Description Now Hiring Technical Support Representative Location: Greenville, Michigan Reports to: Technical Support Supervisor Salary: Negotiable (Non-Exempt) Composition Brands, renowned leaders in premium appliances, …
Skills: Technical Troubleshooting, Customer Service Excellence, Problem Solving, Critical Thinking, Communication Skills
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$19/hr–$23/hr
Full-time
professional certificate
401(k) Matching, Life Insurance, Short-term Disability Insurance, Long-term Disability Insurance, Paid Time Off, Paid Holidays
Posted 20d ago
~40 hrs/week
Responsibilities
Provide expert technical assistance to consumers and service providers regarding the installation and repair of premium residential appliances. Collaborate with internal engineering and quality teams to document issues and support continuous product improvement.
Requirements
Requires 5-10 years of experience in appliance repair or technical support with strong knowledge of gas, electrical, and refrigeration systems. Proficiency in reading technical schematics and excellent communication skills are essential.
Full job description
Description
Now Hiring
Technical Support Representative
Location: Greenville, Michigan
Reports to: Technical Support Supervisor
Salary: Negotiable (Non-Exempt)
Composition Brands, renowned leaders in premium appliances, is seeking a customer-focused and technically skilled Customer Service Technical Support Representative to join our growing team. This role is essential in delivering exceptional support to customers by providing expert technical assistance, resolving product-related inquiries, and ensuring a best-in-class customer experience that reflects the quality of our premium refrigeration brands.
As a Customer Service Technical Support Representative, you will serve as a trusted resource for customers, distributors, service partners, and internal teams by troubleshooting technical issues, answering product and warranty questions, and providing timely, accurate solutions. You will collaborate closely with engineering, quality, manufacturing, and customer service teams to identify root causes, resolve concerns efficiently, and support continuous product improvement. Through your technical expertise, problem-solving abilities, and commitment to outstanding customer service, you will help strengthen customer satisfaction and uphold the reputation of our innovative brands, including U-Line, Marvel, Viking Refrigeration, and Lynx.
Perks you can expect from us:
A competitive benefits package including 401(k) matching
Company provided life insurance, short and long-term disability insurance
Paid time off at start
Paid holidays
Tuition reimbursement
Employee referral program.
Expected Hours of Work:
This is a full-time position. General hours are Monday through Friday, between 8:00a.m. –7:30 p.m. EST, plus overtime when required.
Position Overview:
The Technical Support Representative provides expert technical assistance to authorized service providers, consumers, and internal departments regarding Viking, AGA, and Lynx residential appliances. This position serves as a key technical resource, helping diagnose and resolve product issues while delivering exceptional customer support and ensuring accurate documentation of all service-related activities.
Responsibilities:
Provide technical support to field service technicians via phone and email regarding installation, troubleshooting, diagnosis, and repair procedures.
Assist consumers with technical inquiries and product-related concerns through phone and email communication.
Accurately document technical support interactions, troubleshooting steps, and resolutions within company databases and service management systems.
Collaborate closely with Customer Support, Engineering, Sales, Regional Service Managers (RSMs),Parts, and other internal departments to resolve technical issues.
Monitor and manage Technical Support and Parts Department email inboxes daily to ensure timely responses and follow-up.
Review and code labor claims assigned to specific territories and regions in accordance with company policies.
Maintain current knowledge of Viking, AGA, and Lynx products, technical bulletins, service procedures, and product updates.
Identify recurring product issues and communicate findings to management and engineering teams.
Support training initiatives and assist with special projects as assigned.
Demonstrate reliability through consistent attendance, punctuality, and professionalism.
Maintain a positive attitude and willingness to assume additional responsibilities as business needs evolve.
Contribute to a team-oriented environment focused on providing industry-leading technical support.
Performs other related duties as assigned.
Requirements
Qualifications:
Minimum of 5–10 years of experience in appliance repair, technical service, technical support, or a related technical field.
Strong working knowledge of gas, electrical, refrigeration, and appliance systems.
Viking, AGA, and Lynx product experience preferred.
Proven ability to diagnose and resolve complex technical issues.
Ability to read and interpret wiring diagrams, schematics, service manuals, and technical documentation.
Previous experience in technical support, field service, technical training, or customer service is preferred.
Technical education, certification, or vocational training preferred.
Excellent verbal, written, and interpersonal communication skills.
Proficiency with Microsoft Outlook, Microsoft Office applications, and computer-based service management systems.
Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
Self-motivated team player with initiative, professionalism, and a commitment to continuous learning and development.
Undercounter refrigeration, wine preservation and ice designed for everyday life.
Industry
Consumer Services
Company size
201-500 employees
Founded
1892
Headquarters
Greenville , Michigan
LinkedIn followers
1,387
When you choose Marvel, you're choosing over 125 years of handcrafted quality and leading innovation in the luxury refrigeration business.
Marvel Refrigeration is recognized as the innovative food, beverage and wine preservation brand with handcrafted quality and flexible design solutions.
Marvel products are designed with a variety of widths, finishes and shelving configurations to offer a versatile, seamless appearance to enhance the visual impact of kitchen design.
Our quality standards are what drive the performance the industry has come to expect from Marvel.
Not only are our products energy-efficient, but we are also committed to building a quality product in a sustainable manner.
Marvel: It's the smarter way to live fresh.
Offices: 1260 E. Van Deinse, Greenville , Michigan 48838, US
Based on 524 listings with disclosed salaries, most trades jobs in Michigan pay between $50k–$130k per year. Individual offers vary with seniority, company size, and specialization.
How many Trades jobs are open in Michigan right now?
There are currently 10,006 open trades positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Michigan?
Companies currently hiring include Great Clips Inc., Lowe's Companies, Inc., AutoZone, O'Reilly Auto Parts, Republic Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Michigan?
Yes — 131 of the 10006 open trades positions offer remote or hybrid work (42 remote, 89 hybrid).
How do I apply for Trades jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.