Location This position is located at 14 Trinity Street, Cambridge, , CB21TB United Kingdom Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and bra…
Skills: Customer service, Sales, Merchandising, Loss prevention, Cash handling
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Part-time
Life leave, Employee assistance program, Gym membership discount, Private medical insurance, Employee discounts, Season ticket loan
Posted 5d ago
Apply by Aug 12
~8 hrs/week
Responsibilities
The stylist is responsible for creating an inspirational customer experience by building relationships, determining customer needs, and offering personalized product suggestions. They must also maintain store merchandising standards, perform register transactions, and uphold company loss prevention policies.
Requirements
Candidates should possess a contagious energy, strong verbal communication skills, and the ability to thrive in a fast-paced environment. A team-oriented mindset and the flexibility to work nights, weekends, and holidays are required.
Full job description
Location
This position is located at 14 Trinity Street, Cambridge, , CB21TB United Kingdom
Role Summary
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing
Exceed the customer’s service expectations by meeting the following responsibilities:
Build genuine relationships with customers.
Greet all customers upon entering the store.
Offer to hold items for the customer at the cash wrap or in the fitting room.
Determine the customer’s needs and offer suggestions and alternatives.
Utilize all customer care resources.
Offer to locate out of stock product from direct or from another store.
Assist in maintaining store merchandising and operational standards.
Uphold all company policy and procedures.
Maintain a high level of awareness and concern for Loss Prevention.
Facilitate the zones of the floor based on business needs.
Also may include:
Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
Comment on items purchased.
Inquire if their purchase is a gift that will need to be wrapped.
Request the customer’s zip code or email address.
Ring transactions efficiently – issue a receipt.
Compare signatures on back of card and on the POS Screen.
Demonstrate knowledge of return policy.
Practice proper phone etiquette.
Perform all register functions.
Train new stylists on Register University.
Maintain cash wrap organization, cleanliness and restock.
What You'll Need
Energy and happiness that is contagious to your friends, family, and everyone around you
Builds relationships naturally, embraces individuality and diversity
Exhibits clear verbal communication skills
Ability to thrive in a fast paced, rapidly evolving environment
Heart and soul for the FP brand
Experience being a team player
Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
Eagerness to learn and grow within the organization
The Perks
Work Life Balance:
‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
Employee Assistance program to support with mental, physical and financial health
Discount off external gym memberships
Private Medical Insurance for eligible employees
Employee Discounts:
Up to 40% employee discount at all URBN Brands
Travel:
Season ticket loan for eligible employees
Cycle to work scheme for eligible employees
Continued Development:
We offer structured support within the business alongside continued learning and development
#FreePeople
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
We hope that you, too, will join us in our pursuit of creativity and community.
Industry
Retail Apparel and Fashion
Company size
1,001-5,000 employees
Founded
1984
Headquarters
Philadelphia, PA
LinkedIn followers
229,494
Free People is a specialty clothing brand featuring the latest trends and vintage collections for women who live free through fashion, art, music and travel. The eclectic look consists of quality apparel, shoes, and accessories that invoke attributes of femininity, spirit, and creativity with its design. Free People is distributed globally via direct channels such as the Free People US & Free People UK sites, as well as specialty boutiques, top department stores, and the brand’s own free standing retail locations in the U.S. and Canada.
Offices: 5000 S Broad St, B25, Philadelphia, PA 19112, US