Chattanooga, Tennessee, United States · On-site
$20/hr–$27/hr
HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to W…
Skills: Complaint Handling, Customer Advocacy, Root Cause Analysis, Written Communication, Verbal Communication
Chattanooga, Tennessee, United States · On-site
Responsibilities: • Set up and break down the bar, ensuring proper storage of liquor, fruit, and juices. • Prepare cocktails in accordance with Beverage Standards using proper measurements. • Accept and pr…
Skills: Bartending, Cocktail Preparation, Customer Service, Inventory Management, Communication Skills
Chattanooga, Tennessee, United States · On-site
Responsibilities: • Provide warm, attentive service to guests, ensuring satisfaction throughout their dining experience. • Maintain a calm and professional demeanor during high-volume periods or unusual events.…
Skills: Customer Service, Communication, Order Processing, Time Management, Teamwork
Chattanooga, Tennessee, United States · On-site
Responsibilities: • Provide warm, attentive service to guests, ensuring satisfaction throughout their dining experience. • Maintain a calm and professional demeanor during high-volume periods or unusual events.…
Skills: Customer Service, Communication, Order Processing, Time Management, Teamwork
Chattanooga, Tennessee, United States · On-site
Job Summary: The Medical Assistant Certified II is responsible for direct and indirect care of patients under the direction of an RN, LPN, physician, nurse practitioner or physician assistant. The Medical Assistant Certi…
Skills: Patient Care, Clinical Leadership, Patient Scheduling, Phlebotomy, Medical Coding
Chattanooga, Tennessee, United States · On-site
Job Summary: The Medical Assistant Certified II is responsible for direct and indirect care of patients under the direction of an RN, LPN, physician, nurse practitioner or physician assistant. The Medical Assistant Certi…
Skills: Patient Scheduling, Clinical Care, Phlebotomy, CPT Coding, DRG Coding
Chattanooga, Tennessee, United States · On-site
Sales Manager Be a Key Player in a Bold Transformation At DoubleTree, hospitality starts with a warm welcome—and right now, we are redefining what that welcome look like. We are seeking a motivated, relationship-driven S…
Skills: Group Sales, Catering Sales, Relationship Management, Contract Negotiation, RFP Management
Chattanooga, Tennessee, United States · Remote OK
Upstream Rehabilitation is looking for a RCM - Accounts Receivable (AR) Associate to join our team! RCM - Accounts Receivable (AR) Associate Location Type: Remote – Tennessee (Must Reside in the US) Build Your Career wit…
Skills: Revenue Cycle Management, Accounts Receivable, Medicare Insurance, Commercial Insurance, Microsoft Office Suite
Chattanooga, Tennessee, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Skills: Low-voltage Wiring, System Testing, Troubleshooting, Network Diagnostics, Customer Education
Chattanooga, Tennessee, United States · On-site
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer Service, Sales, Inventory Management, Automotive Knowledge, Communication
Chattanooga, Tennessee, United States · On-site
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Safe Driving, Customer Service, Automotive Parts Knowledge, Loading And Unloading, Communication
Chattanooga, Tennessee, United States · On-site
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Safe Driving, Customer Service, Automotive Parts Knowledge, Loading and Unloading, Communication
Chattanooga, Tennessee, United States · On-site
Job Summary: The Surgical Technologist is a specifically trained scrub technologist who, under the direction of a Registered Nurse, serves as a vital member of the OR team, responsible for direct and indirect care of the…
Skills: Surgical Scrubbing, Sterility Maintenance, Patient Care, Surgical Supply Management, Clinical Competency
Chattanooga, Tennessee, United States · On-site
Job Summary: A non-licensed healthcare provider employed by Erlanger Health Systems is responsible for direct and/or indirect care of patients. Education: Required: -High school diploma or GED or occupational diploma pai…
Skills: Patient Care, Clinical Observation, Communication, Basic Life Support, Patient Monitoring
Chattanooga, Tennessee, United States · On-site
Job Summary: The Surgical Technologist is a specifically trained scrub technologist who, under the direction of a Registered Nurse, serves as a vital member of the OR team, responsible for direct and indirect care of the…
Skills: Surgical Scrubbing, Sterility Maintenance, Patient Care, Surgical Supply Management, Clinical Competency
Chattanooga, Tennessee, United States · On-site
Job Summary: A non-licensed healthcare provider employed by Erlanger Health Systems is responsible for direct and/or indirect care of patients. Education: Required: -High school diploma or GED or occupational diploma pai…
Skills: Direct Patient Care, Indirect Patient Care, Patient Monitoring, Clinical Communication, Symptom Recognition
Chattanooga, Tennessee, United States · On-site
$41k–$43k/yr
