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Rochester, New York, United States · On-site
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The Hospitality Desk Associate serves as the primary point of contact for members and guests, ensuring a welcoming environment and resolving inquiries. Responsibilities include managing check-ins, processing payments, scheduling services, and maintaining the cleanliness of the front desk area.
Candidates must possess strong customer service skills, the ability to work under pressure, and a flexible schedule including evenings and weekends. Excellent communication skills and a professional, optimistic demeanor are essential for this role.
Midtown is looking for a Hospitality Desk Associate who will be the first point of contact for every interaction with our members and guests. This full-time 30hr week position will include working a closing shift on Friday & Saturday evenings.
Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Desk Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Desk Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do.
You will love this job if:
You love inspiring a sense of community and providing personal attention
You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner
You consistently strive to create a lasting first impression
You thrive in creating memorable moments for members and guests
You are passionate about helping others
You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members
Receive coaching with optimism and implement recommendations
As Hospitality Desk Associate, you will:
Greet everyone who enters the club with a warm welcome
Seek to understand how you can help make someone’s experience special
Demonstrate sound judgment, professionalism, and optimism
Assist members with program registration, payment processing, and scheduling services
Handle check-ins, addressing questions and resolving issues appropriately
Identify potential friction points for customer and help find solutions
Participate in service recovery
Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
Contact housekeeping and maintenance departments when a problem is reported
Answer queries regarding club services and facilities
Implement processes and procedures to ensure consistent delivery of service
Complete transactions for paid services or goods
Complete tasks or projects as assigned such as calling members with birthday greetings
Availability to work a flexible schedule (including evenings, weekends, and some holidays)
Demonstrate strong customer service skills and enjoy serving others
Working knowledge of customer services standards
Work gracefully and quickly under pressure
Great personality that naturally connect with a wide variety of people
Keen memory and delightful sense of humor
Quickly make calculations when handling money
Work well in a collaborative team environment
Highly organized and efficient
Excellent communication skills
Compensation:
$17-$18.25 per hour.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
We exist to inspire people to transform their lives.
We exist to inspire people to transform their lives. -Because we believe that active, social people lead happier, healthier lives -Because we are passionate about people becoming the best versions of themselves -Because we believe in the positive impact people can make in their families and communities if they feel good about themselves
Offices: 3611 North Kedzie Avenue, Chicago, Illinois 60618, US · 2444 N Elston Ave, Chicago, Illinois 60647, US · 2211 Waukegan Rd, Bannockburn, Illinois 60015, US · 1760 N Hicks Rd, Palatine, Illinois 60074, US · 215 W 63rd St, Willowbrook, Illinois 60527, US
