Experienced Call Center Agent The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in …
Skills: Customer Service, Sales, Call Center Operations, Dispatching, CRM Management
New York International Bread Co.
Bakery Mixer
Orlando, Florida, United States · On-site
$18/hr
Senior
Job DetailsLevel: ExperiencedJob Location: 1500 WEST CHURCH STREET - ORLANDO, FL 32805Position Type: Full TimeSalary Range: $18.00 - $18.00 HourlyJob Shift: DayJob Category: ManufacturingAbout the Position New York Inter…
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ProSlide Technology
Installer
Orlando, Florida, United States · On-site
$23/hr–$26/hr
Mid level
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At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement…
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Equipment Repair Technician - Orlando (Your Bench, Your Queue)
Orlando, Florida, United States · On-site
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Description If you like fixing machines and hate being stuck in a back room where nobody sees your work, this is your bench. You'll be the in-house repair technician at our Orlando showroom, diagnosing and repairing the …
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Event Technician, Audio Visual (Part Time Casual) - Orlando Labor Pool
Orlando, Florida, United States · On-site
$15/hr–$18/hr
Entry level
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Description HIRING NOW! Weekly pay! Overtime available! Open schedule required! Come join the successful team at Acme Barricades where we offer not only competitive pay, performance bonuses, and a comprehensive benefits …
Campus Services Team Member- Grounds & Maintenance Focus
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Company Description EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in…
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Company Description EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in…
Remote in Alabama, United States, Arizona, United States, Florida, United States, Georgia, United States
Responsibilities
The agent is responsible for handling inbound and outbound calls, booking appointments, and managing digital leads to maximize revenue. They must also maintain CRM accuracy and provide empathetic, professional service to customers.
Requirements
Candidates must have a high school diploma or GED and possess strong communication, typing, and computer skills. The role requires a self-starter who can work independently and has access to specific home office equipment.
Full job description
Experienced Call Center Agent
The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks. This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking. This role directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach. The Call Center Agent owns not only accurate call handling and booking execution, but also maximizing every inbound opportunity into revenue through effective sales execution.
Who We Are Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!
Location:Must live in Alabama, Arizona, Florida, Georgia, Michigan, Mississippi, Nevada, North Carolina, South Carolina, South Dakota, Tennessee, Texas, Virginia
What We Offer:
Competitive salary - starting at $19/hour
Equipment stipend of $100/month
Medical Benefits -available after 90 days!
Retirement Savings Plan
Vacation Pay
Paid training
Advancement Opportunities
Responsibilities:
Answer all incoming calls or online inquiries, as the initial point of contact
Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
Conduct service-related, follow-up calls to check in on past customers and assess their current needs
Help the field team by taking detailed notes from customer calls and entering them into our system
Contribute to our company’s culture by being upbeat and hard-working
Requirements:
High School Diploma/GED is required
Self-starter, reliable, flexibility with hours
High level of accuracy and efficiency
Exceptional verbal and written communication skills
Courteous, professional manner, strong customer service skills
Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
Excellent multitasking and follow-up skills, with high attention to detail
Excellent interpersonal communication skills on a professional and technical level
Able to work both independently and as part of a team
Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus!
HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
Equipment Requirement (Not Provided by Company):
• Intel Core i5 4400 (i7 4770 Recommended) or • AMD Ryzen 5 7600 (Ryzen 7 7700 Recommended) or • M1 (Apple) • 2.1 GHz Clock Speed Minimum • 8GB minimum, 16GB Recommended • 2 15" monitors • Internet Wired directly from Router to Computer, No Wi-Fi connection • Minimum Upload speed: 10 Mbps • Minimum Download speed: 50 Mbps • Noise cancelling headset with microphone
Work Schedule:
This entry-level work-from-home job works a flexible schedule depending on business needs.
We are an equal opportunity employer
Related keywords
Call CenterCustomer ServiceSalesDispatchCRMSOPLead ManagementServiceTitanFieldEdgeHousecall ProHVACPlumbingElectricalData EntryMicrosoft OfficeRemote Work
Helping trades businesses streamline operations with expert bookkeeping, scheduling, and answering services.
Industry
Administrative and Support Services
Company size
51-200 employees
Founded
2016
Headquarters
Tampa, Florida
LinkedIn followers
2,575
💡Old-Fashioned Service. Cutting-Edge Technology. Total Business Control.
At Contractor In Charge, we help HVAC, plumbing, and electrical businesses take charge of their operations by combining trusted, old-fashioned service with cutting-edge technology. From full-service bookkeeping and financial management to 24/7 live call answering and job scheduling, we ensure every part of your business runs efficiently—so you can focus on what you do best.
We don’t just help you book more jobs—we help you keep more of your money. Our expert accounting and advisory services give you the financial clarity to increase profitability, reduce waste, and make smarter business decisions.
🚀 Why Choose Us?
✔️ Complete Financial & Accounting Solutions – Know your numbers, grow your business
✔️ Live, US-Based CSR Support – Real people, real conversations, real customer care
✔️ Direct Scheduling in Your Software – No rework, no lost leads, no headaches
✔️ Scalable Rollover Services – Handle peak seasons & overflow calls with ease
✔️ HVAC, Plumbing & Electrical Specialists – We know your industry inside and out
✔️ Technology-Driven, Service-Focused – The best of automation and human expertise
✔️ Proven Revenue Growth – Our clients see an average 15% increase in booked jobs
✔️Service Titan Certified Account Experts
💰 Every Call. Every Dollar. Every Decision—Working for You.
With increasing labor shortages, seasonal demand spikes, and rising customer expectations, home service businesses can’t afford to miss calls, mismanage their schedules, or lose track of their finances. That’s why we provide a full-service solution—ensuring your calls get answered, appointments get booked, invoices get paid, and your business stays profitable.
🔗 Take Control of Your Business Today! Learn how Contractor In Charge can help you grow. Visit www.contractorincharge.com or message us today.
Offices: 625 E Twiggs St, Tampa, Florida 33602, US
How many Trades jobs are open in Orlando, FL right now?
There are currently 1,720 open trades positions in Orlando, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Orlando, FL?
Companies currently hiring include Lowe's Companies, Inc., Universal Orlando Resort, Coca-Cola Beverages Florida, United Parks & Resorts, Orange County Public Schools, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Orlando, FL?
Yes — 22 of the 1720 open trades positions offer remote or hybrid work (12 remote, 10 hybrid).
How do I apply for Trades jobs in Orlando, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.