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Full-time
bachelor degree
Medical, Dental, Vision, Paid Time Off, Employee Discounts, Retirement Savings
Posted 31d ago
Apply by Jul 8
~40 hrs/week
Responsibilities
The Manager will own the end-to-end research roadmap to generate qualitative and quantitative insights regarding customer behavior and preferences. They will collaborate with cross-functional teams to translate these insights into actionable product, marketing, and digital experience strategies.
Requirements
Candidates need 5+ years of experience in consumer research or CX/UX, preferably within retail or eCommerce, with some management experience. A Bachelor's degree in Psychology, Statistics, Marketing, or a related field is required.
Full job description
Role Summary
Free People is looking for a Manager of Global Consumer Insights & Research will collaborate with a wide range of cross-functional teams across the URBN brands and contribute to an environment of fact-based, data-driven decision-making. The ideal candidate is curious and will generate qualitative & quantitative insights that deepen our understanding about our customer, including their preferences and behavior.
Role Responsibilities
Responsibilities
Own the end-to-end research roadmap, managing timelines, priorities, and deliverables across simultaneous studies
Oversee technical survey & research execution, including programming, QA, copy and creative asset coordination, distribution and monitoring
Conduct journey mapping, concept testing, and usability studies to inform product and creative decisions
Design and execute UX research to evaluate digital touchpoints, app experiences, and site usability across web and mobile platforms
Lead day-to-day management of customer panel communication and develop ideas to maintain engagement and retention
Collaborating with partner teams to turn insights into action including but not limited to: shaping product & buying strategy, site experiences, marketing messaging, campaign direction
Manage day-to-day relationships with agency account teams and support resources
Evaluate and implement emerging research technologies, including AI-assisted analysis and behavioral analytics tools
Role Qualifications
Qualifications
5+ years of experience in consumer & market research, CX/UX, ideally in retail, eCommerce (1-2 years in a manager role preferred)
Demonstrated experience leading multi-method research programs (quantitative, qualitative, and mixed-methods) from design through delivery & action
Exceptional storytelling and data visualization skills; ability to translate complex findings into compelling, decision-ready narratives
Experience conducting or overseeing UX research including usability testing, concept validation, and digital experience evaluation
Extremely detail-oriented, with an ability to manage multiple projects simultaneously
Proven ability to manage and grow a team, with strong coaching & performance management skills
Strong interest in psychology, sociology, behavioral economics and fashion/retail
Solid understanding of Qualtrics or similar logic-based survey software, a plus
Experience with SPSS, SAS, or other statistical analysis program, a plus
Comfort operating in a fast-paced, brand-led environment
Education
Bachelor’s Degree in Psychology, Statistics, Marketing, Communications, Economics or a related field
#LI-MW3
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
We hope that you, too, will join us in our pursuit of creativity and community.
Industry
Retail Apparel and Fashion
Company size
1,001-5,000 employees
Founded
1984
Headquarters
Philadelphia, PA
LinkedIn followers
228,771
Free People is a specialty clothing brand featuring the latest trends and vintage collections for women who live free through fashion, art, music and travel. The eclectic look consists of quality apparel, shoes, and accessories that invoke attributes of femininity, spirit, and creativity with its design. Free People is distributed globally via direct channels such as the Free People US & Free People UK sites, as well as specialty boutiques, top department stores, and the brand’s own free standing retail locations in the U.S. and Canada.
Offices: 5000 S Broad St, B25, Philadelphia, PA 19112, US