Barcelona, Catalonia, Spain · On-site
Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countrie…
Skills: SQL, Data Analysis, Tableau, Looker, PowerBI
Barcelona, Catalonia, Spain · Hybrid
Company Description Publicis Groupe, the world's second largest communications group that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts cli…
Skills: Strategic planning, Media strategy, Digital marketing, Account management, Leadership
Barcelona, Catalonia, Spain · On-site
En GUAW, especialistas en bienestar animal y productos para mascotas, seguimos creciendo y buscamos En pleno crecimiento, buscamos incorporar un/a Sales Assistant / Dependiente/a de Tienda a 20 y/o 30 horas/semana para f…
Skills: Customer service, Retail sales, Stock management, Visual merchandising, Cash handling
Barcelona, Catalonia, Spain · On-site
Funciones: Gestión de propiedades, cerrando los encargos de venta, analizando la documentación técnica de la propiedad y realizando las visitas comerciales. Definición y establecimiento de la estrategia comercial para la…
Skills: Real Estate Sales, Property Management, Client Relationship Management, Commercial Strategy, Property Valuation
Barcelona, Catalonia, Spain · On-site
Your Mission, Should You Choose to Accept It You’re the friendly face behind the bar who turns simple drinks into little moments of joy. From a perfect flat white to a fresh juice that brightens someone’s morning, you br…
Skills: Barista skills, Beverage preparation, Customer service, Communication, Time management
Barcelona, Catalonia, Spain · Hybrid
Who are we? Tripledot Studios is one of the largest independent mobile games companies in the world. We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios. Our expanded portfolio i…
Skills: User acquisition, Performance marketing, Mobile gaming, Rewarded acquisition, Campaign management
Barcelona, Catalonia, Spain · On-site
$39k–$45k/yr
Technical Specialist Video (M/F) Localisation : Paris, France (Offre ouverte à la réinstallation / Relocation offer) Langues : Français ou Anglais obligatoire Type de contrat : CDI Rémun&eacut…
Skills: Audiovisual technology, Technical troubleshooting, Event management, Team leadership, Customer service
Barcelona, Catalonia, Spain · On-site
$44k–$49k/yr
Technical Specialist Video (M/F) Location: Paris, France (Relocation offer) Languages: French or English mandatory Contract Type: Full-time permanent (CDI) Salary: €44,000 to €49,000 gross annual (depending on …
Skills: Audiovisual equipment operation, Technical troubleshooting, Event supervision, Customer service, Mentorship
Barcelona, Catalonia, Spain · Hybrid
Descripción de la empresa ¡En Penguin Random House Grupo Editorial buscamos talento! ¿Te animas a crear el futuro de los libros y la lectura con nosotr@s? Penguin Random House Grupo Editorial es la división en lengua esp…
Skills: Manuscript reading, Copywriting, Editing, Translation, Author relations
Barcelona, Catalonia, Spain · Hybrid
Descripción de la empresa ¡En Penguin Random House Grupo Editorial buscamos talento! ¿Te animas a crear el futuro de los libros y la lectura con nosotr@s? Penguin Random House Grupo Editorial es la división en lengua esp…
Skills: Marketing, Communication, Social media management, Press releases, Market research
Barcelona, Catalonia, Spain · Hybrid
Descripción de la empresa ¡En Penguin Random House Grupo Editorial buscamos talento! ¿Te animas a crear el futuro de los libros y la lectura con nosotr@s? Penguin Random House Grupo Editorial es la división en lengua esp…
Skills: Multimedia creation, Graphic design, Layout design, Canva, Marketing
Barcelona, Catalonia, Spain · Hybrid
Descripción de la empresa ¡En Penguin Random House Grupo Editorial buscamos talento! ¿Te animas a crear el futuro de los libros y la lectura con nosotr@s? Penguin Random House Grupo Editorial es la división en lengua esp…
Skills: Financial management, Invoicing, Payment processing, Debt collection, Customer support
Barcelona, Catalonia, Spain · Hybrid
¿Quiénes somos y qué buscamos? 🤝📦 Somos una empresa del sector logístico, especializada en la entrega de última milla. Nacimos en 2015 con la idea de desarrollar una plataforma tecnológica única que optimiza, automatiz…
Skills: Traffic control, Logistics, Courier services, Route planning, Data analysis
Barcelona, Catalonia, Spain · Hybrid
Descripción de la empresa ¡En Penguin Random House Grupo Editorial buscamos talento! ¿Te animas a crear el futuro de los libros y la lectura con nosotr@s? Penguin Random House Grupo Editorial es la división en lengua esp…
Skills: Technical editing, Proofreading, Text correction, SAP management, Manuscript management
Barcelona, Catalonia, Spain · On-site
$28k–$55k/yr
Veterinarios/as para el Servicio de Oncología | Perfiles junior, sénior y especialista | Hospital Veterinario del Mar — Barcelona Dos posiciones indefinidas · Jornada continua de lunes a viernes · Sin retén · Banda salar…
Skills: Veterinary oncology, Clinical autonomy, Internal medicine, Surgery, Neurology
Barcelona, Catalonia, Spain · On-site
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from th…
Skills: Hotel Operations, Hospitality Management, Financial Analysis, Customer Service, Teamwork
Barcelona, Catalonia, Spain · On-site
$39k–$45k/yr
