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Part-time
professional certificate
Access to nationally recognised courses, Discounted SIA and First Aid training, Auto Enrolment Pension, Stream pay as you earn, Cycle to Work Scheme, Full uniform provided
Posted 21d ago
~40 hrs/week
Responsibilities
The Relief Security Officer will conduct regular patrols, monitor access control, and respond to incidents to ensure the safety and security of the development. They will also provide exceptional customer service to residents, visitors, and staff while maintaining accurate incident logs.
Requirements
Candidates must hold a valid frontline SIA Door Supervisor or Security Guarding licence and have a full 5-year checkable employment history. Previous security experience in retail, corporate, or residential environments is required, along with excellent communication and conflict resolution skills.
Full job description
Job Role: Relief
Security Officer
Working
Hours: Zero Hours
Pay: £14.80
per hour
Location: The Elephant, Elephant & Castle, London
Overview
Join the team protecting one of
London's newest and most exciting destinations.
Anchor Group Services is recruiting
Relief Security Officers for The Elephant, a landmark mixed-use development at
the heart of Elephant & Castle. Bringing together retail, residential and
public spaces, The Elephant is set to become a vibrant destination where
residents, visitors, retailers and communities come together.
This is a unique opportunity to join a
flagship London mobilisation from day one, helping to establish standards,
culture and service excellence across a brand-new development. As a Relief
Security Officer, you will play a key role in creating a safe, secure and
welcoming environment whilst delivering exceptional customer service to
everyone who visits, lives or works at The Elephant.
If you're professional, proactive and
take pride in making a difference every day, we'd love to hear from you.
About the Role
As a Relief Security Officer, you'll
be at the forefront of safety and customer service across this exciting new
destination. Working across retail, residential and public spaces, you'll carry
out patrols, respond to incidents, support visitors and residents, and help
maintain a safe and welcoming environment for everyone who visits The Elephant.
In this role, you will
be required to support the security team by being flexible and reliable to
cover shifts as required, including working a
variety of shifts and hours to meet operational needs.
Duties Include:
Provide flexible cover during periods of holiday,
sickness and absence, ensuring service standards are maintained at all
times.
Protect people, property and assets in
accordance with site procedures and Assignment Instructions.
Conduct regular patrols across retail,
residential and public areas, identifying and reporting any security or safety
concerns.
Provide a visible, professional and
reassuring presence for residents, visitors, retailers and contractors.
Respond promptly and effectively to
incidents, emergencies and requests for assistance.
Monitor access control, challenge
unauthorised persons and ensure site security procedures are followed.
Manage and de-escalate incidents
involving anti-social behaviour, suspicious activity or conflict.
Operate CCTV systems and other
security equipment where authorised.
Complete accurate incident reports,
occurrence logs and electronic records.
Support planned events, community
activities and promotional initiatives across the development.
Liaise professionally with emergency
services, local authorities and other stakeholders when required.
Deliver excellent customer service by
assisting visitors and providing information where needed.
Maintain
issued equipment, radios and uniform standards whilst promoting professionalism
at all times.
Requirements
Essential: Valid
frontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
Flexible to provide shift cover as and when
required.
Full 5-year checkable employment history.
Previous security experience within retail,
corporate, residential or public-facing environments.
Excellent communication skills, both written and
verbal.
Customer service experience and confidence
handling conflict professionally.
Ability to remain calm and professional under
pressure.
Strong observational and problem-solving skills.
Flexible approach to shift work including weekends
and bank holidays.
Professional
appearance and high personal standards.
Benefits
Access to a range of nationally recognised courses
to help further your career via the Anchor Academy.
Access to SIA and First Aid training at discounted
rates, with financial support available.
Auto Enrolment Pension (if earnings reach the
minimum requirement for auto-enrolment).
Stream – access to pay as you earn it.
Cycle to Work Scheme Available.
Full uniform provided.
Free Employee Assistance Programme 24/7 including
access to counselling.
Hospital Saturday Fund.
Reward and Recognition Awards.
Opportunity to join a flagship London mobilisation
project from day one.
What’s Next?
If you are a flexible and professional Security
Officer looking to join one of London’s most exciting new developments, APPLY
NOW and a member of our team will be in touch.
Other companies may call this role: Relief
Security Officer, Security Officer, Security Guard, Security Operative, Retail
Security Officer, Residential Security Officer, Mobile Security Officer,
Response Officer, SIA Security Officer.
Within
commuting distance of: Elephant & Castle, Southwark, Borough, London
Bridge, Waterloo, Bermondsey, Kennington, Lambeth, Peckham, Camberwell,
Brixton, Deptford, New Cross, Greenwich, Lewisham, Croydon and Central London.
Outsourced solutions for your business. Specialising in security, cleaning, property maintenance & car park management.
Industry
Facilities Services
Company size
501-1,000 employees
Founded
1990
Headquarters
Chester
LinkedIn followers
2,945
Anchor Group Services provide a diverse portfolio of services from cleaning to reliable security services to non-core activities. Our quality of service is what keeps our customers happy. Our dedicated team at Anchor listen and work very closely with our customers, we specialise in tailoring our services to meet customer’s needs. We take the stress away, freeing up valuable time.
We supply services for Cleaning, Static and Mobile security, CCTV monitoring, Key Holding, Locking and unlocking of buildings, Accompanied visits, Emergency boarding up, Locksmith, Car park management, Waste recovery and environmental solutions, Washroom services, Fire teams and Concierge services.
Whether you're looking for a one-off service, a consultancy contract or a total support solution, you can rely on Anchor Group Services to deliver. With over twenty years of experience we have a depth of knowledge and understanding within the support services sector. Shouldn’t you have Anchor on your side?
Offices: Chester, GB
Car Park ManagementRetail & Commercial CleaningSecurity Guarding & PatrolsProperty Servicesand cleaning servicesParkingSecurityProperty Management