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Skills: Heavy equipment maintenance, Technical support, Troubleshooting, Root cause failure analysis, Technical training
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Full-time
high school
Above-average industry pay, Comprehensive benefits package, Medical insurance, Dental insurance, Vision insurance, 401k plans with company match
Posted 9d ago
~40 hrs/week
Responsibilities
The Technical Communications Coordinator provides expert technical support to technicians and customers while developing and delivering training programs. This role acts as a liaison between the dealership and manufacturers to ensure accurate technical communication and equipment maintenance.
Requirements
Candidates must have a high school diploma and at least five years of experience in heavy equipment maintenance, including two years in a training or technical communicator role. Proficiency in interpreting technical manuals, electrical/hydraulic schematics, and Microsoft Office is required.
Full job description
Who We Are
Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Technical Communications Coordinator Position Purpose
Responsible for providing expert technical support to technicians and staff and some technical information to customers. This role involves developing and delivering technical training programs, troubleshooting complex equipment issues, and serving as the liaison between the dealership and the equipment manufacturer. The Technical Communicator ensures that all service staff have the necessary technical knowledge to maintain and repair heavy equipment efficiently and effectively.
Communicates and supports the Kirby Smith vision and core values of One Mission, One Plan, One Goal
Provides advanced technical assistance for new, used, rental fleet, and customer-owned equipment to technicians regarding heavy equipment diagnostics, maintenance, and repair
Serves as the primary contact for resolving complex technical issues that arise in the field or shop
Maintains up-to-date knowledge of all equipment models and technologies sold by the dealership
Performs root cause failure analysis when needed
Assists warrant administration with technical information and merit of claims
Monitors and assesses the level of technical proficiency of dealership technicians and staff
Provides feedback to technicians and service supervision to help improve technician proficiency
Assists in educating to enhance the technical proficiency of the service team
Acts as a liaison between the dealership and equipment manufacturers to ensure accurate and timely communication of technical information
Assists in preparing and disseminating technical bulletins, service manuals, and other technical documents
Supports field technicians by providing over-the-phone and on-site technical guidance when necessary
Assists in diagnosing and resolving technical issues in the field to minimize equipment downtime for customers
Maintains detailed records of technical issues, solutions provided, and training guidance conducted to identify technicians' deficiencies
Documents and reports recurring issues to manufacturers to assist in product improvement
Performs other job-related duties as assigned
Ensures consistent and reliable on-site attendance
Five (5) years of experience in heavy equipment maintenance, repair, or technical support, with two (2) years in a training or technical communicator role
Strong technical knowledge of heavy equipment systems and components
Proficient in interpreting technical data, operational maintenance, instructions, and parts and service procedural manuals
Excellent communication and interpersonal skills
Proficient in technical documentation and reporting
Ability to read and follow electrical and hydraulic schematics
Strong problem-solving, troubleshooting abilities and attention to detail
Strong understanding of the importance of safety, with continuous attention to the safety of self and other
Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
Ability to travel to various sites, including field locations
Ability to work in a fast-paced environment and adapt to changing priorities
Lifting or carrying up to 25 pounds without assistance
The ability to drive locally and to sit for long periods
This is considered a Safety-Sensitive position.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Related keywords
Heavy equipmentCranesTechnical supportDiagnosticsMaintenanceRepairRoot cause failure analysisWarranty administrationTechnical bulletinsService manualsElectrical schematicsHydraulic schematicsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Kirby-Smith Machinery is more than an equipment dealer. Since 1983, we’ve partnered with contractors across the central U.S. to keep jobs moving with dependable service, unmatched rental options, and one of the largest used fleets in the nation. Our culture is built around long-term relationships and a dedication to customer success. With a wide range of trusted equipment lines and 13 full-service branches, we deliver solutions that work as hard as our customers do.
Markets We Serve
Heavy Construction • Highway & Bridge • Energy (Utility, Pipeline, Renewables) • Paving • Quarry & Mining • Lifting & Cranes • Demolition & Scrap • Ports & Waste • Government • AgriBusiness
Offices: 6715 W. Reno Ave, Oklahoma City, OK 73127, US · 12321 E. Pine, Tulsa, OK 74116, US · 8505 S. Central Expressway, Dallas, TX 75241, US · 7301 E. I-20, Odessa, TX 79765, US · 1450 NE Loop 820, Fort Worth, Texas 76106, US
Construction Machinery DistributorHeavy Equipment RentalsHeavy Equipment DistributorCrane Distributorand Pipeline Equipment DistributorReal EstateConstructionConstruction, repair and maintenance
How many Trades jobs are open in Fort Worth, TX right now?
There are currently 1,889 open trades positions in Fort Worth, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Fort Worth, TX?
Companies currently hiring include Lowe's Companies, Inc., Great Clips Inc., MP Materials, Compass Group, CONA Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Fort Worth, TX?
Yes — 16 of the 1889 open trades positions offer remote or hybrid work (8 remote, 8 hybrid).
How do I apply for Trades jobs in Fort Worth, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.