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Full-time
Attractive incentive plan, Meals during shift in hotel canteen, Two consecutive days off per week, Significant discounts on hotel services, Discounts at Accor group hotels and partner companies
Posted 14d ago
~40 hrs/week
Spanish
Responsibilities
Greet and welcome guests, managing check-in/out procedures and handling reservations professionally. Coordinate with other departments to ensure guest needs are met and maintain an organized reception area.
Requirements
Requires previous experience in hospitality or customer service with fluency in English and preferred skills in Spanish. Candidates must possess strong communication skills and the ability to work flexible hours including weekends and holidays.
Full job description
Descripción de la empresa
SO/ Sotogrande es un homenaje a la moda y el diseño, la gastronomía, el bienestar y el golf en la costa andaluza. Rodeado de verdes colinas y valles con vistas al Mediterráneo, SO/ Sotogrande Spa & Golf Resort se encuentra en un enclave único. El resort ha recuperado el espíritu acogedor y la esencia del antiguo Cortijo de Santa María de la Higuera, convirtiéndolo en un lugar idílico donde familias y amigos celebran la vida, disfrutan juntos de la serenidad y de un estilo de vida saludable y contemporáneo.
Es el destino preferido en la Costa del Sol para los amantes del golf, disfrutando de una ubicación privilegiada rodeado de los 7 mejores campos de golf de Europa. Cuenta con 152 habitaciones y 36 suites y unas instalaciones excepcionales entre las que podrá disfrutar de: 3 piscinas exteriores, jardines privados, Kid's Club, 3.500 m2 de spa y fitness y luminosos salones de eventos con vistas. Su oferta gastronómica consta de 5 Restaurantes & Bares, donde podrá disfrutar de los sabores tradicionales de Andalucía, propuestas con una visión renovada y cócteles de autor.
Descripción del empleo
Greet and welcome guests upon arrival, providing a positive first impression of the resort
Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
Provide information about hotel amenities, local attractions, and respond to guest inquiries
Manage reservations and handle guest requests in a timely and professional manner
Coordinate with other departments to ensure guest needs are met promptly
Maintain a clean and organized reception area
Handle guest complaints and concerns with empathy and work towards satisfactory resolutions
Assist with administrative tasks such as answering phone calls and emails
Promote and upsell hotel services and special offers when appropriate
Ensure compliance with hotel policies and procedures at all times
Requisitos
Previous experience in hospitality or customer service
Excellent communication and interpersonal skills
Strong multitasking abilities and attention to detail
Basic computer skills and familiarity with hotel management software
Knowledge of hospitality industry standards and best practices
Fluency in English required; Spanish language skills highly preferred
Ability to work flexible hours, including evenings, weekends, and holidays
Professional appearance and positive attitude
Strong problem-solving skills and ability to remain calm under pressure
Passion for delivering exceptional customer service
Información adicional
Atractivo plan de incentivos.
Comida durante el turno en cantina de hotel.
Dos días de descanso consecutivos a la semana.
Importantes descuentos en servicios hoteleros.
Descuentos en hoteles del grupo Accor y empresas colaboradoras.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage