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$120k–$170k/yr
Full-time
bachelor degree, professional certificate
Posted 1d ago
~40 hrs/week
Remote in Norcross, Georgia, United States, Syracuse, New York, United States
Responsibilities
The Data Center Infrastructure Architect will provide expert pre- and post-sales technical support, including design assistance and tailored solution development. They will act as a technical lead to engage with customers, build long-term relationships, and ensure CABLExpress products are the preferred choice.
Requirements
Candidates must have at least 7 years of experience in structured cabling or data center network infrastructure sales and hold a Bachelor's degree in engineering or computer science. Proficiency in TIA942 standards, Microsoft Visio, and deep knowledge of optical cabling and transmission topologies are required.
Full job description
For almost 50 years, CABLExpress has been a global provider of data center cabling infrastructure technologies. Offering high-speed fiber solutions with industry-leading solutions in support of modern fiber optic architectures, our solutions provide industry-leading performance, exceptional quality and innovation.
We are seeking a dynamic Data Center Infrastructure Architect to develop and maintain high-value customer relationships throughout our sales process. Reporting to the Director of Data Center Architecture, this technical role will be focused on accelerating sales, guiding customer interactions as a technical lead, and providing thought leadership through a solution approach to layer-one cable infrastructure. This role requires the ability to collaborate with internal and external stakeholders as well as build trusted relationships with customers. If you are passionate about data center cable infrastructure and being a part of a winning team, this role is for you.
The pay range for this role is $120,000 - $170,000 annually, including a base and variable compensation component. Actual salary offered will vary based on applicant’s relevant skills, education, experience, certifications and geographic location, as well as other business and organizational needs.
Location: This position may be based at our Syracuse, NY or Norcross, GA office locations or may be performed remotely, depending on business needs and candidate qualifications.
ESSENTIAL FUNCTIONS:
Deliver expert pre-and post-sales technical support, including design assistance, addressing technical queries, crafting tailored solutions, supporting quotes, and proposals
Technically engage with prospects and current customers to consult, advise, and elevate the customer experience
Collaborate closely with the sales team to ensure CABLExpress products are the preferred choice during all customer interactions and opportunity development
Lead targeted customer-facing meetings and presentations, develop strong customer relationships, and ensure follow-up throughout the sales lifecycle
Champion customer satisfaction, support installation and issue resolution to secure repeat business and sustain long-term customer partnerships
Lead customer requirement conversations as the technical subject matter expert; develop architectural designs and specifications according to the TIA942 standard
Monitor market and competitor activities, providing insightful reports and strategic feedback to Product Management, Product Marketing, and Sales leadership teams
Participate in trade shows, high profile conferences, attend standards body meetings, customer training and webinars as a subject matter expert
Some travel required
COMPETENCIES:
Core
Communication – Effectively transfers thoughts and expresses ideas verbally, or in writing, in individual or group situations.
Customer Focus - Demonstrates strong commitment to meeting the needs of co-workers and customers, strives for 100% satisfaction.
Integrity - Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
Results Driven – Strives to achieve or surpass goals; shows an eagerness for improving the delivery of services with a commitment to continuous improvement.
Team Player – Promotes cooperation and commitment within a team to achieve goals and results.
Position Specific
Collaboration – Fosters the development of a common vision and fully participates in creating a unified team that gets results.
Creativity & Innovation – Develops fresh ideas that provide solutions to all types of workplace challenges.
Goal Oriented/Ambitious/Driven - Demonstrates the desire and dedication to achieve goals; takes initiative and holds self-accountable for achieving against a standard of excellence.
Negotiation Skills/Persuasion – Ability to persuade, convince, influence or impress others to take appropriate action or to reach a mutually satisfactory agreement; establishes credibility.
Positive Attitude – Displays passion, excitement and enthusiasm about work and challenges faced. Open to adapt to an ever-changing environment, new ideas and training.
Professional Development – Displays an ongoing commitment to learning and self-improvement.
Relationship Building – Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
Self-Management – Manages own time, priorities, and resources to achieve goals.
Strategic Vision – Supports, promotes, and ensures alignment with the organization’s vision and values. Understands how an organization must change in light of internal and external trends and influences. Sees the big, long-range picture.
Technical Expertise – Exhibits/applies extensive or in-depth specialized knowledge, skills, and judgment to accomplish a task.
MINIMUM REQUIREMENTS:
7+ years of experience in structured cabling, data center storage area networking (SAN), or network infrastructure technical sales
Bachelor's Degree in engineering, computer science or related field
Exceptional knowledge of data center optical cabling, structured cabling, and data center transmission topologies; as well as the underlying link-layer standards (Ethernet, InfiniBand, and Fibre Channel)
RCDD or DCDC certification preferred, experience in structured cable infrastructure design required
Proficiency in Microsoft Visio to support design according to TIA942 standards; knowledge of AutoCAD or other engineering applications a plus
Proficiency in Microsoft Office, specifically Word, Excel and PowerPoint
Ability to organize and manage multiple priorities, while demonstrating strong attention to detail and appreciation of deadlines is essential
Demonstrate strong analytical, problem solving and decision-making skills; be a process-oriented thinker
Exhibit strong teamwork and interpersonal skills
Exceptional communication skills, both verbally and written
Must be able to adapt to a high-pressure, continuously changing environment
Demonstrate enthusiasm and commitment to the job and the company core values
Related keywords
Data CenterStructured CablingFiber OpticInfrastructure ArchitectTIA942SANEthernetInfiniBandFibre ChannelMicrosoft VisioAutoCADTechnical SalesRCDDDCDCOptical CablingTransmission Topologies
Our commitment is simple: remove complexity, reduce pressure, and help IT teams take back control, no matter how fast technology evolves. The CXTEC ecosystem is the stress-reducer for IT teams, combining lifecycle expertise, innovation, and real human support to keep businesses moving forward.
We offer:
equal2new®: Best-in-class brand of high-quality and reliable pre-owned equipment for your IT infrastructure
RapidCare®: Aftermarket maintenance services that provide flexible options to lower operational expenses and right-size your support
Atlantix Global Systems: A division of CXtec Inc., specializes in safe and secure IT Asset Disposition services, maximizing value while safeguarding your sensitive information.
CABLExpress®: Another division of CXtec Inc., manufactures high-performance data center cabling products designed to be scalable and ready to handle your data requirements.
We collaborate with our customers to provide sustainable IT solutions.
You can get in touch with the experts to learn more about our services here 👉https://www.cxtec.com/contact/
Offices: 400 S Salina St, Suite 201, Syracuse, New York 13202, US · 621 E Brighton Ave, Syracuse, NY 13210, US · 4388 Shackleford Road, Norcross, GA 30093, US
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