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$18/hr–$21/hr
Full-time
high school
Paid time off, Paid parental leave, Paid holidays, Medical insurance, Prescription drug insurance, Dental insurance
Posted 17d ago
~40 hrs/week
Responsibilities
The Estimator in Training learns to diagnose vehicle damage and prepare accurate repair estimates while maintaining high customer satisfaction. They coordinate with production teams and insurance adjusters to ensure efficient repair workflows and timely vehicle delivery.
Requirements
Candidates must have a high school diploma or GED and prior customer service experience. The role requires the ability to perform physical tasks like walking and kneeling, as well as obtaining I-CAR certification within the first year.
Full job description
Company: Gerber Collision & Glass
Great Teams Don’t Happen byAccident
Built with Intent. Driven by YOU.
At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
Ready to grow with a team that’s built for your success? Apply today.
Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description:
The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. Additionally, the Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Greets customer at repair drop off and builds rapport.
Maps damage with customer (previous, current loss, WOW opportunities).
Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One, along with arrival time, etc.
Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown.
Finalizes estimate using proper Repair Planning Template.
Works with repair team to make sure notations on windshield are correct and complete. Puts together final parts list.
Uses Promise Date Caculator to set promise date. Calls customer to review estimate and promise date.
Updates customer regularly (with frequency, according to standards determined by management).
Participates in and contributes to the regularly scheduled production meetings.
Calls customers whose cars will be completed the next day. Schedules with customer.
Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.
Education and/or Experience Required
High school diploma/GED required.
Prior customer service experience.
Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
Preferred: 4-6 years related work experience. Photo-imaging software experience preferred.
Required Skills/Abilities
Excellent communication skills.
Computer literate. Knowledge of Microsoft products is preferred.
Good decision-making ability and sound judgment.
Other Requirements
Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle’s damage.
Must possess clear vision in providing an accurate estimate of a vehicle’s damage.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services.
Offices: 1745 Ellice Ave, Unit C1, Winnipeg, Manitoba R3H 1A6, CA