Job Description: POSITION SUMMARY The Team Member Relations Representative - Bilingual plays a critical role in supporting team member relations across the organization by providing guidance, coaching, and support to bot…
Skills: Bilingual English and Spanish, Employee Relations, Workplace Investigations, Conflict Resolution, Coaching
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and o…
Skills: Interior design, Consultation, Event planning, Space planning, Drafting
The Oak Brook Park District is seeking positive and enthusiastic swim instructors to join our aquatics team! This part-time position is ideal for individuals who enjoy working with children and making a positive impact i…
Skills: Swimming, Instruction, Safety awareness, Child development, Communication
Position Summary The Massage Therapist provides various massage therapy services and treatments that compliments fitness programs, improves overall sense of well-being, and enhances the guest’s fitness experience while l…
Skills: Massage therapy, Body analysis, Client relationship management, Product sales, Customer service
Enterprise Mobility
Automotive Detailer - Car Washer - Westmont- Full Time
Oak Brook, Illinois, United States · On-site
Entry level
Overview Enterprise Mobility is seeking a responsible, dedicated person to join our team as a Full Time Automotive Detailer. The starting rate of pay is $16.50 / hour based on a 40-hour workweek and is located at 540 Nor…
Skills: Vehicle detailing, Sanitization, Vehicle inspection, Customer service, Time management
About Us: Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and ope…
E-Commerce Department Merchandise Manager (On-Site)
Oak Brook, Illinois, United States · On-site
$158k–$206k/yr
Senior+
About This Role As the E-Commerce Department Merchandise Manager, you will lead online assortment strategy, development, and execution for assigned product categories across business to consumer and business to business …
Retail Commission Sales Associate - Fine Jewelry, Oak Brook Center - Full Time
Oak Brook, Illinois, United States · On-site
$15/hr–$20/hr
Entry level$5.0B raised
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
The Sales Support Representative is an essential function managing vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial deductions. Sales Support must possess…
Skills: Vendor management, Order accuracy, Pricing, Communication, Interpersonal skills
Urgent! Hindi-Speaking Caregiver | Oak Brook & Burr Ridge
Oak Brook, Illinois, United States · On-site
Entry level
Hindi-Speaking Caregiver | Oak Brook & Burr Ridge Are you a Hindi-speaking caregiver looking for a flexible part-time opportunity? Join Open Arms Solutions and provide compassionate, one-on-one care to clients who benefi…
Skills: Hindi language, English language, Personal care, Bathing, Dressing
Genesis Orthopedics & Sports Medicine
Staff Occupational Therapist St. Charles
Oak Brook, Illinois, United States · On-site
$78k–$110k/yr
Mid level
Who should apply: Genesis Orthopedics & Sports Medicine is looking for a talented Occupational Therapist to help expand our outpatient orthopedic PT and OT practice in conjunction with our thriving orthopedic surgery pra…
Skills: Occupational therapy, Hand therapy, Orthopedic care, Rehabilitation protocols, Patient charting
General Purpose: We are excited to announce the exceptional career opportunity of General Manager at our Oak Brook, IL location at 3041 Butterfield Road. The General Manager oversees all aspects of the Golfzon Social hos…
Skills: Hospitality management, F&B operations, Staffing and scheduling, Menu planning, Customer service
Williams-Sonoma, Inc.
