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The Retail Store Manager oversees daily store operations, including inventory, merchandising, and financial audits while driving sales performance. They are responsible for recruiting, training, and coaching a high-performing team to ensure excellent customer service and goal achievement.
Requirements
Candidates must have 3–5 years of retail management experience, preferably in wireless or consumer electronics. Proficiency in Microsoft Office and the ability to work flexible hours, including evenings and weekends, are required.
Full job description
Retail Store Manager
Job Type: Full-time
Expected Hours: Approximately 40 hours per week
Work Location: Lubbock - West Loop, TX (In-person)
Overview:
Join one of the fastest-growing telecommunications companies in the country. We’re hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences.
This role is ideal for retail leaders with experience in wireless, broadband, or consumer electronics who thrive in fast-paced, high-volume environments. You’ll lead store performance, coach your team, and help customers find the best connectivity solutions for their needs.
Who We Are:
We are a rapidly expanding branded partner for Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect with the essential services above.
Key Responsibilities:
Sales & Product Knowledge
Must be able to oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance.
Must be able to upsell and cross-sell products to maximize sales opportunities.
Must be able to analyze performance data, identify trends and gaps, and act on growth opportunities.
Team & Organizational Success
Must be able to partner with marketing on local events, promotions, and seasonal campaigns.
Must be able to recruit, hire, train, and develop a high-performing sales team.
Must be able to build a collaborative, accountable, performance-driven culture focused on recognition and results.
Customer Experience
Must be able to maintain high customer satisfaction and NPS standards while resolving escalated customer concerns quickly and professionally.
Must be able to keep the team current on products, promotions, technology updates, and company expectations.
Must be able to ensure the team stays up to date on current products, promotions, and technology updates.
Must have 3–5 years of retail management experience in wireless, broadband, or consumer electronics.
Must have proven success driving sales, leading high-performing teams, using performance metrics, and reporting performance to district leadership.
Must have strong leadership, communication, coaching, analytical, and problem-solving skills, including experience handling escalated customer issues.
Must be proficient in Microsoft Office and have hands-on experience with POS systems.
Must have a high school diploma or GED; Associate or Bachelor’s degree preferred.
Must be eligible to work in the United States.
Must be willing to travel within a 35-mile radius.
Milestone Program – Recognition and rewards at every stage of your leadership journey.
Winners Circle – Annual all-expenses-paid trip for top performers.
#ZR
Related keywords
Retail Store ManagerTelecommunicationsWirelessBroadbandConsumer electronicsSalesInventoryMerchandisingFinancial oversightPerformance metricsCustomer experienceNPSRecruitmentCoachingMicrosoft OfficeFiber-powered Internet
Red Lion Mobility is a leading authorized Optimum partner specializing in providing high-speed internet, mobile, and home entertainment services. We are rapidly expanding across New York and Connecticut, with multiple retail locations in Long Island, Brooklyn, and the Bronx.