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$100k–$130k/yr
Full-time
Medical insurance, Financial benefits, 401(k) eligibility, Paid time off, Vacation, Sick time
Posted 2d ago
~40 hrs/week
Responsibilities
The Support Analyst will provide L2 technical support for Windows and Red Hat Linux infrastructure, ensuring seamless business operations. Responsibilities include managing production incidents, coordinating hardware break-fix, and implementing system changes across hybrid environments.
Requirements
Candidates must have 3-8 years of experience in Windows and Red Hat Linux system administration within enterprise environments. Proficiency in virtualization, scripting, and ITIL-based incident management is required.
Full job description
Job Title: Support Analyst 2
Corporate Title: Associate
Department: GIS Technology
Location: Philadelphia, PA
The pay range for this position at commencement of employment is expected to be between $100,000 and $130,000.
* (see below footnote for additional compensation and benefits information).
Company overview
Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.
Group Infrastructure Services (GIS) is responsible for the firm-wide IT Infrastructure covering Engineering, Administration & Support functions. GIS consists of multiple functional areas spanning Workspace, Core infrastructure, Platform Delivery & Infra Service Management. The technology portfolio a wide array of IT Infra platforms spanning Cloud, Compute, Storage, Networks, Databases, Backups, Datacentres, Web, Middleware, Messaging, Collaboration, Voice, Video, End user devices, Mobile, Virtualization etc
Role Description:
Nomura is seeking a skilled Systems Analyst to join our Global Infrastructure Services team, specializing in Red Hat Linux and Windows system administration with VMware virtualization expertise. This role provides critical L2 support for our enterprise infrastructure while ensuring seamless business-as-usual (BAU) operations.
Shift Coverage & Support
Handle US Shift starting 12:30 PM EST & provide coverage for early Japan shift to support Windows and Linux L2 support
Weekend & On-call support to manage production changes & incidents across both platforms
Provide 24/7 support for critical Windows and Red Hat Linux infrastructure
Technical Operations
Hardware Break-fix coordination with Microsoft, Red Hat, and Cisco/HPE vendors
Prepare and implement scheduled system changes during off-hours/weekends for both Windows and Linux systems
Handle user requests related to Windows and Linux platforms
Perform system maintenance, patching, and updates across hybrid environments
Incident & Change Management
Manage production issues, attend Incident bridge calls with application & infrastructure teams
Escalate and liaise with engineering teams for complex troubleshooting issues
Collaborate with regional peers for change planning & implementation across global infrastructure
Handle production outages/incidents in line with ITIL practices for both Windows and Linux environments
Cross-Platform Integration
Ensure seamless integration between Windows and Linux environments
Support hybrid cloud and on-premises infrastructure requirements
Maintain documentation for both Windows and Linux system configurations and procedures
Skills, experience, qualifications and knowledge required:
Overall Experience
3-8 years of combined experience in Windows Server 2016/2019/2022 Administration and Red Hat Linux administration
Proven track record in enterprise-level system administration across hybrid environments
Windows Administration Skills
Good working experience & hands-on knowledge of Windows Server environments
Windows Server Failover Clustering (WSFC) experience
Active Directory: Domain controller management, DNS, DHCP administration
IIS Administration: Web server configuration and troubleshooting
Windows Updates: WSUS management and patch deployment strategies
Backup & Recovery: Windows Server Backup, snapshot management experience
Security: Windows Defender, firewall configuration, certificate management
Basic understanding for regular tasks automation using PowerShell, Group Policy, and SCCM
Red Hat Linux Administration Skills
Strong hands-on experience with Red Hat Enterprise Linux (RHEL 7/8/9)
Linux system installation, configuration, and maintenance
Package management using YUM/DNF and RPM
User and group management, file permissions, and security hardening
Linux networking configuration (TCP/IP, routing, firewall management)
Shell scripting (Bash) and automation for routine administrative tasks
System monitoring and performance tuning using native Linux tools
Log file analysis and troubleshooting using system logs
Linux backup and recovery procedures
Basic understanding of containerization technologies (Docker, Podman)
Experience with Linux security tools and SELinux configuration
Virtualization & Infrastructure
Experience with VMware vSphere and Hyper-V virtualization (2-3 years)
Basic storage & VM datastore knowledge (SAN, NAS, iSCSI)
Working experience with large-scale server environments across Windows and Linux platforms
Troubleshoot and resolve OS & server level issues in both Windows and Linux environments
Hardware & Additional Skills
Experience with Cisco and HPE servers is an added advantage
Understanding of cross-platform integration and interoperability
Excellent English written, verbal, and presentation skills
Nomura Competencies
Explore Insights & Vision
Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
Making Strategic Decisions
Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
Inspire Entrepreneurship in People
Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
Elevate Organizational Capability
Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
Inclusion
Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).
*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired in the U.S., employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.
Nomura is an Equal Opportunity Employer
Related keywords
Windows Server 2022RHELVMwareHyper-VActive DirectoryDNSDHCPIISWSUSPowerShellSCCMBashDockerPodmanSELinuxSAN
Nomura is a financial services group with an integrated global network. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking), and Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership.
Offices: 1-9-1 Nihonbashi, Chuo-ku, Tokyo, 103-8645, JP · 8 Finance St, Central & Western, Hong Kong, HK · 309 W 49th St, New York, NY 10019, US · Otemachi 2-2-2, Chiyoda-ku, Tokyo 100-0004, JP