Singapore, Singapore · On-site
Company Description HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other maj…
Skills: Guest Relations, Opera System, Travel Arrangements, Customer Service, Interpersonal Skills
Singapore, Singapore · On-site
Company Description HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other maj…
Skills: Manpower Deployment, Guest Services Management, VIP Guest Handling, Bell Services, Concierge Operations
Barcelona, Catalonia, Spain · On-site
Company Description Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal fo…
Skills: Customer Service, Order Taking, Mise En Place, Hospitality Management, English Proficiency
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Company Description “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame…
Skills: Guest Care, Product Knowledge, Up-selling, Table Setting, Payment Handling
Cernay-la-Ville, Ile-de-France, France · On-site
Description de l'entreprise Paris Society réinvente l’hôtellerie en s’installant dans le monument iconique, l’Abbaye des Vaux-de-Cernay, devenu un des plus beaux hôtels de campagne en France. Ancien monastère cistercien …
Skills: Room Cleaning, Luxury Hospitality Standards, Customer Service, Hygiene and Sanitation, Inventory Management
Vienna, Austria · On-site
Unternehmensbeschreibung The Hoxton in Vienna. Join our Team! Mit 196 Zimmern, einem Groundfloor- und einem Rooftop-Restaurant, zwei Bars, Event Spaces inklusive einem großen Auditorium und einem Swimmingpool auf dem Roo…
Skills: Barista Skills, Portafilter Machine Operation, Coffee Preparation, Customer Service, Hospitality
Paris, Ile-de-France, France · On-site
Description de l'entreprise Situé dans le 15ème arrondissement de Paris, au cœur du quartier métamorphosé de la Porte de Versailles, notre hôtel flagship de 245 chambres, ouvert en 2020, propose à ses clients de vivre un…
Skills: Customer Service, Buffet Preparation, Table Setting, English Proficiency, Teamwork
Marrakesh, Marrakech-Safi, Morocco · On-site
Description de l'entreprise C‘est sur un domaine d’exception, au cœur d’une oliveraie centenaire dominé par l’Atlas que se trouve le Fairmont Royal Palm Marrakech. À seulement vingt minutes de la vibrante « Ville Rouge »…
Skills: French Proficiency, English Proficiency, Arabic Proficiency, Customer Service, PMS Software
Paris, Ile-de-France, France · On-site
Description de l'entreprise Situé à quelques pas des Champs-Elysées, le Sofitel Paris Arc de Triomphe allie la majesté de sa façade haussmannienne au raffinement de son design intérieur. Nos équipes ont à cœur de recevoi…
Skills: Room Cleaning, Housekeeping, Bathroom Sanitation, Linen Management, Quality Control
Umluj, Tabuk, Saudi Arabia · On-site
Company Description The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and trans…
Skills: Food Safety, Hygiene Auditing, HACCP, Sanitation Practices, Microbiological Testing
Jaipur, Rajasthan, India · On-site
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a land…
Skills: Spa Therapy, Guest Relations, Inventory Management, Aesthetics Equipment Maintenance, Customer Service
Jaipur, Rajasthan, India · On-site
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a land…
Skills: Room Reservations, Revenue Maximization, Forecasting, People Management, Financial Management
London, England, United Kingdom · On-site
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Customer Service, POS System, Food Service, Beverage Knowledge, Health and Safety Compliance
Jaipur, Rajasthan, India · On-site
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a land…
Skills: Basic Cooking Methods, Mise-en-place, HACCP, Food Safety, Hygiene Standards
Glasgow, Scotland, United Kingdom · On-site
Company Description Our mission at Novotel Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something …
Skills: Housekeeping, Guest Relations, Organizational Skills, Time Management, Professionalism
Jaipur, Rajasthan, India · On-site
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Guest Relations, Butler Service, Front Office Operations, Property Management Systems, Interpersonal Skills
Umluj, Tabuk, Saudi Arabia · On-site
Company Description The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and trans…
Skills: Recruitment, Onboarding, Employee Lifecycle Management, Contract Administration, Employee Engagement
London, England, United Kingdom · On-site
Company Description The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with i…
Skills: Luxury Hospitality, Guest Relations, Upselling, Reservation Management, Forbes 5-Star Service
Nice, Provence-Alpes-Côte d'Azur, France · On-site
$2k–$2k/mo
Description de l'entreprise Novotel Nice Centre Vieux-Nice 4*, hôtel international de 180 chambres, situé au cœur de Nice à quelques pas du Palais des Expositions, doté de salles de réunion, d'un restaurant et d'espaces …
Skills: Sales Negotiation, Portfolio Management, Revenue Management, Customer Relationship Management, Quoting
Mâcon, Bourgogne – Franche-Comté, France · On-site
Description de l'entreprise Connaissez-vous le Novotel Mâcon Nord, hôtel de 114 chambres ? Plus qu’un hôtel, nous proposons un véritable lieu de vie tendance et cosy pour les familles, un concept de restauration locale e…
Skills: Customer Service, English Proficiency, Sales Ability, Organization, Adaptability
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The Concierge provides comprehensive guest services, including travel arrangements, tourist information, and limousine bookings to ensure an ultimate guest experience. They are also responsible for handling telephone enquiries, managing lost and found, and coordinating pre-arrival arrangements.
Candidates must have at least 2 years of experience in the service industry and proficiency with the Opera system. Strong communication skills in English and a friendly, engaging service attitude are essential.
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.
Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:
Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
Providing directional information, shopping, places of interest, etc
Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
Ensuring hotel service standard goals, grooming standards, and LQA service standards are met
Able to provide information and assistance to guests as and when required
Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation
Assist guest with local and foreign governmental rulings, immigration customs visas requirement
Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
Familiar with hotel computer interface, property management systems and internet access
Handle all telephone enquiries, requests, Mail and Message, and Lost & Found, guest requests/complaints, and ensure timely completion of pick-up and/or delivery service
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