Holiday Seasonal Associate, Oakbrook- Williams Sonoma
Oak Brook, Illinois, United States · On-site
Entry level$4M raised
Holiday Seasonal Associate About the Role Join Williams-Sonoma this holiday season and help create an inspiring shopping experience for customers preparing to celebrate life's special moments at home. As a Holiday Season…
Skills: Customer service, Point-of-sale (POS) operation, Inventory management, Merchandising, Communication
Financial Professional-Retirement Benefits Group - IL, Oak Brook (5224)
Oak Brook, Illinois, United States · On-site
Entry level
**Join Equitable Advisors: A Pathway to Possibilities and Positive Impact** Are you ready to make a real difference in people's lives while carving out your unique career path? At Equitable Advisors, a leader in the weal…
Skills: Client engagement, Financial consultation, Data analysis, Communication skills, Interpersonal skills
We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by li…
Skills: Nursing, Piercing, Customer service, Clinical care, Infection control
Job Description The ideal Full Service Server is self-motivated and committed to providing outstanding customer service every day. A day in the life… Be knowledgeable and enthusiastic about the restaurant's menu and prod…
Skills: Customer Service, Menu Knowledge, Upselling, Communication, Financial Transactions
Salary Range $17.90 - $22.39* Job Description: WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit …
Job Description The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and grow a customer following, both digitally and in-store. A day in the life… Set and achieve sales goals, f…
Skills: Sales, Customer service, Fashion styling, Digital selling, Social media
174 - Oakbrook Center - Oak Brook, IL Who Are We? Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a plac…
Skills: Customer Service, Sales, Merchandising, Inventory Management, Point-of-sale Systems
Job Description The ideal Lingerie Salesperson is passionate about fashion, fit and styling, understanding how these elements enhance customer confidence and comfort. They excel in building a loyal customer base through …
Skills: Bra Fitting, Fashion Styling, Customer Service, Sales, Digital Sales
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$65k–$80k/yr
Full-time
bachelor degree, professional certificate
Discretionary Bonus Program, Monthly Technology Reimbursement, Quarterly Portillo's Gift Cards, Medical Insurance, Dental Insurance, Vision Insurance
Posted 13d ago
~40 hrs/week
Responsibilities
The role involves managing team member relations by conducting internal investigations and providing guidance to managers and staff to ensure a compliant work environment. It serves as a liaison between operations, legal, and people teams to resolve complaints and apply company policies consistently.
Requirements
Requires at least three years of experience in HR or employee relations and bilingual fluency in English and Spanish. A bachelor's degree in Business or Human Resources is preferred along with knowledge of multi-state employment laws.
Full job description
Job Description:
POSITION SUMMARY
The Team Member Relations Representative - Bilingual plays a critical role in supporting team member relations across the organization by providing guidance, coaching, and support to both Team Members and Managers to foster a respectful, compliant, and productive work environment.
**This role requires fluency in both English and Spanish to effectively support our diverse workforce.
Serving as a liaison between Operations leadership, the People team, and Legal on team member relations matters, the Representative is responsible for reviewing and assessing concerns, determining whether matters require consultation or formal investigation, and overseeing internal investigations into Team Member complaints and disciplinary matters involving both Team Members and Managers. Working closely with Team Members and restaurant leadership, this role supports effective communication and consistent application of company policies, procedures, and legal requirements while working toward fair and equitable resolutions.
This is a hybrid position based at the Portillo’s Restaurant Support Center in Oakbrook, Illinois with on-site presence required Monday through Thursday.
CORE RESPONSIBILITIES
Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:
Family: Work together to make everyone feel at home, and we step up when someone needs help
Receive and review Team Member concerns through calls, emails, and reporting systems, completing Navex intake to determine whether matters require consultation or formal investigation
Provide guidance and coaching to Team Members and Managers when matters can be addressed through consultation, ensuring alignment with Company policies and procedures
Conduct fair and thorough investigations involving Team Members and Managers, documenting findings and recommendations clearly
Evaluate investigation findings and recommend resolutions that balance Team Member concerns, business needs, company policy, and legal compliance
Review investigation outcomes with Team Member Relations leadership to recommend and determine appropriate next steps
Obtain necessary documentation and supporting information, including reporting forms, witness statements, video, and electronic data
Ensure fair and consistent treatment of Team Members and leaders in all employment matters
Build strong working relationships with restaurant and field leadership to support consistent handling of team member relations matters
Conduct in-restaurant Team Member roundtables to gather feedback and support improvements to the workplace
Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness
Maintain accurate documentation of consultations and investigations within the Navex system
Ensure concerns submitted through various channels are properly documented and categorized
Apply knowledge of Company policies and employment laws when addressing concerns and investigations
Support development and improvement of investigation and resolution processes and procedures
Deliver training or guidance as needed to improve understanding of Company policies and expectations
Partner with Legal as needed on investigations
Maintain strict confidentiality when handling sensitive information
Share roundtable feedback with Team Member Relations leadership and restaurant leadership to support follow-up actions
Energy: We move with urgency and passion, while maintaining attention to detail
Proactively direct any benefits, leave, or accommodation matters to the appropriate partners for resolution
Provide insightful feedback regarding additional training needs, guided by Team Member and Manager complaints identified through Navex activity and relevant data, fostering continuous improvement and skill enhancement
Support cross-functional projects that improve compliance and Team Member experience
Fun: We entertain our guests, we connect authentically, and we make each other smile.
