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$100k–$105k/yr
Full-time
high school, professional certificate
Posted 6d ago
~40 hrs/week
Responsibilities
The Branch Manager is responsible for leading a team to achieve sales, service, and customer retention goals while managing branch financial performance and P&L. They oversee daily operations, including recruiting, training, safety compliance, and resolving escalated customer issues.
Requirements
Candidates must have at least 5 years of experience in service industry or sales management, including P&L responsibility. A high school diploma or equivalent is required, along with a clean driving record and the ability to pass background and substance abuse checks.
Full job description
Description
Branch Manager - Pest Control
Purpose
Create and lead a highly effective team to achieve branch goals in sales, service, customer satisfaction, and cost control. The Area/Branch Manager ensures operational excellence by recruiting, developing, and motivating branch employees, executing strategic plans, and delivering exceptional customer experiences.
Key Contributions
Lead and develop branch teams to achieve sales, service, and customer retention objectives.
Drive branch sales performance through strategic planning, coaching, and execution.
Oversee recruiting, hiring, onboarding, and ongoing training for all branch employees.
Manage branch financial performance, including P&L, production targets, and inventory control.
Provide field leadership to ensure service quality, safety, and regulatory compliance.
Resolve escalated customer issues and ensure timely, effective resolution.
Partner with HR on employee relations, performance management, and attendance.
Ensure branch assets—including fleet, equipment, and tools—are safe, compliant, and operational.
Oversee payroll accuracy, expense management, and adherence to pricing and sales policies.
Ensure full compliance with state, federal, and company policies and procedures.
Coach and develop direct reports to build a strong succession pipeline.
Success Metrics
Consistently Meet weekly and monthly sales, route completion, and customer retention targets.
Resolve =95% of customer complaints and service issues within 48 hours.
Maintain =98% accuracy across all management workflows, documentation, accountability, and compliance reporting.
Maintain =97% first-time service resolution, =2% repeat services, zero repeat quality escalations, and =98% fleet and inventory readiness.
Achieve 96% safety rating score.
Growth Impact
Accelerates revenue capture by driving sales and reducing service gaps.
Protects compliance through accurate documentation, background checks, and adherence to hiring and safety standards.
Drives scalability by building efficient, repeatable processes for high-volume, field-based operations.
Strengthens culture and retention by ensuring hiring quality, responsiveness, and positive team engagement.
Capabilities & Strengths
Collaboration & Communication: Builds trust with team members and customers through clear, effective communication and partnership.
Problem-Solving & Decision-Making: Demonstrates sound judgment in resolving customer and operational issues, and adapts to changing priorities.
Leadership & Cultural Alignment: Provides in-the-field leadership, models company values, and fosters a culture of safety, compliance, and excellence.
Requirements
Required Qualifications
High School diploma or equivalent with 5 years of proven driving experience.
Minimum of 5 years’ experience in service industry and/or sales management, P&L Management.
Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.
Preferred Qualifications
General Household Pest and Rodent Control License or Pest Control Operator Certification.
Experience in multi-state, high-growth, or field-based environments.
Advanced knowledge of pest control industry practices, safety, and compliance.
Become part of CERTUS.
Considering Selling Your Pest Control Business?
Industry
Consumer Services
Company size
501-1,000 employees
Founded
2019
Headquarters
Tampa, Florida
LinkedIn followers
2,800
At CERTUS, we’re more than a pest control company, we’re a company that acquires and empowers pest control businesses. While we operate in the pest control industry, our mission goes far beyond the services we offer. CERTUS is built on a foundation of putting people first, doing the right thing, and always striving for excellence.
Founded in 2019, CERTUS combines decades of industry experience with fresh thinking to create a new standard in pest control. Our approach isn’t just about better pest management methods — it’s about reimagining how a pest control company can operate. From our commitment to our team members and partners to our dedication to innovation and growth, CERTUS is leading the way.
Our vision is ambitious: to become a Top 10 PCT company within the next few years. To achieve this, we are actively seeking partnerships with the most experienced pest control companies who share our values and drive for success.
If you’re ready to join a company that’s transforming the industry, we’d love to hear from you.
Contact Us: [email protected]