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Full-time
Posted 19d ago
~40 hrs/week
Responsibilities
The role involves overseeing daily operations at a Delivery Unit to ensure efficient parcel movement and courier compliance. Key duties include onboarding new couriers, managing scanning processes, and resolving operational issues to maintain service excellence.
Requirements
Candidates must possess a current UK driving licence and a solid understanding of the self-employed courier model. Experience in a fast-paced, customer-focused operational environment with strong communication and organizational skills is required.
Full job description
Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.
Join the Evri Final Mile Team as a Courier Service Specialist!
Location Armley - Shift Pattern – Any 5 days over 7
Ready to be at the heart of the action? Step into a fast‑paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem‑solving, supporting others, and driving service excellence, this is your moment.
This is a great time to be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
What You’ll Be Doing Day to Day as our Courier Service Specialist
As a Courier Service Specialist, you’ll be the on‑site champion keeping our Delivery Unit’s running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you’ll be the steady hand ensuring efficiency, compliance, and reliable service. You’ll oversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlessly—so our customers get the great experience they expect.
Responsibilities
Support the onboarding of new couriers and allocate work effectively.
Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
Use the Service Tracker to raise timely, transparent escalations when needed.
Support couriers with manifests, routing, and operational queries.
Provide daily operational feedback to the Territory Manager to optimise performance.
Interested? Here’s What You’ll Need to Succeed
A current UK driving licence.
Solid understanding of the self-employed courier model.
Experience working in a fast-paced, customer-focused operational environment.
Strong problem-solving, organisation, and attention to detail.
Confident communication skills and the ability to spot and escalate risks quickly.
Evri Group for everyone
We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.
We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.
Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.
Evri Group brings together Evri, DHL eCommerce UK, Coll-8 and UK Mail - forming the UK's premier parcel delivery company
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1974
Headquarters
Morley, Leeds, West Yorkshire
LinkedIn followers
82,011
Evri Group brings together Evri, DHL eCommerce UK, customs clearance and logistics specialist Coll-8, and business letters leader UK Mail - forming the UK’s premier parcel delivery company.
Together, we deliver over 1 billion parcels and 1 billion business letters each year, connecting retailers, businesses and consumers across the UK and beyond.
At the heart of the Group, Evri is on a mission to become the most convenient way to send, receive and return parcels, without costing the earth. We partner with Europe’s leading retailers, marketplaces and pre-loved platforms, as well as millions of individuals sending everyday and special deliveries.
With roots in Yorkshire dating back to 1974, Evri has grown into an international network powered by 12,000+ employees, 30,000+ couriers, and a rapidly expanding estate of 12,000+ ParcelShops and lockers and 500+ hubs and depots.
Through the addition of Coll-8 and the integration of DHL eCommerce UK, Evri Group continues to strengthen its international capabilities, helping businesses trade globally with greater ease and efficiency.
Our commitment to service is reflected in 4 million independent 5-star Trustpilot reviews and an average courier rating of 4.6/5, putting customer experience at the centre of everything we do.
To see our social media terms and conditions, please visit: www.evri.com/social-media-house-rules