trans…
Skills: Recruitment, Onboarding, Employee Lifecycle Management, Contract Administration, Employee Engagement
London, England, United Kingdom · On-site
Company Description The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with i…
Skills: Luxury Hospitality, Guest Relations, Upselling, Reservation Management, Forbes 5-Star Service
Nice, Provence-Alpes-Côte d'Azur, France · On-site
$2k–$2k/mo
Description de l'entreprise Novotel Nice Centre Vieux-Nice 4*, hôtel international de 180 chambres, situé au cœur de Nice à quelques pas du Palais des Expositions, doté de salles de réunion, d'un restaurant et d'espaces …
Skills: Sales Negotiation, Portfolio Management, Revenue Management, Customer Relationship Management, Quoting
Mâcon, Bourgogne – Franche-Comté, France · On-site
Description de l'entreprise Connaissez-vous le Novotel Mâcon Nord, hôtel de 114 chambres ? Plus qu’un hôtel, nous proposons un véritable lieu de vie tendance et cosy pour les familles, un concept de restauration locale e…
Skills: Customer Service, English Proficiency, Sales Ability, Organization, Adaptability
Lyon, Auvergne-Rhône-Alpes, France · On-site
Description de l'entreprise Rejoignez l’univers exigeant et raffiné de l’Hôtel Pullman Lyon Part-Dieu et mettez vos compétences techniques au service d’une expérience client haut de gamme, dans un environnement où rigueu…
Skills: Plumbing, Electricity, Locksmithing, Carpentry, Painting
Brussels, Brussels-Capital, Belgium · On-site
Description de l'entreprise The Hoxton, Brussels est notre premier hôtel en Belgique, occupant un bâtiment de style brutaliste et ancien siège européen d'IBM. Il dispose de 198 chambres de différentes tailles, d'un lobby…
Skills: Food Preparation, Cooking Techniques, Seasoning, Kitchen Cleaning, Mise en Place
Jeddah, Makkah Region, Saudi Arabia · On-site
Company Description Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standa…
Skills: Guest Relations, Luxury Service Standards, Household Management, Team Leadership, Etiquette and Protocol
Singapore, Singapore · On-site
Company Description HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other maj…
Skills: Preventive Maintenance, Electrical Engineering, Mechanical Engineering, Plumbing, Fire Protection Systems
London, England, United Kingdom · On-site
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle dest…
Skills: Interpersonal Skills, Guest Orientation, Service Minded, Microsoft Office, Listening Skills
Umluj, Tabuk, Saudi Arabia · On-site
Company Description The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and trans…
Skills: Sales Coordination, Administrative Support, Client Relationship Management, CRM Management, Proposal Preparation
Cotonou, Littoral, Benin · On-site
Description de l'entreprise Pourquoi travailler chez Accor ? Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personna…
Skills: Financial Analysis, Budgeting, Forecasting, Cash Flow Management, Financial Reporting
Oviedo, Asturias, Spain · On-site
Descripción de la empresa Ibis & ibis Budget Oviedo es un hotel en formato combo que alberga un total de 201 habitaciones y cuenta con un restaurante "Be Smart Food". Que puede ofrecerte nuestra compañia: Convertirte en …
Skills: Food and Beverage Service, Customer Service, Order Taking, Mise-en-place, Payment Processing
München, Brandenburg, Germany · On-site
Unternehmensbeschreibung Zwei Hotels – eine Technik – deine Chance! Standorte: Mercure Hotel München am Olympiapark & Mercure München City Schwabing Du bist ein Allrounder mit handwerklichem Geschick oder möchtest einer …
Skills: Manual Dexterity, Technical Understanding, Repair Work, Facility Maintenance, Troubleshooting
München, Brandenburg, Germany · On-site
Unternehmensbeschreibung Zwei Hotels – eine Technik – deine Chance! Standorte: Mercure Hotel München am Olympiapark & Mercure München City Schwabing Du bist ein Allrounder mit handwerklichem Geschick oder möchtest einer …
Skills: Manual Dexterity, Technical Understanding, Repair Work, Maintenance, Facility Management
München, Brandenburg, Germany · On-site
Unternehmensbeschreibung Zwei Hotels – eine Technik – deine Chance! Standorte: Mercure Hotel München am Olympiapark & Mercure München City Schwabing Du bist ein Allrounder mit handwerklichem Geschick oder möchtest einer …
Skills: Handyman Skills, Technical Understanding, Facility Maintenance, Repair Work, Troubleshooting
München, Brandenburg, Germany · On-site
Unternehmensbeschreibung Drei Hotels – eine Technik – deine Chance! Standorte: ibis München City, Mercure Hotel München am Olympiapark, Mercure München City Schwabing Du bist ein Allrounder mit handwerklichem Geschick od…
Skills: Handicraft Skills, Technical Understanding, Maintenance, Repair Work, Facility Management
München, Brandenburg, Germany · On-site
Unternehmensbeschreibung Drei Hotels – eine Technik – deine Chance! Standorte: ibis München City, Mercure Hotel München am Olympiapark, Mercure München City Schwabing Du bist ein Allrounder mit handwerklichem Geschick od…
Skills: Manual Dexterity, Technical Understanding, Repair and Maintenance, Facility Management, Troubleshooting
München, Brandenburg, Germany · On-site
Unternehmensbeschreibung Drei Hotels – eine Technik – deine Chance! Standorte: ibis München City, Mercure Hotel München am Olympiapark, Mercure München City Schwabing Du bist ein Allrounder mit handwerklichem Geschick od…
Skills: Handyman skills, Technical understanding, Repair and maintenance, Facility management, Troubleshooting
München, Brandenburg, Germany · On-site
Unternehmensbeschreibung Du suchst ein Studium mit Abwechslung und Praxisnähe? Dann ist das duale Studium im Bereich Tourismusmanagement mit uns als Praxispartner genau das Richtige für dich. Ab Oktober 2026 durchläufst …
Skills: Guest Relations, Customer Service, Communication Skills, Foreign Languages, Organization
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Manage the end-to-end guest experience from reservation to departure, ensuring high satisfaction through personalized service. Coordinate with housekeeping and engineering teams to maintain villa standards and handle all guest itineraries and requests.
Requires a minimum Diploma in Hospitality and at least one year of relevant experience in Front Office operations. Must possess specific butler knowledge and familiarity with local hotel operation regulations.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
General Duties
1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.
2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.
3. Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.
4. Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort.
5. Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.
6. To promote in house facilities to guest during stay before giving recommendation for outside of the resort.
7. Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.
8. Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.
9. Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly.
10. Keep all information updated by being aware of everything that is happening in the resort in all sections.
11. Assist with training of other departments whenever it is necessary.
12. To perform any other duty as directed by superior
General Responsibilities
1. Maintain high score on guest satisfaction at all time.
2. Responsible for the elaboration and implementation of standards related to SOP and LQA.
3. Schedule and regularly conducts routine inspections of areas under his control.
4. Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal.
5. Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.
6. Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals.
Hotel safety and security
1. Ensure that all fire equipment in Front Office are in proper working condition (detection equipment's and fire-fighting equipment)
2. Ensure regular fire drills are running in co-operation with the security department. To ensure guest communication are in place to avoid complain
Knowledge and Experience
· Minimum Diploma in Hospitality
· Minimum of 1 year relevant experience in Front Office
· Butler knowledge is a must
· Knowledge of local regulations related to Hotel Operation is a must
Competencies
· In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation
· Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
