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Full-time
bachelor degree
Company Provided Cell Phone, Car Allowance, Paid Time Off, Health Savings Account, Referral Program
Posted 61d ago
~40 hrs/week
Responsibilities
Manage client relationships and oversee building maintenance service needs within the North Alabama territory. This includes coordinating contractors, ensuring quality control, and expanding service agreements through upselling.
Requirements
The ideal candidate should have 2-3 years of account management experience. A 4-year bachelor's degree is preferred.
Full job description
City Wide Facility Solutions Huntsville is growing and we’re seeking a driven, client focused Account Manager. City Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. We do more than just manage maintenance services for commercial facilities – we pride ourselves on being a partner that helps save time and solve problems! Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.
Essential functions:
· Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
· Formulate and manage an effective service strategy and schedule tailored to each client.
· Negotiate and enter into agreements with clients for additional services. Determine pricing, staffing, and logistics.
· Manage all contractor relationships including pricing and other contract terms, develop service specifications, client and contractor compliance, and add and/or replace contractors as necessary.
· Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all commitments to clients.
· Direct night managers, ensuring the client’s strategy is executed and all services are performed correctly.
· Promptly address and effectively communicate all client issues with contractors and the Director of Operations.
· Schedule each non-routine activity in client facilities.
· Notify sales executives of potential accounts in your territory, especially new construction.
· Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
The Account Manager or Facility Solutions Manager (FSM) is responsible for nurturing client relationships and overseeing the service needs in an assigned territory in North Alabama. The ideal candidate will have 2-3 years of account management experience. This position provides field support including – training, support and guidance with new clients, trouble-shooting customer requests, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include upselling, negotiating contracts, and always ensuring quality service and striving for high client satisfaction.
4-year bachelors degree preferred
Company Provided Cell Phone
Car Allowance
PTO
HSA hybrid program
Referral Program
Related keywords
Building MaintenanceJanitorial ServicesFacility SolutionsClient SatisfactionContract ManagementService SpecificationsCommercial FacilitiesAccount ManagementNorth AlabamaQuality Control Inspections
Founded in 1961, City Wide has become synonymous with building maintenance in its home Kansas City market and now has over 100 franchise locations in the United States and Canada. We help clients manage their facility's needs by scheduling the 20+ interior and exterior services for them. City Wide simplifies the process for building owners and property managers, easing the time, stress, and resources typically required to oversee an entire facility.
For more information about City Wide's services, please visit gocitywide.com/services.
Offices: 15230 W 105th Terrace, Lenexa, Kansas 66219, US · 1736 Westpark Center Dr, Suite 100, Fenton, Missouri 63026, US · 2169 Chamber Center Drive, Fort Mitchell, KY 41017, US · 4b Inverness Ct E, Suite 280, Englewood, Colorado 80112, US · 4849 Ronson Ct, Suite 104, San Diego, California 92111, US
How many Trades jobs are open in Huntsville, AL right now?
There are currently 695 open trades positions in Huntsville, AL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Huntsville, AL?
Companies currently hiring include Blue Origin, Lowe's Companies, Inc., Polaris Inc., Rogers Group Inc., Huntsville Hospital, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Huntsville, AL?
Yes — 4 of the 695 open trades positions offer remote or hybrid work (2 remote, 2 hybrid).
How do I apply for Trades jobs in Huntsville, AL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.