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$30/hr–$33/hr
Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Flexible Spending Account, Employee Assistance Program
Posted 20d ago
~40 hrs/week
Responsibilities
Responsible for boutique operational support, including administration, inventory control, and logistics management. The role involves ensuring compliance with brand policies and collaborating with the sales team to enhance clienteling and brand reputation.
Requirements
Requires at least 2 years of experience in operations within the luxury watch or high-value product sector. A college degree is preferred, along with strong computer skills and a commitment to working retail hours including weekends.
Full job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Role Overview
Vacheron Constantin is looking for aBoutique Operations Supervisor to join its Las Vegas team. As an Operations Supervisor, your mission will be to be responsible for boutique operational support. You will assist and report to the Director to ensure efficiency of administration, inventory, operations and logistics, while collaborating the sales team.
Responsibilities:
Boutique performance and operations management
Partner with management to support overall operations of boutique, as needed
Monitor daily financial aspects of boutique sales: ensure daily transactions and proper paperwork are submitted to Corporate Offices on time and with accuracy
Daily set up and break down of boutique for opening/closing as needed
Ensure efficient administrative opening and closing of the boutique
Oversee inventory control process to prevent stock losses and ensure integrity and quality of stock
Manage all functions of Operations in line with the Maison’s Policy and Procedures
Manage boutique operations in accordance with Brand and group compliance policies
Ensure effective and flawless compliance audit and present an action plan follow up post audit
Maintain strong partnership with Richemont local Finance, Audit & Security teams, while maintaining all guidelines and expectations
Assist with special projects, as needed
Business development:
Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors
Clienteling:
In collaboration with the boutique team, participate to all CRM and clienteling initiatives
Lead by example, monitor clienteling activities and share best practices with the team to recruit new clients and prospects and develop individual relationships (i.e. appointment booking process, data accuracy, clienteling tools and reportings…)
Represent Brand identity - Act as a Maison ambassador
Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
Ensure image and operational standards accordingly to VAC guidelines (i.e. ordering and restocking
Ensure image and operational standards accordingly to VAC guidelines (music, scent, flowers, boutique cleaningness,…)
Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager
Adhere with Passion to the values and rituals of presentation established by the Maison
Team collaboration
Develop a positive, trusting relationship with the team
Partner with management to identify training needs and coaching opportunities
Ensure proper understanding and execution of all brand guidelines and procedures among the team
Qualifications
Education:
College degree preferred
Required experience:
2+ years previous experience in operations, within watches or high-value luxury products
Technical skills / abilities:
Strong understanding of Customer Service needs and customer priorities
Excellent computer skills
SAP exposure is a plus
Personal skills
Excellent interpersonal and communication skills are required
Organized, curious, enthusiast and solution driven
Strong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
Self-starter with team-player approach
Must be available to work retail hours including nights and weekends
Salary: $30 to $33 per hour
Salary will be negotiated based on relevant skills and experience.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold.
Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati.
Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.
Offices: Via Brisa, 5, Milan, Lombardy 20123, IT
High jewelrySilverJewelryBespoke jewelry creationsand WatchesJewelry