Benefits: Free uniforms Health insurance Paid time off Training & development Vision insurance 401(k) 401(k) matching Dental insurance The Restoration Sales Estimator is responsible for a wide range of functions necessar…
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initi…
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Entry level
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Licensed Commercial Refrigeration Construction Foreman
Worcester, Massachusetts, United States · On-site
Senior
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$15/hr–$24/hr
Entry level$5M raised
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Worcester, Massachusetts, United States · On-site
Mid level
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Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $19.32 - $36.70 Please note that the final offer may vary within this range based on a candidate’s …
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Worcester, Massachusetts, United States · On-site
$25/hr–$28/hr
Mid level
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$50k–$60k/yr
Full-time
bachelor degree, professional certificate
Free uniforms, Health insurance, Paid time off, Training & development, Vision insurance, 401(k)
Posted 48d ago
~40 hrs/week
Responsibilities
The Restoration Sales Estimator assesses property damage from water, fire, and mold to develop accurate scopes of work and detailed estimates. They act as a primary liaison between property owners, insurance representatives, and internal production teams to ensure successful project execution.
Requirements
Candidates should have at least 2 years of experience in restoration estimating or insurance adjusting and proficiency in Xactimate software. A bachelor's degree in construction management or business and IICRC certifications are preferred.
Full job description
Benefits:
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
401(k)
401(k) matching
Dental insurance
The Restoration Sales Estimator is responsible for a wide range of functions necessary to successfully assess, estimate, and secure restoration and remediation projects. This role ensures an accurate scope of work is developed for property damage resulting from water, fire, mold, storm, or other related incidents. The Restoration Sales Estimator is accountable for delivering consistent, detailed, and comprehensive estimates while maintaining a high level of service in all interactions with property owners, insurance representatives, clients, and vendors throughout the restoration process.
Primary Responsibilities
Educate customers on the restoration and mitigation process, including timelines, expectations, and next steps
Assess property damage and work with customers to understand immediate needs, safety concerns, and potential upgrades
Ensure all estimates and scopes align with client requirements and insurance carrier guidelines
Create accurate sketches and develop an initial scope of work for mitigation and restoration services
Deliver consistent, detailed, and well-documented estimates using industry-standard tools (e.g., Xactimate / Cotality™)
Collaborating with Project Managers and field teams to validate scope, pricing, and production approach
Assemble clear, accurate, and well-organized estimates for internal review and client submission
Communicate estimate details, project scope, and updates effectively with customers, insurance partners, and internal teams
Education and Experience Requirements
Bachelor’s degree in construction management, Business, or related field preferred
Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting
Strong customer service skills with the ability to manage customers during stressful loss situations
Excellent written and verbal communication skills for working with customers, adjusters, and internal teams
Proficiency in Xactimate™ estimating software and familiarity with insurance carrier guidelines and TPA programs
Strong analytical, critical thinking, and problem-solving skills in evaluating property damage and determining scope of work
Ability to thrive in a fast-paced, emergency service environment with shifting priorities
Detail-oriented with strong organizational and documentation skills
Team-oriented mindset with the ability to collaborate effectively with production crews and office staff
Valid driver’s license with the ability to travel locally to job sites as needed
Preferred Certifications (SERVPRO / Industry Standard)
IICRC Certifications Preferred
Xactimate Training Preferred
Physical and Work Environment Requirements
Walking and/or standing for extended periods throughout the day
Frequent driving and sitting
Occasional ladder use and work at heights
Exposure to varying environmental conditions, including heat and humidity
Work environments may include active job sites with elevated noise levels
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position with standard working hours typically between 7:30 a.m. and 4:30 p.m., Monday through Friday, with a minimum of 40 hours per week. Due to the nature of the restoration industry, flexibility is required, including extended hours, evenings, weekends, and holidays as needed.
This position participates in an on-call rotation and must be available to respond to emergency service calls outside of normal business hours. Rapid response to water, fire, and other property damage events is a critical component of this role.
Travel is primarily local within the service area; however, occasional out-of-town and overnight travel may be required to support large-loss projects or catastrophe response efforts.
Pay Structure is Annual Salary Plus Commission - Rage posted
Servpro is a national fire and water damage cleanup and restoration franchise system. There are over 1500 franchises nationwide. Franchises respond to losses 24 hours a day, 365 days a year. Servpro specializes in working with insurance companies to make sure that their customers are taken care of and the company’s liability is minimized. In addition to fire and water damage, Servpro can perform mold mitigation, clean air ducts, deodorize after oil spills and perform general cleaning. Properties affected by any type of damage can be brought back to pre-loss conditions.
Offices: 10 Pullman St, Worcester, Massachusetts 01606, US