Knightdale, North Carolina, United States · Remote OK
Senior
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website: www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating…
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CDL Class A or B - Team Drivers - Dedicated Weekend Run
Carrollton, Texas, United States · On-site
$700/hr–$2k
Mid level
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Full-time, Part-time
bachelor degree
Health Insurance, Health Savings Account, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance
Posted 49d ago
~40 hrs/week
Remote in Knightdale, North Carolina, United States, Carrollton, Texas, United States
Responsibilities
Provide high-volume customer support via chat, email, and online requests to assist users of digital platforms. Responsibilities include processing orders, documenting interactions in Salesforce, and coordinating with colleagues to ensure customer satisfaction.
Requirements
Requires a college degree or at least five years of experience in digital customer support. Candidates should be proficient in CRM/Salesforce and possess strong communication skills and a B2B service mindset.
Full job description
CE HQ currently has an exciting Customer Success Advocate opportunity
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
SUMMARY
Reporting to the Customer Success Supervisor, this position will provide support for customers utilizing our digital platforms/resources. In this role, the right candidate will have a sales/service minded attitude interacting with a high volume of customers via chat, emails, and online requests. All of our Customer Success Advocates are trained to understand the full menu of our service offerings, in order to provide our customers with exceptional service. We prefer candidates who have a college degree or a minimum of five years of experience supporting customers within the various digital and online channels.
Essential Role, Activities and Responsibilities:
Daily interaction with our customers in a friendly, courteous, efficient and professional manner.
Communicate effectively with a sense of urgency with customers through the various digital and online channels, including email, eCommerce and chat.
Ability to multi-task while providing a high level of customer service.
Chat Agents take up to 3 chats at a time simultaneously.
Demonstrates active listening skills, builds customer confidence while being committed to enhancing customer satisfaction.
Must be able to sort through complex issues independently and make difficult decisions with confidence.
Individual must make timely decisions and exercise sound judgement based on facts while meeting established deadlines.
Ability to research, navigate and identify exact resource to resolve customer issues/complaints through independent or collaborative teamwork.
Maintain knowledge of new and existing products by participating in physical or virtual trainings, reviewing online catalogs and websites.
Participate as required in inventory planning/tracking initiatives to support inventory needs by reviewing and communicating regional backorder patterns to planners.
Ability to process orders, forms, applications and recommend product accessories.
Simultaneously document customer interactions, transactions, comments and complaints using provided CRM/Salesforce during customer engagement.
Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.
Facilitate product, system and procedural training to new hire employees.
Requirements
A college degree preferred or a minimum of five years of experience supporting customers within the various digital and online channels.
Must be well organized, detail oriented and have good computer/data entry; should be proficient in the use of digital applications such as CRM/Salesforce.
Must possess desire to succeed and learn for future growth and development opportunities.
Qualifications
Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not required.
Must have a strong work ethic, high energy, enthusiasm, and a passion for customer service and sales support.
Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems.
Must be a team player, articulate and possesses excellent verbal and written communication skills.
Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
Additional fluency in another language other than English is preferred but not required.
Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications
Qualifications
Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not required.
Must have a strong work ethic, high energy, enthusiasm, and a passion for customer service and sales support.
Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems.
Must be a team player, articulate and possesses excellent verbal and written communication skills.
Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
Additional fluency in another language other than English is preferred but not required.
We're part of the largest HVAC Distribution network in North America. With many locations, we are where you need us.
Industry
Wholesale Building Materials
Company size
1,001-5,000 employees
Headquarters
Charlotte, North Carolina
LinkedIn followers
33,404
Carrier Enterprise is a joint venture between Watsco, Inc. and Carrier Corporation. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies throughout the United States, Canada, Latin America and the Caribbean utilizing 257 locations.
* * *
Security Alert: Please be aware of employment scams. Scammers will impersonate recruiters with fake job offers in an effort to defraud applicants or steal their personal information. All legitimate Carrier Enterprise jobs will be posted to https://recruiting.adp.com/srccar/public/RTI.home?d=ExternalCareerSiteCarrierEnterprise
No other URL should be trusted for job postings. All legitimate employment-related communications will come from a @carrierenterprise and @candidatecare.com email addresses.
We will never ask you to pay to apply, request that you purchase your own equipment (such as laptops), or conduct interviews via chat or instant messaging. Please report any employment scams to the Federal Trade Commission: https://consumer.ftc.gov/articles/job-scams
Offices: 4300 Golf Acres Dr, Charlotte, North Carolina 28208, US
Building MaterialElectronicsHeating, Ventilation, and Air Conditioning (HVAC)
How many Trades jobs are open in Carrollton, TX right now?
There are currently 297 open trades positions in Carrollton, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Carrollton, TX?
Companies currently hiring include City of Carrollton, HomePro, Cirrus Asset Management Inc., Compass Group, Convergint, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Carrollton, TX?
Yes — 4 of the 297 open trades positions offer remote or hybrid work (2 remote, 2 hybrid).
How do I apply for Trades jobs in Carrollton, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.