Bucharest, Romania · Remote Solely
$280k–$420k/yr
Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer e…
Skills: Incident Management, Escalation Management, C-level Stakeholder Management, Problem Solving, Collaboration
Bucharest, Romania · Hybrid
About SLB We are a global technology company, driving energy innovation for a balanced planet.Together, we create amazing technology that unlocks access to energy for the benefit of all. At SLB, we recognize that our inn…
Skills: Technical Support, Windows 11, Office 365, Microsoft Teams, TCP/IP
Bucharest, Romania · Hybrid
Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being…
Skills: Instructional Design, Corporate Accounting, Financial Analysis, eLearning Development, Technical Writing
Bucharest, Romania · On-site
Come and join a rapidly expanding mobile games company! Who are we? SuperPlay is a leading gaming company dedicated to creating unforgettable mobile gaming experiences. Founded in 2019 by industry experts from Playtika a…
Skills: Game Operations, Monetization, A/B Testing, LiveOps, Excel
Bucharest, Romania · On-site
Come and join a rapidly expanding mobile games company! Who are we? SuperPlay is a leading gaming company dedicated to creating unforgettable mobile gaming experiences. Founded in 2019 by industry experts from Playtika a…
Skills: QA Operations, Monetization, Game Economy, A/B Testing, LiveOps
Bucharest, Romania · Hybrid
$144k–$215k/yr
Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer e…
Skills: Technical Support, Customer Service, Escalation Management, Critical Situation Handling, Problem Solving
Bucharest, Romania · Hybrid
About us Ceragon is the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to ex…
Skills: Tier 3 Technical Support, Network Management Systems, OSS Architecture, Layer 2/Layer 3 Networking, SQL Database
Bucharest, Romania · Hybrid
Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a peopl…
Skills: Azure, Terraform, Kubernetes, CI/CD, GitLab
Bucharest, Romania · Hybrid
Role summary: The Accounts Payable Workflow Specialist (Basware) is the primary architect of our automated P2P ecosystem. You will lead the implementation, maintenance, and continuous optimization of the Basware AP Autom…
Skills: Basware, AP Workflow Administration, P2P Lifecycle, SAP FI, SAP MM
Bucharest, Romania · Hybrid
About our team BCR is the place where you learn, grow, and contribute to shaping the future of banking. We are recognized as a school of excellence in banking, a top employer in the banking sector, and a team open to lea…
Skills: IT Audit, Information Security, Cybersecurity, SDLC, IT Infrastructure Management
Bucharest, Romania · Hybrid
About our team BCR is the place where you learn, grow, and contribute to shaping the future of banking. We are recognized as a school of excellence in banking, a top employer in the banking sector, and a team open to lea…
Skills: IT Audit, Information Security, Cybersecurity, SDLC, IT Infrastructure Management
Bucharest, Romania · Hybrid
Job Description: DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Since its set-up in 2013, Bucharest Technology Centre (BEX) has constantly proven its capacity to deliver global t…
Skills: Service Designs, Architecture, APIs, Security, Identity Management
Bucharest, Romania · On-site
Background We’re hiring a server side developer to join the Regulatory News Service team in Bucharest. For over 300 years, the London Stock Exchange has produced detailed market information for companies and investors, t…
Skills: C#, Java, Object-Oriented Programming, MVC, REST
Bucharest, Romania · Hybrid
Join our Security Practice Program at NN! This program is dedicated for IT&C Security Master - Cyber Security Master Students from the Bucharest University of Economic Studies (ASE) We’re NN Romania, a trusted leader in …
Skills: Cyber Security, Network Security, TCP/IP, HTTP, TLS
Bucharest, Romania · On-site
Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, r…
Skills: Technical Writing, Editing, Proofreading, Desktop Publishing, Document Control
Bucharest, Romania · Hybrid
Overview Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through their business transformation, helping them achieve operational excellen…
Skills: Red Teaming, Offensive Security, Penetration Testing, Active Directory Attacks, OT/ICS Security
Bucharest, Romania · Hybrid
HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and con…
Skills: Test Automation, Line Management, CI/CD, Embedded Systems, Automotive Testing
Bucharest, Romania · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Test Automation, TypeScript, JavaScript, Playwright, CI/CD
Bucharest, Romania · On-site
The Team We are a globally distributed team inside Adobe Developer Platforms. We own the observability platform Adobe's engineering ecosystem runs on – one of the largest logging deployments in the industry, spanning 50,…
Skills: Splunk, Loki, ClickHouse, Cortex, Tempo
Bucharest, Romania · Hybrid
Job Description & Summary The Opportunity We are looking for a motivated Power BI Developer to join our Enterprise Data Platform team. You will help translate business needs into interactive dashboards, insightful data m…
Skills: Power BI, Microsoft Fabric, DAX, Power Query, SQL
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Act as the primary contact for resolving sensitive and escalated customer issues while building strategic relationships with internal and external teams. Lead process improvement efforts and provide mentorship to junior escalation managers to prevent recurring issues.
Requires extensive experience in the technology industry or a degree in a related field combined with professional experience. Must possess cloud certifications (Azure/M365 Fundamentals) and proficiency in C-level stakeholder management.
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) organization we are looking for people with a passion for delivering customer success. As a Senior Support Escalation Manager, you will be the primary contact managing escalated customer and partner issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and orchestration skills, and deepening your relationship management expertise.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Language Qualification:
Candidates must have strong English communication skills, confident in reading, writing, and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Support Escalation Management IC5 - The typical base pay range for this role across Romania is lei 279,700.00 - lei 419,500.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
There are currently 564 open technology positions in Bucharest, Romania listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include QualityAI, Inetum, VOIS, ING, AgileEngine, among others. Browse the listings above to see every active employer.
Yes — 376 of the 564 open technology positions offer remote or hybrid work (103 remote, 273 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