Provide coaching and training to restaurant leaders to strengthen Team Member relations capabilities
Demonstrate flexibility by readily accepting additional duties as assigned, showcasing adaptability and a steadfast commitment to team and organizational objectives
Perform any other tasks assigned, contributing proactively to the team's success and organizational needs.
Other duties as assigned
ORGANIZATION RELATIONSHIPS
This position, reporting directly to the Director of People and Diversity, takes on a pivotal role leading consultations with General Managers/Market Managers as a direct business partner. The Team Member Relations Representative actively engages with executive and senior leadership, collaborating with various stakeholders, including other People leaders, Legal, Operations, Payroll, Accounting/Finance, Marketing, and Information Technology.
REQUIRED QUALIFICATIONS
Minimum Educational Level/Certifications
Bachelor’s Degree in Business, Human Resources, or related field preferred
Minimum Work Experience, Qualifications, Knowledge, Skills, Abilities
Minimum three years of experience in employee relations or Human Resources
Bilingual fluency in English and Spanish required
Strong knowledge of multi-state employment laws and workplace investigation practices
Excellent verbal and written communication skills, with the ability to handle sensitive conversations effectively
Strong conflict resolution, coaching, and consulting skills
Demonstrated critical thinking and problem-solving ability in workplace situations
Ability to manage multiple investigations and priorities while meeting deadlines
Proficiency in Microsoft Office applications, including Word and Excel, with the ability to prepare reports and documentation
Ability to present information clearly to individuals and groups
Demonstrated ability to maintain confidentiality and exercise sound judgment
Travel Requirement
Travel required approximately 30% of the time, including occasional out-of-state travel
PREFERRED QUALIFICATIONS
Knowledge, Skills & Abilities
Experience presenting to small or mid-sized groups
Investigation Experience
Experience in facilitating training sessions and/or group discussions
Educational Level/Certifications
SHRM-CP, SHRM-SCP, PHR, or similar HR certification preferred
Association of Workplace Investigators (AWI) certification preferred
Work Experience and Qualification
Experience supporting multi-unit environments such as restaurant, retail, or hospitality operations
Experience supporting multi-state employers
Hot dog! The pay range for this role is $65,000 - $80,000 yearly. Your actual compensation will depend on experience, location, and/or additional skills you bring to the table.
This position is also served with:
Participation in a discretionary bonus program based on company and individual performance, among other ingredients
A monthly technology reimbursement
Quarterly Portillo’s gift cards
A bun-believable benefits package that includes medical, dental, and vision insurance along with paid time off, life insurance, and our 401(k) plan with a company match
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
We're hiring! 🌭America's favorite Chicago-style hot dogs, Italian beef sandwiches, burgers, salads, and chocolate cake.
Industry
Restaurants
Company size
5,001-10,000 employees
Founded
1963
Headquarters
Oak Brook, Illinois
LinkedIn followers
28,060
Total funding
$116M
Hot dog! Since 1963, Portillo’s has been serving unrivaled Chicago street food in nostalgic themed restaurants.
Get your buns ready for some delicious food! Will it be our classic Chicago-style hot dog or our legendary Italian beef sandwich with home-cooked sweet peppers? Perhaps you’re in the mood for one of our char-grilled burgers or a chopped salad. No matter what you order, finish your meal with a slice of our fresh-baked chocolate cake or a chocolate cake shake. There’s something for everyone at Portillo’s!
In 1963, Dick Portillo and his wife Sharon invested their life savings of $1,100 into a hot dog stand called “The Dog House” in Villa Park, IL. The Dog House didn’t have running water or a bathroom. Dick had to run garden hoses from a local business to get the water he needed. The menu was simple – hot dogs, tamales, fries and a coke, all for under 35 cents. Through Dick’s hard work and determination, the Dog House evolved into Portillo’s and has become what it is today.
Come and enjoy our legendary food served by the friendliest people in the business. Even better? Join our growing team!
Offices: 2001 Spring Rd, 400, Oak Brook, Illinois 60523, US
Hot DogsBurgersItalian BeefSaladsChopped SaladsRibsItalian SausageCombo Beef & SausageFrench FriesCheese Fries