Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 Citizenship: U.S. Citizen About the Company We are a mission-driven technology company specializing in Cloud, DevSecOps, Artifici…
Skills: Technical Support, Troubleshooting, Incident Management, Hardware Support, Software Support
Systems Development Engineer, AI/ML Amazon Dedicated Cloud
Arlington, Virginia, United States · On-site
$99k–$160k/yr
Mid level$35B raised
Do you enjoy helping U.S. Intelligence Community and Defense agencies implement innovative cloud computing solutions and solve unique technical problems? Would you like to do this using the latest cloud technologies whil…
Skills: Linux, Networking, Systems Design, Software Development, Automation
Vulnerability Scanner The Opportunity: As a cyber professional, you know that understanding adversary tactics, techniques, and procedures is vital to producing the intel that enables the success of government agencies. A…
RPA Architect Location: Herndon, VA (Hybrid Work) Required: US Citizenship Node.Digital is an innovative solutions development company committed that combines agile development services with next-generation technologies …
Senior AI/ML Engineer Location: Herndon, VA (Hybrid Work) Preferred: US Citizenship Node.Digital is an innovative solutions development company that combines agile development services with next-generation technologies i…
At Two Six Technologies, we build, deploy, and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, we push the boundaries of what’s po…
🔒 Clearance & Citizenship Requirements This position requires U.S. Citizenship and an active TS/SCI security clearance with Full Scope Polygraph. Candidates who do not currently hold these credentials will not be consid…
Company Description ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. Every day, the travel industry relies on ATPCO's technology and data solutions to help mi…
Skills: C++, Rust, Go, Python, Distributed Systems
Software Development Engineer, AWS Database Services
Herndon, Virginia, United States · On-site
$144k–$194k/yr
Mid level$35B raised
This is an excellent opportunity to join Amazon's world class technical team in Herndon, VA, working with some of the best and brightest engineers and technical managers while also developing your skills and furthering y…
Skills: Linux, Networking Fundamentals, Java, Python, Distributed Systems
Senior Backbone Network Business Developer, Americas, Backbone Network Development
Denver, Colorado, United States · On-site
$155k–$210k/yr
Senior+$35B raised
Application deadline: Jul 7, 2026 Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the…
Skills: Telecommunications Industry Experience, Supplier Management, Financial Modeling, Dark Fiber Procurement, Wavelength Procurement
We are an employee-centric company that truly values our team members and the contributions they make to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and on building t…
Amazon’s Data Centers are industry leading examples of innovation in the areas of security, safety, space utilization, efficiency, and cost effectiveness. We are the global team responsible for the construction of the Am…
Amazon’s Data Centers are industry leading examples of innovation in design, efficiency, and cost effectiveness. As Pre-Construction managers, we are the nationwide team responsible for planning the construction of the A…
Skills: Vendor Management, Construction Budgeting, Contract Negotiation, Project Management, Reading Construction Drawings
Sr. Proposal Writer, Technical, US Strategic Pursuits
Arlington, Virginia, United States · On-site
$148k–$200k/yr
Senior$35B raised
Would you like to help accelerate cloud computing adoption at the Enterprise level? Would you like to be part of a team focused on increasing awareness and adoption of Amazon Web Services (AWS) by facilitating relationsh…
The SOC / Incident Response Engineer supports enterprise security monitoring, incident response, and threat detection across a hybrid IT environment, including on-premises infrastructure and cloud services. This role pro…
Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. …
Skills: Program Management, Customer Engagement, Risk Management, Performance Management, Technical Team Leadership
San Francisco, California, United States · On-site
$148k–$220k/yr
Senior$35B raised
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, GenAI background, and sales skills necessary to help position AWS as the cloud provid…
Senior Software Developer 📍 National Capital Region 📌 TS/SCI Polygraph | Hybrid (Remote with Occasional On-Site) | Immediate Hire Join Synertex and bring your expertise to a mission that matters. We're looking for a Se…
Responsibilities Currently seeking an Information Systems Security Engineers (ISSE) to support an Intel Community (IC) customer in the Herndon, Virginia area. ISSE responsibilities for conducting information system secur…
Skills: Information Systems Security Engineering, NIST Risk Management Framework, Splunk, STIG Implementation, ACAS
Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. …
Skills: Python, SQL, ETL/ELT Pipelines, Data Integration, Data Transformation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree, professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, Bereavement Leave
Posted 68d ago
Apply by Oct 4
~40 hrs/week
Remote in United States
Responsibilities
Provide first-line technical support to federal users by diagnosing and resolving hardware, software, and network issues. Document incidents in ticketing systems and collaborate with team members to improve processes and maintain service level agreements.
