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Full-time
Competitive Compensation Package, Employee Discounts On Harley-Davidson Products And Services, Ongoing Training And Professional Development, Supportive Work Environment
Posted 45d ago
~40 hrs/week
Responsibilities
Act as the primary point of contact for customers seeking motorcycle service by managing appointments and coordinating with technicians. Ensure a high-quality customer experience by explaining service estimates and promoting beneficial products.
Requirements
Preferred experience in automotive or motorcycle service advising and strong interpersonal skills. Must be proficient with computer systems and capable of working in a fast-paced environment.
Full job description
Join the team at Thunderhead Harley-Davidson as a Service Advisor in Kodak, TN!
In this role, you will be the primary point of contact for customers seeking service for their Harley-Davidson motorcycles.
You will ensure an exceptional customer experience by understanding their needs, coordinating with the service team, and managing service appointments efficiently.
Responsibilities:
Greet customers promptly and courteously, providing professional service and advice.
Schedule and manage service appointments ensuring timely communication between customers and service technicians.
Explain service recommendations and estimates clearly to customers.
Coordinate with the parts department to ensure availability of necessary components for repairs and maintenance.
Maintain accurate records of customer interactions, services provided, and follow-up actions.
Handle customer inquiries and resolve any service-related issues to ensure satisfaction.
Promote additional services and products that benefit the customer and enhance their riding experience.
Requirements:
Previous experience in automotive or motorcycle service advising, customer service, or related field preferred.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and work efficiently in a fast-paced environment.
Knowledge of Harley-Davidson motorcycles and parts is a plus.
Proficient with computer systems and scheduling software.
Reliable, detail-oriented, and motivated to provide exceptional customer service.
Our Benefits:
Competitive compensation package (details to be discussed during the hiring process).
Employee discounts on Harley-Davidson products and services.
Opportunities for ongoing training and professional development.
Supportive work environment with a team passionate about motorcycles.
About Us:
Thunderhead Harley-Davidson is committed to delivering exceptional Harley-Davidson experiences, from quality motorcycles to expert service and genuine parts. Located in Kodak, TN, we take pride in our knowledgeable staff and dedicated customer service, ensuring every rider feels at home and fully supported.
We're an Equal Opportunity Employer / EOE
Related keywords
Harley-DavidsonService AdvisorMotorcycle RepairCustomer ExperienceAutomotive ServiceParts CoordinationService EstimatesKodak TNRetail Service
Smoky Mountain Harley-Davidson in Maryville, TN is the flagship dealership for Smoky Mountain Motor Company which also owns Rocky Top Harley-Davidson (Pigeon Forge, TN), and Thunderhead Harley-Davidson (Kodak, TN) ,as well as, four AROs: US129 Dragon Harley-Davidson, Hillbilly Harley-Davidson, Cherohala Skyway Harley-Davidson and Smoky Mountain Harley-Davidson Outpost in Bryson City.
Our dealerships and retail stores are located in Eastern Tennessee and Western North Carolina. Our dealerships are known for being Rider’s Destinations and we were recognized as the #1 ranking Bar & Shield Harley-Davidson dealer in the U.S. two of the last three years.
Additionally, we are known for our BBQ and concert venue, The Shed Smokehouse & Juke Joint, recognized at a top music venue in the Southeast.
Our Tennessee and NC locations are all in the shadows of the Great Smoky Mountains National Park. We are surrounded by some of the nation's best riding, including the Foothills Parkway, Cherohala Skyway, the Blue Ridge Parkway, and the world-renowned "Dragon" Highway 129,
To learn more about please visit our website at www.smh-d.com.
Offices: 1820 W Lamar Alexander Pkwy, Maryville, Tennessee 37801, US
Harley-Davidson MotorcyclesHarley-Davidson Service Dept.Harley-Davidson Parts & AccessoriesHarley-Davidson RentalsHarley-Davidson MotorclothesThe Shed concert venueand Used motorcycles
Based on 500 listings with disclosed salaries, most transportation jobs in Tennessee pay between $54k–$154k per year. Individual offers vary with seniority, company size, and specialization.
How many Transportation jobs are open in Tennessee right now?
There are currently 5,314 open transportation positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Tennessee?
Companies currently hiring include Domino's, Amazon, AutoZone, Ryder System, Inc., DSV - Global Transport and Logistics, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Tennessee?
Yes — 266 of the 5314 open transportation positions offer remote or hybrid work (65 remote, 201 hybrid).
How do I apply for Transportation jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.