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$16/hr–$19/hr
Entry level$3M raised
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$80k–$90k/yr
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States · On-site
$65k–$83k/yr
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States · Remote Solely
$220k–$250k/yr
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States · On-site
Entry level
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Philadelphia, Pennsylvania, United States · On-site
Mid level
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Philadelphia, Pennsylvania, United States · On-site
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Philadelphia, Pennsylvania, United States · Hybrid
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Philadelphia, Pennsylvania, United States · Hybrid
Mid level$775K raised
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$16/hr–$19/hr
Full-time
high school
Posted 40d ago
~40 hrs/week
Responsibilities
The Patient Service Representative manages direct patient-facing interactions, including greeting, check-ins, and scheduling appointments. They are also responsible for routing calls, verifying insurance, and processing patient requests via the Phreesia Hub.
Requirements
Candidates must have a High School Diploma or GED and previous customer service experience. Proficiency in EHR systems, Microsoft Office, and knowledge of healthcare insurance payors is preferred.
Full job description
POSITION SUMMARY:
The Patient Service Representative provides direct patient-facing services. The primary focus is on direct patient interactions and excellent customer service.
Team members are expected to uphold the health center's mission by assuring that patients receive health care that is competent, caring, and meets a high degree of satisfaction. In addition, staff must support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
LOCATION: This position is on-site and available in our 3 centers:
Abbottsford Falls: 4700 Wissahickon Ave., Philadelphia
11th St.: 850 N 11th St., Philadelphia
Health Annex: 6120b Woodland Ave., Philadelphia
ESSENTIAL DUTIES & RESPONSIBILITIES:
Greet and check in patients
Answer phones and route calls
Schedule appointments.
Verify insurance and collect payments
Work within the Phreesia Hub to process patient requests
EXPERIENCE AND REQUIREMENTS: Candidates should possess a diverse range of skills and experience, including but not limited to:
Required Education and Experience
High School Diploma/GED
Customer Service Experience
Experience working within a healthcare office is preferred
Knowledge of insurance payors and patient eligibility verification preferred
Knowledge of insurance carriers (MCO/Medicare/Medicaid) preferred
Other Qualifications
Demonstrated excellence in customer service skills
Effective Communication, Interpersonal, and Conflict-Resolution Skills
Cultural competence and sensitivity to the diverse needs of patients
Exemplary organizational skills and ability to prioritize
Attention to Detail, Critical thinking, and Multi-tasking Skills
Ability to navigate and utilize electronic health records (EHR) efficiently
Computer Competency with Microsoft Office Suites and other FPCSN systems
Highly responsible, reliable, and courteous
Unconditional ability to maintain patient confidentiality
Lifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but the worker still sits the majority of the time.
Physical Requirement
Stand or Sit (stationary position)
Walk
Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
See (detect, identify, recognize, inspect, assess)
Pushing or Pulling
Repetitive Motion
Reaching (high or low)
Kneel, Stoop, Crouch, or Crawl (position self, move)
EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, or veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be U.S. citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.
Related keywords
Patient Service RepresentativeHealthcare AdministrationPhreesia HubEHRMCOMedicareMedicaidTrauma-Informed CarePatient EligibilityCustomer ServiceMedical OfficeHIPAAPatient Confidentiality
About Family Practice & Counseling Services Network
Family Practice and Counseling Services Network, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of three health centers in Philadelphia – Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North and the Health Annex in the Southwest.
Mission: The Family Practice and Counseling Services Network (FPCSN) provides integrated, comprehensive health services to individuals and families across their lifespan. We promote a culture of respect, compassion, and collaboration to support the well-being of patients, staff, and the communities we serve. With a firm belief that quality healthcare is a right, not a privilege, we partner with our communities to deliver care that addresses the whole person ~mind, body, and spirit, while maintaining a commitment to excellence, sustainability, and trust.
FPCSN is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.
Offices: 4700 Wissahickon Avenue, Building D, Suite 118, Philadelphia, PA 19144, US · 4700 Wissahickon Ave Ste 119, Philadelphia, PA 19144, US · 6120 B Woodland Ave, Philadelphia, PA 19123, US · 850 North 11th Street, Philadelphia, PA 19123, US
Primary CareBehavioral HealthDentaland FitnessHuman ResourcesHealth CareMedicalPrimary and Urgent Care