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Temporary
Weekly pay, Training and development opportunities, Employee discounts, Flexible work schedules, Health insurance, Dental insurance
Posted 15d ago
Apply by Nov 28
~40 hrs/week
Responsibilities
The host is responsible for welcoming guests, managing the host station, and verifying ticket access at the KeyBank Center. They also monitor buffet and lounge areas while coordinating with kitchen and floor staff to ensure high levels of guest satisfaction.
Requirements
Prior experience in a guest service environment is preferred, along with strong communication skills and the ability to work in a fast-paced, high-energy environment. Candidates must be able to stand for long periods and lift up to 35 pounds, with availability to work nights, weekends, and holidays.
Full job description
Overview
Delaware North Sportservice is hiring a seasonalHost to join our team at KeyBank Center in Buffalo, New York. As a Host, you will be responsible for welcoming guests and managing the host station.
If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
Please note that this is a tipped position; the hourly minimum pay listed doesn’t include any potential tipped earnings.
Additional Details
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
Unit Description
Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.
Responsibilities
Welcome visitors warmly at the club entrance, check tickets or credentials, and verify access to all-inclusive areas
Monitor the all-inclusive buffet, lounge, or seating areas to ensure cleanliness, organization, and proper stock levels
Answer questions, offer clear directions, and ensure high levels of satisfaction throughout the event
Maintain consistent and accurate communications with Management, demonstrate proactive guest relations, and escalate any guest complaints swiftly and proactively
Spot special requests (like high chairs or accessibility needs) before guests ask. Maintain guest notes to greet returning or VIP guests by name and acknowledge special occasions
Work closely with servers, kitchen staff, and event managers to handle crowd flow and special requests
Brief floor staff on event timelines, incoming parties, VIPs, or specific customer preferences
Qualifications
Prior experience in a guest service environment preferred
Friendly, polite, and professional communication skills with the ability to effectively communicate with guests and team members
Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously
Willingness to work nights, weekends, and holidays as scheduled
No high school diploma or GED required
Physical Requirements
Ability to stand and move around for long periods during events
Ability to remain on feet for the entire length of the shift
Ability to maneuver between tables and around corners
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Offices: 250 Delaware Ave, Buffalo, NY 14202, US
High Volume Food ServiceCateringVenue Development and ManagementLodging and Resort OperationsFull Service RestaurantsSpecialty RetailGaming and Mobile WageringExperiential OfferingsFood ManagementVenue Management