The ideal candidate must possess strong communication skills, with an ability to quickly and efficiently assimilate process knowledge, good team player with analytical skills and high energy levels ready to work in flexi…
Skills: Customer Service, Communication Skills, Troubleshooting, Hardware Knowledge, Chat Support
General Manager - Digital Marketing (Real Estate + Tier 1 College)
Navi Mumbai, Maharashtra, India · On-site
Senior
We are seeking an experienced and performance-driven digital marketing leader to head our digital marketing operations. The General Manager – Digital Marketing will be responsible for supervising multiple digital functio…
Skills: Performance Marketing, Team Leadership, Digital Marketing Strategy, Campaign Management, Budget Management
We are looking for a lead designer who can stay hands-on while also improving how design works across the team. What you will own Lead product and UX/UI work from problem framing through delivery on complex projects.Tran…
Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with th…
Skills: SAP PP, Production Planning, Control Discrete Industries, Business Process Architecture, Process Mapping
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must ha…
Skills: Murex Connectivity 2.0, Murex Back Office Workflows, Software Troubleshooting, System Monitoring, Incident Management
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Service delivery management, ITIL, GenAI, Automation, AIOps
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must ha…
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skill required: Order to Cash - Billing and Revenue Management Designation: Order to Cash Operations Analyst Qualifications:BCom Years of Experience:3 to 5 years About Accenture Accenture is a global professional service…
Skills: Order to Cash, Billing, Revenue Management, Cash App, Collection & Dispute
Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with th…
Skills: SAP Sales and Distribution, SAP SD, Business Process Architecture, Process Mapping, Workflow Design
At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for techno…
Skills: Playwright, TypeScript, API Automation, REST API Testing, CI/CD Pipelines
At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for techno…
Skills: Playwright, TypeScript, API Testing, Rest API, CSS Selectors
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for techno…
Skills: Playwright, TypeScript, API Automation, REST API Testing, CI/CD
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: SAP IS-Retail, Merchandise Management, Article Master, Assortment Management, Pricing
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Solaris 11, Oracle Solaris Cluster, SPARC T series Servers, Solaris Virtualization (LDOM), Performance Tuning
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Flutter, Dart, Hybrid Mobile Application Development, BLoC, REST
Job Description Data engineers are responsible for building reliable and scalable data infrastructure that enables organizations to derive meaningful insights, make data-driven decisions, and unlock the value of their da…
Skills: Data Engineering, Team Management, Data Infrastructure, Strategic Planning, Technical Leadership
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, ment…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 8d ago
~40 hrs/week
Responsibilities
The analyst will assist customers with product and service queries via chat while ensuring high-quality resolution of problems. They are responsible for documenting issues, escalating grievances to appropriate departments, and meeting established service level agreements.
Requirements
Candidates must be computer literate with basic hardware knowledge and strong verbal and written communication skills. The role requires the ability to work in a 24x7 shift environment and possess experience in troubleshooting or chat-based support processes.
Full job description
The ideal candidate must possess strong communication skills, with an ability to quickly and efficiently assimilate process knowledge, good team player with analytical skills and high energy levels ready to work in flexible shift timings, developing constructive and cooperative working relationships with others, and maintaining them over time Keeping up-to-date with the process knowledge identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Analyst Roles and Responsibilities:
Assisting the regular and routine customer queries regarding Products and services of the client via Chat
Ensure that appropriate steps were taken to resolve customers' problems and providing feedback accordingly
Refer unresolved customer grievances to designated departments for further investigation
To meet process expectations with high quality standards and adherence to SLA’s
Professional in conduct/behavior, appearance and communication
Contributes to team effort by accomplishing related results as needed
Technical and Functional Skills:
Computer literate with the ability to learn customer service
Software applications.
Basic Knowledge of Hardware (modems, Routers and Troubleshooting)
Good Communication Skills – Verbal & Written(Comprehension)
Good Customer Handling Skills
Needs to have the ability to adapt to perpetual changes as per Business requirements.
Ability to work in teams
Flexible for 24X7 Shifts
Should not have any commitments – part time courses, tuitions, etc. that hamper work performance
Knowledge of excel
Experience in Troubleshooting related process
Experience in Chat process
Experience in cable or telecom industry – Dish TV/Tata Sky/ AT & T
Ability of analyzing information and evaluating results to choose the best solution and solve problems
Good documentation Skills
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 11000-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
Related keywords
AnalystChat ProcessCustomer ServiceTroubleshootingHardwareModemsRoutersExcelTelecomData AnalyticsSLADocumentationProblem Solving24x7 ShiftsProcess ManagementTechnical Support
A leading provider of productized services bringing together people, tech & domain expertise to amplify business results
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Founded
2000
Headquarters
Mumbai, Maharashtra
LinkedIn followers
675,670
Total funding
$437M
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
Offices: 29 Bank Street, Fort, 1st Floor, Mumbai, Maharashtra 400 023, IN · 286 Madison Avenue, 14th Floor, New York, NY 10017, US · 1 Dover Street, 1st Floor, London, London W1S 4LA, GB · 152 Beach Road, #14-05/06, Gateway East, Singapore 189721, SG · 12708 Riata Vista Circle, Suite A-116, Austin, TX 78727, US
How many Technology jobs are open in Navi Mumbai, India right now?
There are currently 647 open technology positions in Navi Mumbai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Navi Mumbai, India?
Companies currently hiring include Accenture, Capgemini, Morningstar, Vertoz, eClerx, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Navi Mumbai, India?
Yes — 86 of the 647 open technology positions offer remote or hybrid work (18 remote, 68 hybrid).
How do I apply for Technology jobs in Navi Mumbai, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.