The Testing Specialist supports the daily operations of the Center for Student Accessibility Testing Center, ensuring equitable access to exams for students approved for testing accommodations. This position works collab…
Skills: Exam Administration, Testing Accommodations, Logistics Coordination, Student Support, Communication
Chattanooga, Tennessee, United States · On-site
$23/hr–$34/hr
Where You’ll Work CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer…
Skills: Sterile Technique, Surgical Instrumentation, Human Anatomy, Pathophysiology, Specimen Handling
Chattanooga, Tennessee, United States · On-site
$30/hr–$45/hr
Where You’ll Work CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer…
Skills: Patient Assessment, Critical Thinking, Intravenous Therapy, Medication Administration, Patient Advocacy
Chattanooga, Tennessee, United States · On-site
Where You’ll Work CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer…
Skills: Patient Assessment, Critical Thinking, Intravenous Therapy, Medication Administration, Patient Monitoring
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Responsible for managing mid-level internal customer escalations by investigating root causes and providing detailed resolutions. The role involves extensive written reporting and collaborating across departments to improve the customer experience and prevent recurring issues.
Requires a college degree with 1 year of customer service experience or 5 years of complaint handling experience. Candidates must possess exceptional English communication skills and be proficient in Microsoft Office applications.
HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!
We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.
No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.
The Office of the President Tier I is responsible for addressing internal escalations, working in a highly responsive manner, proactively identifying the root cause and providing recommendations for resolution to prevent similar issues from reoccurring. The Tier 1 Customer Advocate will be the main contact for customers in reviewing escalations and working towards satisfactory resolutions.
Real-time insights received from customers via various surveying efforts will also be supported in the Customer Advocate role. Due to the nature of these channels it is imperative that timely responses are provided to the customers as well as key stakeholders in order to de-escalate highly visible commentary.
Thorough research, delivering timely and detailed responses to complaints and ensuring a quality, consistent and fair outcome to customers, is imperative. The role will require extensive written reporting, complaint analysis and summary templates to provide additional root cause and insight to the key business stakeholders in a manner that enhances the reputation of HomeServe. Exceptional written and verbal communication skills is a must, as is critical and creative thinking.
Essential Job Function |
% of Time on Function |
|
Responsible for all tasks associated with mid-level (internal escalation) complaint handling including receiving, investigating, resolving, replying. |
95% |
Intermittent Reporting responsibilities |
5% |
Total |
100% |
Internal applicants must not exceed a first warning (any category) or 4 points at time of application to be eligible.
Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
Hourly Range: $20.53 - $27.37 p/h
HomeServe USA is an equal opportunity employer.
To free our customers from the worry and inconvenience of emergency home repairs and installations
Finding the happy since 2003. HomeServe takes pride in putting people at the heart of everything we do. From our customers to our technicians to our employees, caring is at the core of our culture. That’s why for the past four years, we’ve been rated a “Great Place to Work” certified employer. At HomeServe, we strive to provide a workplace where our nearly 3,000 employees feel welcomed, acknowledged, heard, and respected. Our strong commitment to a formal Diversity and Inclusion strategy and through our HomeServe Cares Corporate Social Responsibility initiatives, HomeServe is committed to putting our employees, our customers, and our communities first. For over 20 years, HomeServe has been a leading provider of home repair solutions in North America providing home repair plans that help protect our customers’ budgets from the expense and inconvenience of water, sewer, electrical, plumbing, HVAC, and other home repair emergencies. We have helped to save our customers over one billion dollars in home repairs by providing affordable home repair coverage and exceptional, local repair service. HomeServe is a BBB Accredited Business that is dedicated to putting a smile on the faces of nearly 5 million customers across the U.S. and Canada. For more information about HomeServe, please visit us at www.homeserve.com. Connect with us: Facebook: @HomeServeUSA Twitter @HomeServeUSA Instagram: @homeserve_usa For B2B news and information, follow us on Twitter @HomeServeUSNews.
Offices: 45 Glover Ave, 6th Floor, Norwalk, Connecticut 06850, US · 7134 Lee Hwy, Chattanooga, Tennessee 37421, US · 4000 Town Center Blvd, Suite 400, Canonsburg, Pennsylvania 15317, US
