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$32k–$42k/yr
Full-time
high school
401(k), Competitive salary, Dental insurance, Health insurance, Paid time off, Training & development
Posted 5d ago
~40 hrs/week
Responsibilities
The Client Service Representative/Dispatcher manages incoming calls, schedules technician appointments, and handles daily debriefings. They also oversee conflict resolution, maintain service schedules, and prepare invoices for processing.
Requirements
Candidates must have at least two years of experience in a related industry with dispatch and client care expertise. Proficiency in ServiceTitan software, Microsoft Office, and the ability to pass a background check are required.
Full job description
Benefits:
401(k)
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Transform Your Career with Benjamin Franklin Plumbing!
At Benjamin Franklin Plumbing, we’re not just plumbers—we’re champions of superior service and exceptional customer care. We take pride in our reputation for excellence and are dedicated to making every customer interaction memorable and positive. If you’re passionate about delivering outstanding service, building meaningful relationships, and maximizing opportunities to grow this business, we invite you to join our team. Here, your integrity, expertise, and dedication will shine, and you’ll find a rewarding career in a supportive and growth-oriented environment.
Client Service Representative/Dispatcher: Ensures that the first interaction a client has with our organization is first rate in terms of service quality, and maintains a courteous demeanor with all customers and associates
Primary Responsibilities:
· Handles incoming calls, schedules appointment windows, and holds debriefing with technicians daily
· Effectively manages conflict resolution with clients through clear communication, addressing all concerns, or problems expediently
· Maintains the service technician schedules and dispatches technicians as service calls are completed
· Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing
· Follows up and schedules preventive maintenance service appointments
· Reviews completed service work orders for accuracy. Prepares invoices and timecards for processing
· Participates in inventory administration and oversight
· Responds to service technician requests both online and by phone
Requirements:
• Minimum of two years of experience in related industry with client care and dispatch experience
• Experience in ServiceTitan software
• Advanced communication and customer service skills
• Geographical knowledge of service area and/or GPS/map reading skills
Benjamin Franklin Plumbing was founded on a simple premise—always be on time. As “The Punctual Plumbers,” customers know that they can count on us to always be on time and complete the work to their satisfaction. This established trust has allowed us to become a top plumbing franchise.
With Benjamin Franklin Plumbing, you are set up for success from the beginning. All our franchisees have access to the following:
Unlimited training and business coaching
Integrated business management systems
Marketing and advertising strategies to generate more sales leads
Whether you’re just starting out or looking to grow your business, becoming a part of Benjamin Franklin Plumbing means you are in business for yourself, but you’re never by yourself. We allow you to do so much more for your customers, your employees and yourself.
Contact us today to discuss a plan that will work for your business!
Offices: 9633 S 48th St, Phoenix, Arizona 85044, US
Franchisor for Residential Home ServicesConstructionHome ServicesBuilding and personnel servicesManagement and consulting
How many Trades jobs are open in Huntsville, AL right now?
There are currently 695 open trades positions in Huntsville, AL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Huntsville, AL?
Companies currently hiring include Blue Origin, Lowe's Companies, Inc., Polaris Inc., Rogers Group Inc., Huntsville Hospital, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Huntsville, AL?
Yes — 4 of the 695 open trades positions offer remote or hybrid work (2 remote, 2 hybrid).
How do I apply for Trades jobs in Huntsville, AL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.