Technical Specialist Audio / Responsable Technique Audio (H/F) Location: Paris, France (Relocation offer) Languages: French or English mandatory Contract Type: Full-time permanent (CDI) Salary: €39,000 to €45,0…
Skills: Audiovisual technology, Technical operations, Equipment management, Troubleshooting, Event supervision
Barcelona, Catalonia, Spain · On-site
$39k–$45k/yr
Technical Specialist Audio / Responsable Technique Audio (H/F) Localisation : Paris, France (Offre ouverte à la réinstallation / Relocation offer) Langues : Français ou Anglais obligatoire (French or…
Skills: Audiovisual technology, Technical troubleshooting, Event management, Team leadership, Staff mentoring
Barcelona, Catalonia, Spain · Hybrid
Company Description We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business …
Skills: Customer service, Problem-solving, Communication, Technical support, Portuguese
Barcelona, Catalonia, Spain · Hybrid
What Is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to…
Skills: UX/UI Design, Figma, Design Systems, User Research, Usability Testing
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Senior Business Analyst will own global rider operations data, tracking key metrics and conducting deep dives to uncover actionable insights. They will collaborate with project managers to define problems and deliver data-driven recommendations that improve rider service and support tools.
Candidates must have a bachelor's degree in a quantitative field and at least 3 years of experience in data analytics. Proficiency in SQL and data visualization tools like Tableau, Looker, or PowerBI is required, along with strong business acumen.
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
As a Sr Analyst in the Rider Service team you will be the analytical partner that the teams building our rider self-service tools and agent support experience depend on every day. You will own the numbers globally, track what works and what does not, and conduct the deep dives that uncover what the surface-level data never shows. Your work will have a direct line to how we run rider operations on the ground: the insights you surface will shape not just the tools riders use, but the way we operate across 20+ countries. We are looking for someone with a proactive mindset, strong analytical instincts, and the drive to turn complex, messy data into decisions that actually improve the rider experience.
Analyse data obsessively to identify trends and build actionable strategies across rider service and support operations.
Track and report on key metrics including rider contact ratio, agent productivity, resolution rates, cost per contact, and in-app satisfaction indicators.
Conduct root cause analyses on service degradations and deep dives on rider service performance to uncover non-obvious patterns.
Track test results and measure the impact of initiatives run by the self-service and agent experience teams.
Build scalable outputs including dashboards, structured reports, and reusable frameworks that enable project managers to make faster and better-informed decisions.
Collaborate closely with self-service and agent experience project managers to co-define problems, surface opportunities, and deliver data-driven recommendations independently.
Work with local Operations teams across global markets to ensure analytical outputs translate into operational impact.
Use data visualisation skills to communicate insights clearly and tell a coherent story from data to recommendation.
Bachelor's degree in Business, Engineering, Mathematics, Statistics or a related field
3+ years of experience in a data analytics role; experience in operations, tech, marketplace, or logistics-related businesses is a plus
SQL proficiency: able to write reusable, readable queries leveraging joins, aggregations, and native database functions, working with mid- to large-volume datasets independently
Proficiency in data visualisation tools such as Tableau, Looker, or PowerBI
Excel / Google Sheets proficiency
Strong business acumen: solid understanding of marketplace or platform business models, operational KPIs, and their key drivers
Excellent communication skills in English, with the ability to present insights clearly to non-technical stakeholders
Demonstrated stakeholder management experience: able to co-discover root causes with business partners and deliver analytical outputs autonomously
Proactive approach, strong organisation skills, and obsession with detail
Ability to manage multiple tasks, prioritise workload, and thrive in a fast-paced environment
Nice to haves:
Python for automating processes, building visualisations, or creating interactive reports
Prior experience in marketplace, food delivery, logistics, or gig economy businesses (e.g. Uber, Wolt, Bolt, Deliveroo, Rappi, Amazon)
Familiarity with rider or courier operations metrics
Experience working in a global or multi-market environment
Project management experience
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
This is how we deliver.
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly, and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative, and ready to dive deep into meaningful work, you’ll fit right in.
Offices: Oranienburger Straße 70, Berlin, Berlin 10117, DE · Istanbul, Istanbul, TR · Buenos Aires, AR · Dubai, AE · Wiryeseong-daero, Songpa-gu, Seoul, 05544, KR
