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Act as the first point of contact for guests, ensuring a welcoming experience and managing the flow of arrivals and departures. Coordinate with the Restaurant and Events teams to handle bookings, answer inquiries, and manage billing.
Candidates must be fluent in Spanish and English with a strong passion for hospitality and a positive, ego-free attitude. The role requires an individual who is helpful, adaptable, and enjoys working in a collaborative team environment.
More about us...
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Reporting to the Restaurant Manager, you will be responsible to provide a friendly, helpful, and responsive service to all our guests, ensuring they are treated as individuals and will want to return.
What you’ll do…
You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
Work with all our teams to make sure we're always busy and help our Restaurant and Events team with any individual and group bookings.
Answer phones, sort out requests, give recommendations - you're the one-stop-shop for our guests to turn to.
What we’re looking for…
Individuals. You’re looking for a place where you can be you; no clones in suits here.
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
You’re not precious. We leave our egos at the door and help get things done.
You’re up for doing things differently and trying (almost) everything once.
If we got stuck in a lift together, we’d have a good time and share a few laughs.
You want to be part of a team that works hard, supports each other and has fun along the way.
It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
Must be fluent in Spanish and English, additional languages will be highly valuable.
What's in it for you...
Become part of a team that’s very passionate about creating great hospitality experiences.
A competitive salary and plenty of opportunity for development.
Type of contract: Fijo discontinuo.
Food on us during your shift.
Enjoy a free night at The Hoxton and a meal for two when you first start with us.
Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
Time off to volunteer with one of our partner charities.
Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
Excellent discounts across The Hoxton and the global Ennismore family.
Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
