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Job Description: Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland. In this r…
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Full-time
high school, professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Short-term Disability Coverage, Long-term Disability Coverage, Life Insurance
Posted 75d ago
~40 hrs/week
Responsibilities
Provide advanced Tier 2 and Tier 3 technical support for enterprise hardware, servers, and peripherals across customer sites. Perform hardware installations, conduct site surveys, and maintain secure IT infrastructure to support national security missions.
Requirements
Requires an active TS/SCI clearance with Polygraph and a DoD 8570 certification. Candidates must have 1-2 years of IT support experience and the physical ability to lift up to 50 pounds.
Full job description
Job Description:
Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland. In this role, you will provide advanced field support, hardware deployment, and infrastructure maintenance to ensure reliable enterprise IT operations supporting critical national security missions.
Working alongside a collaborative IT support team, you will deliver Tier 2 and Tier 3 technical support, perform hardware installations, conduct site surveys, and maintain enterprise infrastructure across customer locations. You'll collaborate with engineers, vendors, and business stakeholders to deliver reliable IT services while ensuring operational excellence and outstanding customer support.
As an IT Field Support Specialist, you'll have the opportunity to support enterprise technologies, work directly with customers, and contribute to secure, high-performing IT environments supporting mission success.
Work Schedule:
Duty Hours: Must be available to work an 8-hour shift between 6:00 AM and 6:00 PM, as determined by management.
Job Responsibilities:
Provide Tier 2 and Tier 3 technical support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
Troubleshoot, repair, test, and maintain enterprise hardware to maximize system availability and performance.
Conduct site surveys to assess existing configurations, infrastructure, and customer requirements.
Develop technical documentation, configuration diagrams, and records supporting system installations and infrastructure changes.
Analyze hardware requirements and prepare technical specifications for equipment procurement.
Develop installation schedules and support hardware deployment projects.
Prepare installation, testing, and project completion documentation.
Install, configure, and support computer hardware, peripherals, communications equipment, and associated cabling.
Build and install specialized interconnecting cables supporting unique hardware integrations.
Maintain government and vendor fiber optic modems, multiplexers, Ethernet infrastructure, fiber optic cabling, and telephone systems.
Train end users on the proper use and maintenance of installed hardware and equipment.
Utilize ticketing systems to document incidents, track work, and support IT service management processes.
Provide remote and onsite end-user technical support while resolving connectivity and hardware issues.
Collaborate with engineering teams, vendors, and business units to support infrastructure improvements and project success.
Minimum Requirements:
Active TS/SCI clearance with Polygraph required.
Current customer access required.
High school diploma or GED.
One (1) to two (2) years of relevant IT support experience.
DoD 8570 certification required.
Security+ certification preferred.
Experience installing, repairing, and troubleshooting computer hardware and peripherals.
Experience installing Microsoft Windows operating systems, software applications, antivirus software, and security patches.
Demonstrated ability to read, interpret, and apply technical manuals and schematics.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
Experience supporting Microsoft Windows 7 and Windows 10 operating systems.
Familiarity with Active Directory security and policies.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently while effectively managing multiple priorities.
Physical Requirements:
Must be able to drive a company vehicle.
Must be able to lift and move equipment weighing up to 50 pounds.
Position requires frequent lifting, carrying, pushing, pulling, bending, and other physical activities associated with field support operations.
Why Join Quevera?
Award-Winning Culture
Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.
Outstanding Benefits
We invest in our employees and their families through a highly competitive benefits package, including:
100% employer-paid medical coverage (optional plan)
Competitive options for Medical, Dental and Vision insurance
Employer-paid short-term and long-term disability coverage
Employer-paid life insurance
$5,000 annually for education, training, certifications, and professional development
Career advancement through our structured iQTouch Program
Up to 6% 401(k) match
Additional 4% profit-sharing contribution, at company discretion
At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.
Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1
Related keywords
TS/SCIPolygraphDoD 8570Security+Microsoft Windows 7Microsoft Windows 10Active DirectoryFiber OpticsMultiplexersEthernetHardware DeploymentIT Service ManagementTicketing SystemsEnterprise InfrastructureNational SecurityTechnical Manuals
Quevera provides custom software engineering services across the entire spectrum of the software development lifecycle. We have extensive experience in partnering with our customers to gain a comprehensive understanding of the business problems presented to federal agencies, local governments, financial institutions, health care organizations and educators.
Quevera is a company founded by a core group of technologists and business professionals who shared a revolutionary vision for how a software company could succeed while adhering to set of core values that governed its partnerships with its customers, employees and corporate partners.
With over a century of combined experience in the government, intelligence and corporate sectors, we have the experience and technical know-how knowledge to first listen, understand and deliver innovative products and services designed to reach the core problem for unique business problems.
Offices: 6711 Columbia Gateway Dr, Suite 400, Columbia, Maryland 21046, US
Consulting ServicesSystem AdministratorNetwork EngineeringDatabase AdministratorISSOISSEand Data AnalyticsSoftware EngineeringInformation TechnologyConsulting