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Greater London, England, United Kingdom • On-site
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The Deputy Operations Manager oversees daily store operations, including stock flow, cash desk standards, and store systems to ensure efficiency. They also support the leadership team in developing staff, maintaining safety standards, and delivering an exceptional customer service experience.
Candidates must have prior experience in a retail operations, supervisory, or management role with strong organizational and communication skills. A proactive mindset, proficiency in retail systems, and the ability to handle fast-paced environments are essential for this position.
Reporting to: Operations Department Manager / Department Manager / General Manager
We are looking for an organised, proactive and people-focused Operations Deputy Manager to support our store leadership team in delivering exceptional operational standards across both back and front of house.
In this role, you will help ensure the store runs efficiently by overseeing stock flow, operational processes, cash desk standards, store systems and team support. You will play a key part in creating a safe, organised and customer-ready environment while supporting and developing colleagues to achieve operational excellence.
This is an excellent opportunity for someone who thrives in a fast-paced retail environment, enjoys solving problems and is passionate about supporting people and processes.
Support smooth stock flow, including deliveries, replenishment, stockroom standards and ongoing organisation.
Support online processes including SINT, Store Mode and Click & Collect, ensuring all daily deadlines are met.
Assist with stock takes across departments, ensuring preparation and execution are completed accurately and efficiently.
Maintain store technology and systems, including POS/RFID, iPods, iPads and Bluebirds, providing troubleshooting support and team guidance where required.
Review operational reports and key performance indicators, supporting actions to improve efficiency and performance.
Support daily front-of-house operations, including fitting room organisation, queue management and cash desk coverage.
Assist with store supply ordering, ensuring appropriate stock levels are maintained within budget.
Support the management team in ensuring security and cash handling procedures are consistently followed.
Ensure cash desk standards are maintained across purchases, refunds, exchanges, transfers, faulty items and held products.
Open and close cash desks when required and support training for cashiers and managers.
Monitor cash discrepancies and escalate issues appropriately.
Support banking routines and follow up on incidents raised by the Loss Prevention team.
Manage and monitor change requests as required.
Promote company policies, the Code of Conduct and best practice through positive leadership and role modelling.
Support leaders in identifying talent and succession opportunities within the team.
Assist with development conversations, one-to-ones and development plans, helping colleagues reach their full potential.
Support the implementation of new operational processes and projects through effective training and coaching.
Ensure every customer receives a welcoming and high-quality service experience.
Resolve customer concerns confidently and professionally, particularly regarding returns and refunds.
Apply return policies consistently and fairly.
Maintain excellent housekeeping standards across the store.
Support the reporting and escalation of accidents, hazards and operational risks.
Follow safe working practices and comply with all Health & Safety requirements.
Experience working in a retail operations, supervisory or management role.
Strong organisational skills with excellent attention to detail.
Ability to prioritise effectively and remain calm in a fast-paced environment.
A reliable and consistent approach to processes, procedures and deadlines.
Strong communication and relationship-building skills.
Confidence in supporting and coaching others.
Emotionally intelligent with the ability to handle sensitive or challenging situations professionally.
A proactive, solutions-focused mindset with a willingness to learn and develop.
Confidence working with retail systems, operational reporting and numerical data.
Opportunity to develop your retail leadership career.
Ongoing training and development opportunities.
Collaborative and supportive team environment.
Dynamic and fast-paced retail setting where no two days are the same.
The chance to make a real impact on store performance, team development and customer experience.
Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home
What is Inditex? Inditex comprises seven brands: Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho and Zara Home. We sell in 213 markets through our online platforms and our over 5.800 stores. But… What is Inditex? We are the clothes you choose to wear, the products with which you decorate your home, or celebrate a special occasion. You choose us. We are decisive. We trust in the ability and instincts of our professional team. We have got to where we are today thanks to them and the hard work of those people who have shown us where we can improve. We reinvent ourselves, we correct our mistakes and we keep moving forward. We react. #morethanajob
Offices: Avda. de la Diputación s/n, Arteixo, A Coruña 15143, ES · Avenida da Diputacion, Arteixo, Galicia 15142, ES · Carretera de Barcelona, Cerdanyola del Valles, Catalonia 08290, ES · Calle Severo Ochoa, Elche, Valencian Community 03290, ES
