BAS Service Manager Location: Woburn, MA Company: BCM Controls Corporation, a Comfort Systems USA Company Position Type: Full-Time Compensation Range: $125,000 – $165,000 annually + Variable compensation based on departm…
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$125k–$165k/yr
Full-time
Medical, Dental, Vision, Life Insurance, Disability Coverage, 401(k)
Posted 59d ago
~40 hrs/week
Responsibilities
Lead daily Building Automation System (BAS) service operations, coordinating field, engineering, and programming resources. Oversee team performance, customer satisfaction, and operational KPIs across preventative maintenance and repairs.
Requirements
Requires over 5 years of experience in BAS or HVAC controls service operations with preferred leadership experience. Must possess strong technical knowledge of BAS platforms and experience working with commercial or mission-critical facilities.
Full job description
BAS Service Manager
Location: Woburn, MA
Company: BCM Controls Corporation, a Comfort Systems USA Company
Position Type: Full-Time
Compensation Range: $125,000 – $165,000 annually + Variable compensation based on department performance
About Us
BCM Controls is a leading building automation and energy services provider serving healthcare, education, commercial, life sciences, and mission-critical facilities. As part of Comfort Systems USA, we are committed to delivering high-quality service, long-term customer relationships, and a workplace where employees can grow their careers.
Our goal is simple: to make BCM Controls the best place you’ll ever work.
About the Role
BCM Controls is seeking a BAS Service Manager to lead the daily operations of our Building Automation Service Department. This role oversees service delivery, team performance, customer satisfaction, and operational results across preventative maintenance, demand service, troubleshooting, repairs, and small project support.
Responsibilities
Lead daily BAS service operations and coordinate field, engineering, and programming resources
Support customer escalations, site reviews, and service performance discussions
Manage department productivity, utilization, backlog, billing accuracy, and service KPIs
Coach, develop, and support service technicians, engineers, and support staff
Support complex BAS, HVAC controls, networking, and integration troubleshooting
Improve service processes, documentation, standards, and customer experience
Promote safety, accountability, teamwork, and company policy compliance
Qualifications
5+ years of BAS, HVAC controls, or related service operations experience
Prior leadership or supervisory experience preferred
Strong understanding of BAS platforms, HVAC systems, controls applications, and troubleshooting
Experience with healthcare, commercial, education, life sciences, or mission-critical facilities preferred
Strong communication, organization, customer service, and problem-solving skills
Work Environment
This position includes a combination of office and field-based responsibilities. Periodic customer meetings and site visits are required.
Benefits
BCM Controls offers a comprehensive benefits package for eligible employees, including medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, paid holidays, and an Employee Assistance Program.
Related keywords
Building Automation SystemsBASHVAC ControlsPreventative MaintenanceDemand ServiceLife Sciences FacilitiesHealthcare FacilitiesMission-Critical FacilitiesIntegrationNetworkingService DeliveryOperational ResultsBCM ControlsComfort Systems USA
BCM Controls is a leading provider of building automation, energy services, and security systems for commercial, institutional and industrial clientele. Our vision is to be the premier provider of business solutions addressing workplace comfort, energy optimization, and security.
Offices: 30 Commerce Way, 01801, Woburn, Massachusetts 01801, US · 4 Washington Avenue, Scarborough, Maine 04070, US
Building Automation / Energy Management SystemsSecurity SystemsEnergy Efficiency ProgramsSpecialty Systems Integrator/Contractorand Network Video and Access ControlInformation TechnologyRenewable EnergySecurityEnergy