Requirements
Requires U.S. citizenship, a Bachelor's degree in IT or a related field, and at least 2 years of help desk experience. Candidates must be able to obtain a Public Trust clearance and possess a relevant technical certification.
Full job description
Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 Citizenship: U.S. Citizen
About the Company We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in federal space. Our work culture fosters collaboration, creativity, and continuous learning.
Job Summary We are seeking a motivated Help Desk Analyst to join our team to support a federal customer. This is an excellent opportunity for an early-career IT professional who enjoys solving technical issues, providing exceptional customer support, and working in a collaborative federal IT environment. As a member of the Help Desk team, you will provide first-line technical support to users by diagnosing and resolving hardware, software, and system-related issues. You will work closely with the Program Manager, Business Process Specialists, and fellow Help Desk personnel to ensure timely resolution of incidents while delivering high-quality customer service.
Key Responsibilities
Provide technical support and troubleshooting assistance for users operating within the federal customer.
Diagnose and resolve hardware, software, network, and application-related issues in a timely and professional manner.
Respond to user inquiries and document incidents, requests, and resolutions using established ticketing systems.
Escalate complex technical issues to appropriate support teams when necessary.
Monitor assigned tickets to ensure timely resolution and adherence to service level agreements (SLAs).
Assist users with system access, account support, and application-related questions.
Support operational activities and contribute to maintaining a high level of customer satisfaction.
Collaborate with team members to identify recurring issues and recommend process improvements.
Maintain accurate documentation of troubleshooting procedures, resolutions, and knowledge articles.
Support shift operations and, when applicable, assist with team leadership or lead diagnostic activities.
Required Skills/Qualifications
U.S. Citizenship required.
Ability to obtain and maintain a Public Trust clearance.
Must possess an IT-II Non-Critical Sensitive (Tier 3) security clearance.
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 2 years of experience providing Help Desk or Technical Support services.
Experience supporting computer hardware, operating systems, and software applications.
Understanding of how software applications interact with computer hardware and operating systems.
Experience diagnosing and resolving technical issues in a customer support environment.
Relevant technical certification from a nationally recognized certification authority.
Excellent verbal communication, customer service, and problem-solving skills.
Ability to work independently while contributing effectively within a team environment.
Preferred Qualifications
Experience using Jira for incident and ticket management.
Experience supporting the Procurement Integrated Enterprise Environment (PIEE).
DoD 8570/8140 certification such as CompTIA Security+.
Scrum Master certification or experience working within Agile environments.
Previous experience serving as a Help Desk Lead, Shift Supervisor, or Lead Diagnostician.
Benefits
Comprehensive Medical, Dental, and Vision Plans (Healthcare benefits are 100% employer-paid for employees only)
Life Insurance
Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
Solving complex Public Sector Use cases using emerging technologies - SBIR Phase III Awardee
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2011
Headquarters
Ashburn, Virginia
LinkedIn followers
19,597
Innovating the Public Sector with Cutting-Edge Technologies
At VivSoft, we tackle complex public sector challenges with innovative solutions. We're collaborating with business leaders in federal, state, and local governments to drive mission success through DevSecOps, Cloud, AI/ML, and Blockchain Technologies.
Our Impact:
Transforming federal, state, and local government contracts.
Partnering with cutting-edge technology and service providers to solve large-scale problems.
Our Team: Our rock star engineers come from leading hyper-scale, cloud-native companies. With a unique track record of delivering productized services using Lean methodology, we've driven enterprise transformation at the DoD through AFWERX, DIU, and OTAs.
Join Us: If you're passionate about cutting-edge technologies and want to work with automation geeks, AI scientists, and blockchain experts, connect with us today!
Offices: 20130 Lakeview Center Plaza, Ashburn, Virginia 20147, US
Health ITCloudAWSHealth ExchangeState & Local ITFederal ITState IT Contract VehiclesBlockchainDevSecOpsMLOps
Based on 825 listings with disclosed salaries, most technology jobs in Herndon, VA pay between $99k–$215k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Herndon, VA right now?
There are currently 989 open technology positions in Herndon, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Herndon, VA?
Companies currently hiring include Amazon, Peraton, General Dynamics Information Technology, Dark Wolf, Booz Allen Hamilton, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Herndon, VA?
Yes — 195 of the 989 open technology positions offer remote or hybrid work (65 remote, 130 hybrid).
How do I apply for Technology jobs in Herndon, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.