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Entry level
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Senior
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$18/hr–$33/hr
Other
high school, bachelor degree
Posted 45d ago
~40 hrs/week
Responsibilities
The Restaurant General Manager provides overall leadership and supervision for a Taco Bell unit to ensure profitable and efficient operations. They are responsible for maintaining high standards of cleanliness, hospitality, and speed of service while managing costs and staff development.
Requirements
Candidates must be at least 18 years old with a high school diploma or GED and at least 6 months of supervisory experience. Open availability and the legal right to work in the United States are required.
Full job description
Job DetailsJob Location: 3569 Democrat, Memphis, TN - Memphis, TN 38118Salary Range: $18.00 - $33.17 HourlyPosition Summary: The Restaurant General Manager (RGM) provides overall leadership and direct supervision for operations of an individual Taco Bell Unit. They are accountable for the organized, efficient, and profitable operation of their restaurant by achieving and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The RGM directly performs hands on operational work as necessary to train employees, respond to guest service needs, or otherwise role model appropriate skills and behaviors in their restaurant.
Duties and Responsibilities
Ensures that cost categories including food cost, labor cost, cash and controllable expenses are controlled to company guidelines and budgeted levels. Works within their restaurant to produce positive sales growth by demonstrating improvement on 5 Bells, CORE, speed of service and food quality. Ensures adequate staffing levels are maintained for all days and day parts, to meet all scheduling requirements. Prepares and conducts crew member, shift manager, and assistant general manager performance appraisals. Performs the hiring process for a new crew members, shift leaders, and assistant general managers. Coaches and councils, all crew members and managers and are responsible for training and developing their team to expected certification and performance levels. • Maintain the restaurant cleanliness and organization, following all food service sanitation guidelines and regulations. Ensures compliance with all local, state, and federal laws pertaining to employment. Verifies the restaurant environment is safe for both employees and guests and takes corrective action when needed. Ensures that preventative maintenance procedures are followed for all equipment and facilities and report any needed repairs to the maintenance department and your area coach. Ensures excellent levels of guest service on all shifts and properly handles guests ’complaints to facilitate repeat business. Provides relevant and timely feedback to their area coach on operating results, specifically through the daily call procedure and weekly area meetings. Effectively manages turnover by practicing effective selection and training and by treating their people right and fostering a positive work environment. Preparing food as needed for guests and training purposes as well as handling the cash register and money when required
Your success will be measured based on the following:
Weekly/Period restaurant performance in sales, ICOS, labor, cash and controllable expenses 5 Bells, CORE, PRCs and Food Safety Audit results Period “3 Part P & L” results: Unit Staffing, STP 1&1 %, Annualized Turnover %, Average Weekly Mgmt. Hours, 5 Bells, CORE results, PRCs/10,000 Transactions, SOS Window Time, Food Safety Audits, YOY Net Sales Growth, Net Sales vs. Plan, Food Cost %, Drinks %, Paper %, Total COS %, Labor % vs. Plan, Overtime % vs. Plan, Cash +/- % of Sales, Controllable %vs. Plan, PAA % vs. Plan, Actual PAA
QualificationsKnowledge and Skill Requirements
Must be at least 18 years old or older. Strong preference for an internal promote from the AGM position who has completed all required learning zone training and certifications. High school diploma or GED is required, Undergraduate degree preferred Possess a minimum of 6 months in a supervisory role, preferably in a service-related business. Legal right to work in the United States. Have open availability and the ability to work flexible hours and all shifts as needed. Excellent oral and written communication skills. Strong planning, organizing, and follow-up skills. Excellent decision making and conflict resolution skills. Must enjoy working in a fast-paced environment and be flexible enough to deal with rapid change. Desire to develop their team and actively continue their own development. Must be able to manage time effectively and efficiently and reach objectives within specified timeframes.
The duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive
We are strategic thought partners that enable our brand teams to thrive in the communities they serve and achieve industry-leading growth and returns. Pacific Bells began in 1989 when two businessmen, Tom Cook and Dennis January, decided to go into partnership. Dennis had just opened his first Taco Bell restaurant in Tualatin, Oregon. Tom had begun his Taco Bell career years before as a fry cook and, at the time, held the position of Franchise Consultant with Taco Bell Corporation working with franchisees like Dennis. Tom was
passionate about Taco Bell and wanted to become a franchisee, so they agreed to work together on building a franchise. Since that first restaurant, the company has grown to more than 270 Taco Bell restaurants operating in several States and has a view toward continued growth. Yum!
Brands, Inc. owns Taco Bell Corporation, along with its sister companies KFC, Pizza Hut, and A&W.
We are very proud to be a part of Yum! Brands.
In 2008, Pacific Bells, Inc., through its affiliate company Pacific Wings, LLC, opened its first Buffalo Wild Wings Grill and Bar in Palmdale, CA. and, through partnership with another Buffalo Wild Wings franchisee, we now operate more than sixty-five Buffalo Wild Wings with more coming soon.
Offices: 600 Las Colinas Blvd E, Irving, Texas 75039, US · 111 W. 39th St., Vancouver, WA 98660, US