IT Support Specialist (Level 1) | Automotive Solutions | Swedish Market
Madrid, Community of Madrid, Spain · Remote OK
Mid level
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The IT Support Specialist will manage, analyze, and resolve technical incidents for professional users in the automotive sector using ticketing and remote access tools. They are responsible for documenting cases and collaborating with international teams to ensure high-quality service delivery.
Requirements
Candidates must have a technical background in Computer Systems, Telecommunications, or a similar field, along with previous experience in IT support. Proficiency in both Swedish and English is required to effectively communicate and resolve technical issues.
Full job description
Company Description
We are a Bosch company, but we do not manufacture tangible goods such as DIY tools or automotive parts. Our product is service. We offer complex, technology-driven solutions and services in the field of Business Process Outsourcing (BPO), making us unique within the Bosch world. In short, we take over operations from other companies and manage them on their behalf, allowing them to focus on their core business.
At Bosch Service Solutions, our primary objective is to guarantee the best solutions and services to our clients, something we achieve in more than 30 languages worldwide. This is why we are a leading provider of process outsourcing, always leveraging technology as a foundation.
At Bosch, we are committed to fostering a diverse and inclusive work environment where every individual is valued and respected.
Job Description
Are you passionate about technology and do you enjoy resolving technical incidents?
If you have experience in technical support, enjoy analyzing problems, working with ticketing tools, and helping find solutions, this opportunity might be for you.
At Bosch Service Solutions, our main objective is to guarantee the best solutions and services to our customers, something we do in more than 30 languages around the world; that is why we are a leading provider of process outsourcing, always using technology as a base.
Furthermore, at Bosch we are committed to a diverse and inclusive work environment, where all people are valued and respected.
We are looking for professionals with experience in first-line IT technical support who want to develop in an international environment, collaborating with multicultural teams and working with technological solutions used by professionals in the automotive sector. If you enjoy investigating issues, troubleshooting, and guiding users until the best solution is found, we are looking for you.
🎯 What will your mission be?
Your main objective will be to manage incidents, analyze reported cases, provide first-line technical support, and perform the corresponding follow-up until resolution or escalation.
🔧What will your day-to-day look like?
Manage incidents and requests using ticketing tools.
Provide first-line technical support to professional users.
Analyze incidents related to hardware, software, and applications.
Handle inquiries via phone, email, and other support channels.
Use remote access tools to diagnose and resolve incidents.
Apply troubleshooting and root cause analysis procedures.
Register, document, and track tickets until resolution or escalation.
Follow established support procedures and processes.
Collaborate with other departments and international teams.
Contribute to the continuous improvement of the knowledge base and internal documentation.
👤What are we looking for?
We are looking for someone with experience in IT technical support, accustomed to managing tickets and performing troubleshooting, who also has an interest or affinity for the automotive industry and wants to grow in an international environment.
Essential Requirements
✅ Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field.
✅ Previous experience in IT technical support, Help Desk, or Service Desk.
✅ Experience managing incidents using ticketing tools.
✅ Knowledge of hardware and software.
✅ Ability to perform troubleshooting and incident analysis.
✅ Experience using remote access tools.
✅ Problem-solving orientation.
✅ Minimum B2 level of English to participate in meetings, training sessions, and internal communications.
✅ C2, bilingual, or equivalent proficiency in Swedish.
⭐We Will Especially Value
Previous technical support experience using ticketing systems.
Experience using remote access tools.
Knowledge of SAP.
Interest in technology applied to the automotive sector.
Knowledge of or affinity with automotive electronics.
Familiarity with diagnostic tools or digital solutions used in automotive workshops.
Other European languages.
🎁What We Offer
✅ Permanent Bosch contract.
✅ Full-Time Position.
✅ Initial training and onboarding support.
✅ International and multicultural environment.
✅100% remote working model.
✅ Hybrid working option available for residents of the Community of Madrid.
✅ Growth opportunities within a company.
🗓️ Our Selection Process
Interview with Talent Acquisition: We want to get to know you, delve into your experience, and validate the job requirements.
Technical Interview: We will evaluate knowledge related to IT support, troubleshooting, ticketing, and incident resolution.
Final Interview: Conversation with the hiring manager.
Qualifications
Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field.
Previous experience in IT technical support, Help Desk, or Service Desk.
Minimum B2 level of English.
C2, bilingual, or equivalent proficiency in Swedish.
Legal Entity: Bosch Service Solutions, S.A.U.
Related keywords
IT SupportHelp DeskService DeskTicketing ToolsIncident ManagementTroubleshootingHardwareSoftwareRemote AccessRoot Cause AnalysisAutomotiveSAPTelecommunicationsMicroinformaticsBPOBusiness Process Outsourcing
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
Offices: Robert-Bosch-Platz 1, Gerlingen-Schillerhöhe, Baden-Wuerttemberg 70839, DE
Mobility SolutionsIndustrial TechnologyConsumer GoodsEnergy and Building TechnologyConnected IndustriesInternet of ThingsAutomated DrivingSmart HomeSoftwareArtificial Intelligence
How many Technology jobs are open in Madrid, Spain right now?
There are currently 3,017 open technology positions in Madrid, Spain listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Madrid, Spain?
Companies currently hiring include Capgemini, Indra Group USA, Grupo TECDATA Engineering, knowmad mood, Telefónica Tech, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Madrid, Spain?
Yes — 2087 of the 3017 open technology positions offer remote or hybrid work (539 remote, 1548 hybrid).
How do I apply for Technology jobs in Madrid, Spain?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.