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Full-time
high school, bachelor degree
Posted 6d ago
~40 hrs/week
Responsibilities
Provide chat-based support to Roll by ADP clients while resolving routine customer concerns and inquiries. Navigate internal systems to troubleshoot issues and ensure a high-quality customer experience.
Requirements
Requires at least 2 years of previous experience and a High School diploma. A Bachelor's degree is preferred along with strong interpersonal and organizational skills.
Full job description
Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.
ADP is hiring a Resolution Support Specialist. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products. You’ll be supporting ADP’s newest innovative product, Roll by ADP. Roll is a mobile app payroll solution for small businesses.
RESPONSIBILITIES:
Provide chat based support to Roll clients
Resolve routine customer concerns and requests
Answer customer questions about how to use the Roll product
Adapt quickly to change, including handling new processes and responsibilities
Learn and navigate ADP systems in order to respond to issues
QUALIFICATIONS REQUIRED:
At least 2 years of previous experience
High School diploma
Qualifications
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
Bachelor's degree or equivalent in education and experience
Strong client relationship and interpersonal skills
Ability to troubleshoot and resolve customer complaints using pre-defined solutions
Demonstrated ability to learn and apply basic concepts in new situations
Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
Ability to collaborate and work in a team environment as well as work independently and make sound decisions
Related keywords
Customer ServicePayrollRoll by ADPChat SupportTroubleshootingClient RelationsSoftware SupportSmall BusinessMobile AppTechnical SupportADP Systems
Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.
Offices: 1 ADP Blvd, Roseland, New Jersey 07068, US · 1100 René-Lévesque Ouest, Montreal, Québec H3B4N4, CA · Viale Giulio Richard 5/A, 20143, Milano, IT · ADP Employer Services GmbH, Frankfurter Straße 227, Neu-Isenburg, 63263, DE · 9 rue de la Gabelle, Carouge, GE 1227, CH
Human Capital ManagementHR BPOPayroll and Tax ServicesPEORetirementTalent ManagementHuman Resource ManagementTax and ComplianceBenefits AdministrationPayment Solutions