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Skills: Customer Service, Communication Skills, Organization Skills, Attention To Detail, Adaptability
Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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Oklahoma City, Oklahoma, United States · On-site
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The Greeter welcomes customers, provides store information, and promotes membership programs to ensure a positive guest experience. They are also responsible for checking in merchandise for returns and managing vendor visitor logs.
Candidates must have a high school diploma or equivalent and previous experience in a customer service environment. The role requires the ability to stand for long periods and lift up to 50 pounds occasionally.
POSITION SUMMARY: The Greeter performs various Customer Service activities, to include greeting all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers, distributing promotional materials, and other front-end tasking to support business needs. Greeters are expected to smile and be friendly and outgoing with every guest. They will provide an over the top customer service experience for every guest, ensuring that our customers feel welcomed and appreciated.
ESSENTIAL FUNCTIONS:
Greets all customers as they enter the store in a friendly and outgoing manner.
Actively promoting programs including but not limited to CLUB Membership (US only), VOC and In-Store Pickup.
Modeling our brand standard for customer service by presenting a professional image by adhering to our dress code with a green logo shirt for Bass Pro Shops or tan logo shirt for Cabela’s, name badge visible, appropriate apparel/footwear that meets dress code guidelines, a smile, eye contact, and welcoming body language.
Checks in all customers’ merchandise for return.
Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
Remains aware of all “Special events” in the store and informs customers of details of events, sales, or promotions. Additionally, will provide customers with promotional materials to support special events.
Ensures entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters.
Assists facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check-in per company SOP. Please note, however, that Greeters themselves should never accept, possess, or handle a firearm while performing their job duties.
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
KNOWLEDGE, SKILLS, AND ABILITY:
Excellent organization skills and attention to details.
Experience in a customer service environment.
Excellent verbal and written communication skills.
Adaptability to new processes and procedures.
Excellent self-motivation and initiative while unsupervised.
TRAVEL REQUIREMENTS:
PHYSICAL REQUIREMENTS:
Regularly walks and stands
Occasionally performs computer work and lifts up to 50 pounds
Seldom to never sits
Constantly communicate with others to exchange information
Constantly repeat motions that may include the wrists, hands and/or fingers.
Occasionally work in low or high temperatures
Occasionally work in outdoor elements such as precipitation and wind.
Occasionally work in noisy environments
Light work that includes constantly moving and lifting objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
INDEPENDENT JUDGEMENT:
Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Part Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].
Inspiring everyone to love, enjoy and conserve the great outdoors.
Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today we provide customers with premier destination retail in more than 150 locations across North America. In 2017 Bass Pro Shops acquired Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Guided by the visionary leadership of our founder and CEO Johnny Morris, Bass Pro Shops is making a significant impact in on the future of conservation and the communities we serve. More than 40 years after Johnny began helping people connect with nature through a tiny bait shop, our conservation mission is to inspire people to enjoy, love and conserve the great outdoors. Beyond retail, Bass Pro Shops also operates White River Marine Group, the world’s largest manufacturer of boats, plus award-winning resorts and nature destinations including Big Cedar Lodge, America’s Premier Wilderness Resort. Our passion for connecting people to nature extends to our CLUB program where customers earn points toward free gear and experiences, and a series of not-for-profit conservation attractions.
Offices: 2500 E Kearney, Springfield, MO 65898, US
