About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen…
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AUTOMOTIVE TECHNICIAN / AUTO MECHANIC / SERVICE TECHNICIAN
Westland, Michigan, United States · On-site
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Full-time
high school
Paid time off, Paid holidays, Overtime pay, Bonus and incentive opportunities, Car, mileage, and telephone reimbursement, Employee discount and recognition programs
Posted 34d ago
Apply by Jul 2
~40 hrs/week
Responsibilities
Responsible for the delivery, setup, and maintenance of home medical equipment and providing instruction to patients and caregivers. Additionally handles customer service tasks including phone intake, insurance verification, and administrative paperwork.
Requirements
Requires a high school diploma or GED and a valid driver's license with a clean driving record. Preferred qualifications include experience with medical equipment and knowledge of medical terminology.
Full job description
About Rotech
Join a Leader in Home Healthcare
At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Job Summary
We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Adheres to company policies and procedures in regards to using personnel protective safety equipment
Assists with updating respiratory grid
Available for on-call assignments as needed
Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
Coordinates verification of Medicare, Medicaid, and private insurance coverage information
Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle
Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
Maintains assigned company vehicle in a clean and safe working condition
Maintains referral log
Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
Monitors office supplies
Observes additional needs that the patient may have and reports same during morning meeting
Prepares CMNs/SOPs for Sales Reps and documents on tracking log
Prepares complete and accurate files for Billing Department
Prepares tickets for daily routes
Provides service for walk-in patients
Reports equipment hazards and/or product incidents as required
Works with location personnel to coordinate deliveries
Ability to work cooperatively with others
Deal politely with patients and referral sources
Manage several tasks at once
Performs other duties as assigned
Travel
Travel via company/personal vehicle required to patient’s homes for set-ups and reoccurring delivery
Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement
Qualifications
Employment is contingent on
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Mechanically inclined for the repair and troubleshooting of equipment
Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
Understands use of all applicable home respiratory equipment and supplies
Physical Demands
Lift and carry office equipment at times
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer and/or tablet and paperwork
Requires lifting (minimum of 65 pounds) and transporting of patient equipment
Requires contact with patients and equipment with potential exposure to contagious pathogens
Requires driving a company/personal vehicle for the majority of the workday
Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy
Medical Evaluation and Fit Testing Compliance in a timely manner
Annual Recertification
Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines
Rotech Information
Benefits
Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account.
All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Related keywords
Home HealthcareVentilatorsOxygen TherapySleep Apnea TreatmentWound CareDiabetic SolutionsMedical EquipmentIMBSCMNSOPMedicareMedicaidN95 Mask Fit TestingOSHA GuidelinesRespiratory EquipmentPatient Care
We provide quality home respiratory & medical equipment, helping patients lead a more comfortable and productive life.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Headquarters
Orlando, Florida
LinkedIn followers
22,519
Total funding
$7M
Rotech is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetes self-management solutions, and home medical equipment. We help patients lead a more comfortable and productive life by empowering them to manage their health and treatment at home.
Our team is composed of talented, innovative, and experienced professionals -- respiratory clinicians, customer service representatives, Medicare and insurance experts, patient service technicians, and many more. They dedicate themselves to providing clinical excellence and exceptional, industry-
leading service to our patients and customers. We consistently deliver on our mission to “Get it Right the First Time.”
Rotech is a nationwide provider of respiratory and home medical products with nearly 40 years of experience. Our home health care products and services include:
- Non-Invasive and Invasive Ventilators
- Home Oxygen Therapy
- Sleep Apnea Therapy (CPAP/BiPAP) and Supplies
- Comprehensive Wound Care Solutions
- Diabetic Supplies
- Airway Clearance Therapy
- CarePlus+ Overnight Oximetry
- Nebulizers
- Home Medical Equipment
Rotech only conducts video interviews through official company platforms and will not ask you to interview on Google Hangouts, Facebook Messenger, or Viber. We never require employees to pay training or application fees, pay for supplies, or withdraw money from personal accounts to perform official company financial transactions.
If you have questions about suspicious activity, please contact us via email at [email protected].
Offices: 6251 Chancellor Dr, Suite 119, Orlando, Florida 32809, US
RespiratoryDMESleep DisordersCPAPBiPAPmedical equipmenthome medical equipmentSleep ApneaVeterans AffairsScreening & Diagnostic Coordination
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