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Part-time
Posted 57d ago
~40 hrs/week
Responsibilities
The representative is responsible for providing excellent service to members and guests while supporting membership sales and operations. They handle member concerns, maintain safety certifications, and assist with the annual Why It Matters Campaign.
Requirements
Candidates must be proficient in MS Office and able to pass Traction Rec training within 30 days of hire. Preferred qualifications include one or more years of customer service experience and a background in non-profit or YMCA environments.
Full job description
As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state.
At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.
NATURE AND SCOPE:
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area. Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff.
RESPONSIBILITIES (including, but not limited to):
Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
Welcome members as they enter and leave the YMCA.
Greet, engage, and/or tour prospective members and program participants.
Support membership operations through sale of memberships and program offerings.
Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
Directly handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues.
Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented.
Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
Achieve all required Traction Rec trainings as assigned. Apply and utilize Traction Rec according to established guidelines as assigned.
REQUIREMENTS:
Computer Proficiency with MS Office Suite
Must be able to pass the Traction Rec training within 30 days of hire
Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.
Maintain privacy requirements by not sharing personal information about members
High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff and volunteers
Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and general public.
PREFERRED REQUIRMENTS:
1+ years of experience in work relating to customer service, either paid or volunteer
Traction Rec experience helpful
Previous YMCA or non-profit experience
Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc.
Employment Requirement:
Ability to pass a pre-employment background check including Criminal Record check, Drug Screening, motor vehicle record (MVR) and reference check according to company policy.
Must be legally eligible to work in the US without current or future sponsorship.
This job posting is subject to change at any time.
The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we’re looking for like minded people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.
The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.
For more than 160 years, the YMCA of Metro Atlanta has been championing communities where everyone belongs.
Industry
Non-profit Organization Management
Company size
1,001-5,000 employees
Founded
1858
Headquarters
Atlanta, Georgia
LinkedIn followers
8,529
The YMCA of Metro Atlanta, a non-profit 501(c)(3) organization, is an association of volunteers, members and staff, open to and serving all, with programs and services that build spirit, mind, and body.
The organization is made up of people of all ages and from every walk of life working side by side to strengthen communities. Together we work to ensure everyone—regardless of gender, income, faith, sexual orientation or cultural background—has the opportunity to live life to its fullest. We share the values of caring, honesty, respect and responsibility—everything we do stems from it.
We know that the key to effectively nurturing the potential of children, improving the nation’s health and well-being and supporting our neighbors is a passionate, experienced and diverse array of staff, volunteers and members who value what everyone brings to the table. Working in communities across metro Atlanta makes strong diversity, equity, inclusion and belonging practices paramount for the Y.
We believe that to bring about meaningful change in individuals and communities, we must be focused and accountable. At the Y, we measure the success of our cause by how well we engage communities in our three areas of focus.
YOUTH DEVELOPMENT
Nurturing the potential of every child and teen.
HEALTHY LIVING
Improving the nation's health and well-being.
SOCIAL RESPONSIBILITY
Giving back and providing support to our neighbors.
Offices: 569 Martin Luther King Jr Dr, Atlanta, Georgia 30314, US
Healthy LivingAcademic AchievementEarly LearningCivic LeadershipCampAfterschoolYouth SportsYouth DevelopmentVolunteerismChild Care