Gilbert, Arizona, United States · On-site
$20/hr–$23/hr
Description POSITION SUMMARY The Patient Care Coordinator (PCC) provides exceptional customer service and support our client’s recovery and the financial goals of the company through schedule optimization and promotion o…
Skills: Customer Service, Schedule Optimization, Medical Billing, Insurance Verification, Microsoft Office
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The Patient Care Coordinator manages schedule optimization to maximize appointments and reduce cancellations while providing exceptional customer service to patients. They are also responsible for collecting co-payments, deductibles, and promoting cash-based products and services.
Candidates must have a high school diploma and proficiency in Microsoft Office, with a strong track record in customer service. Knowledge of Medicare, Medicaid, and insurance terminology is required, and healthcare front desk experience is preferred.
Description
The Patient Care Coordinator (PCC) provides exceptional customer service and support our client’s recovery and the financial goals of the company through schedule optimization and promotion of cash-based products and services.
Self-starter. Consistently meets job expectations without needing reminders. Proactively finds solutions or seeks assistance when necessary. Continuously looks for ways to enhance patient outcomes and experiences.
Communication
Actively listens. Shares information clearly and collaboratively. Shares thoughts and concerns with respect and empathy, fostering an environment where every team member feels heard and valued. Being transparent and clear with feedback.
Continuously seeking growth and development opportunities. Staying current with industry advancements. Embracing feedback. Applying new insights to enhance patient care and team performance. Values curiosity, adaptability, and a commitment to excellence.
Offers constructive feedback. Avoids disparaging remarks. Contributes to the team and works collaboratively with others.
Individuals committed to working and learning together, showing kindness and support. Fostering a positive atmosphere that promotes team growth, community, and friendship.
Schedule management à Supports the clinical and financial goals of the practice by optimizing facilitating operations through maximizing the number of schedule appointments and reducing cancellations and no shows. Specific include the following:
Financial – Responsible timely receipt of patient deductibles, co-payments, and fees for cash services. Additionally, promotes the sale of products (NMES units, Heart Rate monitors, etc) and services (wellness packages, out of network clients, uninsured clients).
Requirements
Advanced Neurologic Rehabilitation (ANR) is a specialized outpatient therapy provider dedicated to helping individuals with neurologic conditions regain independence, restore function, and reclaim their quality of life. Our multidisciplinary team of physical therapists, occupational therapists, and speech-language pathologists delivers evidence-based care for individuals recovering from conditions such as stroke, Parkinson’s disease, traumatic brain injury, multiple sclerosis, vestibular disorders, and other complex neurologic diagnoses. At ANR, we believe exceptional outcomes begin with exceptional clinicians. Our team includes highly trained specialists committed to continuous learning and the application of the most advanced rehabilitation techniques available. Guided by our core values — Excellence with Every Visit, Service Above Self, Restoring Hope, Initiative, Communication, Life-Long Learning, Loyalty, and Good Vibes — we strive to create an environment where patients feel supported and clinicians are empowered to do their best work. As we continue to grow, our mission remains simple: Deliver world-class neurologic rehabilitation while restoring hope and improving lives throughout the communities we serve.
Offices: 3160 N. Arizona Avenue, Chandler, AZ 85225, US · 3961 E Guadalupe Rd, Suite 1, Gilbert, Arizona 85234, US · 10601 N Frank Lloyd Wright Blvd, Scottsdale, Arizona 85259, US
Advanced Neurologic Rehabilitation (ANR) is a specialized outpatient therapy provider dedicated to helping individuals with neurologic conditions regain independence, restore function, and reclaim their quality of life. Our multidisciplinary team of physical therapists, occupational therapists, and speech-language pathologists delivers evidence-based care for individuals recovering from conditions such as stroke, Parkinson’s disease, traumatic brain injury, multiple sclerosis, vestibular disorders, and other complex neurologic diagnoses. At ANR, we believe exceptional outcomes begin with exceptional clinicians. Our team includes highly trained specialists committed to continuous learning and the application of the most advanced rehabilitation techniques available. Guided by our core values — Excellence with Every Visit, Service Above Self, Restoring Hope, Initiative, Communication, Life-Long Learning, Loyalty, and Good Vibes — we strive to create an environment where patients feel supported and clinicians are empowered to do their best work. As we continue to grow, our mission remains simple: Deliver world-class neurologic rehabilitation while restoring hope and improving lives throughout the communities we serve.
Offices: 3160 N. Arizona Avenue, Chandler, AZ 85225, US · 3961 E Guadalupe Rd, Suite 1, Gilbert, Arizona 85234, US · 10601 N Frank Lloyd Wright Blvd, Scottsdale, Arizona 85259, US
