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Carmel, Indiana, United States · On-site
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Carmel, Indiana, United States · On-site
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Carmel, Indiana, United States · On-site
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Carmel, Indiana, United States · On-site
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Carmel, Indiana, United States · On-site
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Carmel, Indiana, United States · On-site
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Carmel, Indiana, United States · On-site
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Carmel, Indiana, United States · On-site
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Carmel, Indiana, United States · On-site
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Carmel, Indiana, United States · On-site
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Carmel, Indiana, United States · On-site
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Carmel, Indiana, United States · On-site
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Carmel, Indiana, United States · Hybrid
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Carmel, Indiana, United States · On-site
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The CSR is responsible for recruiting new clients, scheduling appointments, and managing the flow of pets and owners through the veterinary hospital. They handle client communications, process payments, and coordinate care to ensure high productivity and customer satisfaction.
A high school diploma or GED is required, with a preference for one or more years of experience in retail sales or customer service. Candidates should possess basic computer proficiency and the ability to handle sensitive situations with tact and diplomacy.
The Customer Service Representative (CSR) actively recruits new clients and promotes hospital services. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.
Education:
• High School Diploma or GED required
Professional Licenses/Certifications: None
Experience:
• 1+ years experience in retail sales or customer service preferred
• Experience in a medical facility desired
Knowledge, Skills and Ability:
• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy
While performing the duties of this job, the team member is regularly required to talk and hear.
The team member must frequently use a computer for long periods of time. Specific vision
abilities are required to do this job including close vision. This position requires walking and/or
standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be
exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is
exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with
assistance. Must be able to work flexible hours including evenings and weekends.
About Lakefield
We believe exceptional veterinary care starts with exceptional people.
We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.
As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.
Our Values
Our culture is built on five core values that guide how we work and serve:
If these resonate with you, you’ll fit right in.
Equal Employment Opportunity
Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.
Family-Owned l Practice Independence l Local Legacy
Lakefield Veterinary Group is a family-owned veterinary hospital acquisition company, preserving the independence and local legacy for veterinarians looking to sell their practice. Our promise is to preserve and elevate what makes your practice special. Our approach is tailored to each individual hospital. And it's driven by our belief that every client, like every pet, is different and is looking for someone who sees their individual needs. We’re continuously looking to partner with those who share our values and understand the importance of legacy and community. Looking to sell your practice or interested in joining our team? Please contact us at [email protected].
Offices: 19717 62nd Avenue South, Kent, Washington 98032, US
