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VIKING GROUP
Customer Service Rep
Memphis, Tennessee, United States · On-site
Entry level
Job DetailsJob Location: TN Memphis - Memphis, TN 38118Position Type: Full TimeEducation Level: High School/GEDTravel Percentage: NoneJob Shift: FirstPRIMARY FUNCTION: Provide full customer account management regarding p…
Skills: Customer account management, Order processing, Quotation management, Conflict resolution, Data entry
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Full-time
bachelor degree
Posted 40d ago
~40 hrs/week
Responsibilities
The Launch Manager leads cross-functional operational readiness for introducing new or revised HVAC products into manufacturing. This includes coordinating material readiness, workforce planning, and equipment preparation to ensure smooth transitions to production.
Requirements
Requires a Bachelor's degree in Industrial Engineering, Manufacturing Engineering, or a related field with over 5 years of experience in new product introductions. Experience in HVAC or electro-mechanical production is preferred.
Full job description
Job Description:
The Launch Manager leads cross-functional operational readiness for introducing new or revised heating, ventilation, and air-conditioning products into manufacturing. This position ensures production capabilities, materials, staffing, equipment, quality processes, and facility needs are prepared to support a smooth transition from planning through start of production. The role coordinates detailed readiness activities, monitors risks, resolves issues, and provides data-driven insights on capacity and performance. The Launch Manager contributes to department objectives by ensuring that product launches meet targets for timing, cost, and quality.
Primary Duties
Leads cross-functional planning and execution activities to ensure full operational readiness for new product launches or major product changes.
Develops and maintains launch plans, schedules, stage gates, and readiness criteria to guide teams through planning, pilot builds, and production ramp.
Coordinates material readiness, workforce planning, equipment and tooling preparation, process validation, quality planning, and logistics flow design.
Identifies risks and issues, facilitates problem resolution, and drives corrective or recovery actions to maintain launch timelines.
Prepares capacity, performance, and readiness reporting to support decision-making and leadership communication.
Partners with engineering, operations, supply chain, quality, maintenance, and program management teams to achieve launch performance goals.
Ensures alignment between production needs, facility capabilities, and workforce availability during ramp-up.
Performs other duties as assigned.
Job Requirements
Education and Experience Requirements
Requires a Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, Supply Chain, Operations Management, or a related field; 5+ years of experience leading new product introductions or major operational changes in a manufacturing environment; or any combination of education and experience, which would provide an equivalent background.
Experience in heating, ventilation, and air-conditioning manufacturing or electro‑mechanical production preferred.
Knowledge, Skills, and Abilities
Strong project management and organizational skills, including planning, tracking, and risk management.
Ability to analyze operational data, assess capacity, and interpret production and quality performance.
Skilled in facilitating cross-functional collaboration and communicating with both shop-floor teams and leadership.
Working knowledge of manufacturing workflows, production processes, and continuous improvement methods.
Ability to develop standard operating procedures, readiness checklists, and documentation supporting production launch.
Proficiency with spreadsheets, visual reporting tools, and basic modeling techniques.
Essential Mental and Physical Functions:
Strong analytical thinking and problem-solving skills with the ability to synthesize complex information.
Ability to adjust priorities quickly and make decisions in a fast-paced environment.
Frequent movement throughout production areas, test environments, and warehouses.
Ability to observe manufacturing builds and conduct on-site assessments.
Extended desk and computer work required for planning, documentation, and reporting.
Work Environment:
Performs work across office, test, and manufacturing floor environments.
Regular presence near moving mechanical equipment and varying noise levels.
Exposure to temperature fluctuations, dust, and industrial conditions.
Compliance with safety policies and use of personal protective equipment as required.
Occasional evening, weekend, or off-shift work may be necessary to support critical production activities.
Occasional travel to suppliers or other facilities may be required.
Driving the industry forward through the design, manufacturing, and rigorous testing of premium HVAC equipment. We provide highly configurable solutions to meet customer-specific needs in commercial and industrial environments.
Offices: 2425 S. Yukon, Tulsa, Oklahoma 74107, US · 203 Gum Springs Road, Longview, Texas, US · 8500 NW River Park Dr, Parkville, Missouri, US · 3500 SW 21st Pl, Redmond, OR 97756, Redmond , OR 97756, US · 5106 Tradeport Dr, Memphis, Tennessee 38141, US
Semi Custom Heating and Air Conditioning EquipmentIndustrial DesignHeating, Ventilation, and Air Conditioning (HVAC)IndustrialIndustrial AutomationManufacturingEnergy Efficiency