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Full-time
Posted 20d ago
~40 hrs/week
Responsibilities
The Community Manager is responsible for fostering and growing an engaged player community by executing strategic plans and creating impactful digital content. They act as a bridge between players and the organization, communicating via social media and sharing actionable feedback with internal teams.
Requirements
Candidates need 2+ years of experience in community or social media management and proficiency with tools like Discord, Reddit, and Sprinklr. A strong passion for gaming and experience in live-service game environments is highly desired.
Full job description
Company Description
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!
Job Description
The Community Manager is responsible for fostering and growing an engaged player community through executing the community strategic plan created by their brand’s Community Developer. Responsibilities include communicating with players through social media channels, creating impactful community content to engage and inform, and driving player feedback within the organisation. Community Managers work closely with Community Development, Social Media, Production, and Marketing teams to drive player engagement, share actionable feedback, and strengthen the relationship between players and the brand.
Collaborate on defining and helping to execute the community strategic plan, driven by the Community Developer and broader brand team for your specific brand(s).
Create player-facing resources and engaging digital content
Interface with internal production resources to produce assets required to support content deliverables.
Help develop programs to identify key influencers and leverage these community members to help evangelize the brand and/or game for the community.
Assess and report on the community’s pulse, understand community concerns, and communicate community status to internal cross-functional partners.
Devise and manage contests and other events and facilitate the fulfillment of prize delivery when necessary.
Develop initiatives that encourage user-generated content and strengthen player loyalty.
Work closely with Community Developers, Social Media Managers, Marketing, Production, Customer Support, and Game Development teams to ensure alignment on priorities and messaging.
Qualifications
Be passionate about gaming, highly skilled in digital communication, and experienced in managing online communities across a variety of platforms. Possess a strong understanding of live-service games, social media trends, content creation, and community engagement best practices.
EXPERIENCE:
2+ years of experience in Community Management, Social Media Management, Customer Experience, or a related field.
Proven experience managing and moderating online communities in digital environments.
Experience using community and social media management tools, such as Discord, Reddit, Sprinklr, Hootsuite, Sprout Social, or similar platforms.
Strong knowledge of social media platforms, content trends, and community-building best practices, particularly on Discord, TikTok, Instagram, X, YouTube, and Twitch.
Excellent written and verbal communication skills, with the ability to adapt tone and messaging for different audiences.
Experience working in a fast-paced, cross-functional, and globally distributed environment.
PREFERRED QUALIFICATIONS
Experience within the video game, entertainment, or digital media industry.
Knowledge of live-service games and community lifecycle management.
Experience supporting influencer, creator, or ambassador programs.
Familiarity with video editing and multimedia content production.
Experience managing crisis communications or high-volume online communities.
Ubisoft is a global leader in gaming with teams across the world crafting original and memorable gaming experiences featuring brands such as Assassin’s Creed®, Brawlhalla®, For Honor®, Far Cry®, Tom Clancy’s Ghost Recon®, Just Dance®, Rabbids®, Tom Clancy’s Rainbow Six®, The Crew® and Tom Clancy’s The Division®.
We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
Offices: 2, Avenue Pasteur, Saint-Mandé, Île-de-France 94160, FR · Norra Stationsgatan 93, Stockholm, 113 64, SE · Ulica Balkanska 44, Belgrade, 11000, RS · 625 3rd St, San Francisco, CA 94107, US · 1 Fusionopolis Walk, Singapore, Singapore 138628, SG
Video GamesVideo Game DevelopmentVideo Game ProductionVideo Game MarketingVideo Game DesignLevel DesignProgrammingOnline ProgrammingTransmediaArt