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$15/hr–$17/hr
Part-time
high school
401(k) with match program, Paid time off, Wellness program, Team member assistance program, Discounted pet health insurance, Tuition reimbursement program
Posted 8d ago
~40 hrs/week
Responsibilities
The Sales Associate is responsible for providing world-class customer service, guiding customers to product solutions, and maintaining an organized, safe retail environment. They also perform hands-on tasks such as key cutting, propane filling, and operating material handling equipment to support store operations.
Requirements
Candidates should have strong interpersonal skills and a customer-first approach, with a preference for prior retail or hardware experience. The role requires the ability to lift up to 50 lbs and a willingness to obtain forklift and propane certifications within 90 days of hire.
Full job description
The Aubuchon Company is a 4th generation family company with 100+ retail locations that believes we don't need to choose between being a "mom and pop" and a modern-day competitor. Our success is a direct reflection of the diverse, fun and ambitious team members who deliver "The Aubuchon Difference" every day as a true market differentiator. We are a high-performing, family company looking to expand our team with people who have Passion for the work we do and the Humility to learn and grow with us!
Job Requirements
Are you passionate about helping customers with their home improvement projects? We are looking for a Sales Associate to join our team! This role is pivotal in delivering the Aubuchon difference—providing expert advice, building customer relationships, and ensuring every shopping experience is exceptional. If you thrive in a fast-paced environment and enjoy working hands-on with products, tools, and materials, this is the perfect opportunity for you!
Provide world-class customer service, ensuring customers feel valued throughout their shopping experience.
Actively greet customers, understand their needs, and confidently guide them to solutions.
Recommend products and complementary items to complete projects, explaining features and applications.
Use Theatro communication technology to stay connected with the team.
Promote the loyalty program, in-store events, and monthly promotions.
Encourage customers to share feedback via Google reviews or other company-approved platforms.
Accurately process sales and returns using the POS system.
Maintain a clean, organized, and safe workspace, including aisles, shelves, and cashier stations.
Monitor inventory levels and communicate restocking needs to management.
Fulfill online orders promptly and accurately for in-store and curbside pickup.
Develop expertise in assigned departments and related categories to assist customers with specific projects.
Perform hands-on services, including filling propane, key cutting, glass cutting, screen repair, and cutting chain, wire, and rope.
Operate forklifts and powered material handling equipment safely for stocking and inventory movement.
Address technical and product-related inquiries, escalating complex questions as needed.
Assemble products for in-store displays and customer orders.
Complete required safety training and certifications, including forklift operation.
Report hazards or unsafe conditions immediately to the Leader on Duty.
Follow all company policies, safety regulations, and Aubuchon’s Core Values.
Work Experience
High school diploma or equivalent preferred.
Prior retail or hardware experience is highly desirable.
Must be at least 18 years old.
Strong interpersonal and communication skills with a customer-first approach.
Organizational and problem-solving skills.
Basic math skills for transactions, inventory management, and project estimates.
Ability to operate tools and machinery, including key-cutting machines, material-handling equipment, and forklifts.
Willingness to complete forklift and propane certification within 90 days of hire.
Positive, professional, and approachable demeanor.
Flexibility to work weekends and adapt to business needs.
Must be able to lift up to 50 lbs.; frequent lifting/carrying of up to 25 lbs.
Ability to stand, walk, bend, twist, push, and reach throughout shifts.
Must be comfortable working in an animal-friendly environment (accommodations available upon request).
Benefits
401(k) with Match Program – Available Day 1
PTO that increases with seniority!
Wellness Program – Earn $300 annually
Team Member Assistance Program and Fund
Discounted Pet Health Insurance
Tuition Reimbursement Program
Training and Growth Opportunities
Team Member Discounts at all locations
Company Discount Program for Tickets, Electronics, Vacations, and more!
Pay ranging from $15.00 to $17.00 per hour
The Aubuchon Company is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. We do not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of The Aubuchon Company and we will not be obligated to pay a placement fee.
Related keywords
RetailHardwareSales AssociateCustomer ServicePOS SystemInventory ManagementForkliftPropane CertificationTheatroSafety TrainingMerchandisingMaterial HandlingHome ImprovementLoyalty Program
The oldest family owned and operated chain of hardware stores in America.
Established in 1908.
Industry
Retail
Company size
1,001-5,000 employees
Founded
1908
Headquarters
Westminster, MA
LinkedIn followers
4,643
Your neighborhood hardware store with just what you need, at prices you can afford, and the help you would expect from a friend. We'll Fix You Right Up!
Our goal is to position the Aubuchon Company as the highest performance chain of hardware stores in the world. If customers associate the Aubuchon brand with the absolute best service, then we can continue to grow by expanding our product offerings and accelerating our acquisition of new stores.
Founded by William E. Aubuchon in 1908, the Aubuchon Company is the oldest family owned and managed chain of hardware stores in America. We operate 100+ neighborhood hardware stores throughout the Northeast United States, Pennsylvania, Maryland and Virginia in addition to HardwareStore.com. As a private independent company, the Aubuchon Company supplies its stores and website with high quality, home repair products and services at competitive prices.
Offices: 95 Aubuchon Dr, Westminster, MA 01473, US · 72 Franklin Road, Fitchburg, MA 01420, US
DIYHome improvementHome repairyard workhouse exterior and interiorhome improvement and repair serviceskey cuttingscreen repairblade sharpeningPaint matching
How many Trades jobs are open in Franklin, MA right now?
There are currently 113 open trades positions in Franklin, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Franklin, MA?
Companies currently hiring include Dairy Farmers of America, Tegra Medical, JLL, Mi-Tech Tungsten Metals, LLC, 1-800-PACK-RAT, among others. Browse the listings above to see every active employer.
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