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What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team …
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City of Syracuse, New York, United States · On-site
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Skills: Judgment, Mathematics, Multitasking, Inventory Control, Cash Control
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Guide residential customers in designing and installing smart home security and IoT solutions. Provide technical support, system activation, and customer education to ensure optimal home protection.
Requires a high school diploma, a valid driver's license with a clean record, and technical aptitude with connected technologies. Must be able to perform physical tasks including climbing and lifting 10+ pounds in varied conditions.
Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.
As a Smart Home Consultant, you’ll guide residential customers in designing a home setup that helps protect what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs. You will:
· Deliver in-home consultations and assessments
· Recommend smart home and security solutions based on customer goals
· Install and activate security hardware, cameras, IoT devices, and smart home products
· Integrate new products with the customer’s existing setup
· Troubleshoot and resolve technical questions
· Complete customer onboarding and product education
· Build long-term customer confidence through proactive support
· Identify upsell opportunities that strengthen home protection
Hourly Pay: $17.00
Earning Potential: With uncapped commissions, job-completion pay, quality bonuses, and referral incentives, Smart Home Consultants earn an average of $105,000 annually.
Training Pay: For your first three weeks, you’ll earn $320 per week as you complete hands-on training and learn the systems, tools, and technology that set you up for long-term success.
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.
ADT Inc., formerly The ADT Corporation, is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States. The corporate head office is located in Boca Raton, Florida.
Offices: Boca Raton, FL, US
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